Florida’s Certified Public Manager Program

Ben Green Florida Center for Public Management Askew School of Public Administration at Florida State University

What is CPM? A nationally- recognized, comprehensive training and development program for public sector managers

A National Program 38 states currently accredited Created to fill vacuum in public management Modeled on CPA program: trained, tested, & certified

National Certified Public Manager® Consortium CPM Linkages in the U.S. National Certified Public Manager® Consortium Florida Society of Certified Public Managers

Florida’s CPM Success Story Founded in 1979 at FSU FCPM administers and delivers One of largest programs in the U.S. Over 4,300 graduates as of August 2013 Program has grown dramatically

Who Participates in CPM? 35 State Agencies: ACHA, DACS, DFS, DBPR, DCF, DCA, DOC, DOE, DEP, DOH, HSMV, DJJ, FDLE, DMS, DOR, Department of State, DOT, FHP, OPPAGA 31 Constitutional Officers: Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake, Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole. 83 County Governments: Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake, Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, Sumter, Volusia, Washington. 40 City Governments: Apopka, Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach, Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon, Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay, Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg, Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter Park

Originally published June 11, 2007 in The Tallahassee Democrat Management training program has its benefits By Bill Cotterell [CPM is] really a neat program, a win-win-win proposition for employees, employers and taxpayers. "What a good job it's done in teaching us to always keep reinventing ourselves," said Barbara Ford-Coates, the Sarasota County tax collector…a 1992 graduate of the CPM program and a big believer. Ford-Coates said [that] studying public administration in the classroom doesn't offer immediate opportunities to apply what you've learned in a real office; the CPM program requires such real-life participation. "It's just the class of all classes," she said. With state and local governments increasingly forced to do more with less, with competition for good workers rising, with much of the public convinced - right or wrong - that government everywhere is bloated and unresponsive, it's good to have a system for professionalizing management.

Florida Trend Magazine “Recognizing Real Pros in Government” “I believe that professional training programs like the Certified Public Manager program are important for all of us. Innovations… along with the professionalism and high standards encouraged in programs like CPM, have a direct impact on taxpayers’ well-being. And that’s always good for business.”

“reflective practitioners” “learning organizations” Goals To develop “reflective practitioners” and “learning organizations”

Program Structure Eight 4 day classes Called Levels 1-8 32 days of training Experiential based Emphasis on group activities Balance of theory & practice

CPM Curriculum- The Inverted Pyramid Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Level 8 Level 1: Individual Management Level 2: Teams Level 3: Organizational Issues Level 4: Graduate School: “The Big Picture” Level 5: The Future Level 6: Systems Thinking Level 7: Policy Level 8: Graduation– “Making It Real”

management one-on-one Level 1 focuses on management one-on-one Topics: Transformational Leadership Personal style Delegation Motivation Goal-setting Performance Feedback Coaching & Counseling

Level 2 expands the focus to groups and teams Topics: Group dynamics Conflict Team leadership False Consensus Problem-solving Decision making Process improvement

Level 3 emphasizes organizational issues Topics: Productivity & Quality Organizational communication Information Technology Emotional Intelligence The Sterling Process Project Management

Level 4 deals with big picture organizational issues Topics: Power Ethics Organizational Culture Organizational Change

Level 5 examines how government must adapt to the future Topics: Social change and its Impact on Public Management Generations at Work Changing Values in America Strategic planning and budgeting Organizational designs for the future Organizational dynamics

Level 6 teaches the systems approach to management Topics: Systems thinking Real-world applications of systems thinking

Level 7 is an in-depth seminar on public policy Topics: Policy Development Policy Argument & Critique Policy Models Making Policy Presentations

Level 8 is the CPM graduation class, held annually. Organized around break-out sessions, presenters discuss the latest issues in public management and the application of CPM principles in real life. The final day is the graduation ceremony.

More info at www.fcpm.fsu.edu

“Is this on the test?” National Consortium requires 300 “contact hours” to become a CPM So…for every Level, you must complete an assignment and an exam Exams are take-home, open-book Some assignments are done on your own, some as a group Some you work on in class, others are done after class FCPM does NOT assign deadlines for completing homework It’s up to YOU to get it done!

All Homework is Pass-Fail You upload assignments & exams to our website Graded within 60 days, usually sooner Best case scenario: you get an email saying “Assignment completed” Worst case scenario: you get an email telling you how to correct it

Does CPM make a Difference? The Big Questions: Does CPM make a Difference? What is the Return on Investment (ROI)?

Dr. Marguerite Foxon Dave Basarab Performance Improvement Consulting Evaluation of Certified Public Manager Program Florida Department of Children and Families June 2010 Dr. Marguerite Foxon Dave Basarab Performance Improvement Consulting

Key Findings Since 2006, DCF has sent 300 employees to CPM Approximately 135 projects have been undertaken by CPM enrollees Three projects, alone, have reported documented annual savings of $360K. Evaluation of Certified Public Manager Program

Key Findings At least one project was implemented state-wide Others resulted in significant improvement in re- engineered processes, redesigned jobs, reduced cycle time, and increased customer satisfaction. Evaluation of Certified Public Manager Program

Key Findings The Bottom Line: “It is therefore reasonable to assume CPM is providing value well beyond its cost.” Evaluation of Certified Public Manager Program

Key Findings All graduates/enrollees consider CPM relevant and applicable to their job and the agency. Over 90% of the respondents reported applying CPM content to their work setting. The program is achieving its goal of professionalizing DCF supervisors and managers through the development of a core group of committed and exemplary leaders in higher level skills. Evaluation of Certified Public Manager Program

Key Findings - Shortcomings Some managers are unaware that projects have been implemented and are benefiting the agency. The inability to leverage the high impact work done by project teams represents a major unrealized value to DCF. Manager support is the key to ensuring widespread application of the content and institutionalization of the leadership principles taught in CPM Evaluation of Certified Public Manager Program

Survey Results – Enrollees & Graduates Evaluation of Certified Public Manager Program

Survey Results – Managers Evaluation of Certified Public Manager Program

Survey Results – Managers Evaluation of Certified Public Manager Program

Your Questions? www.fcpm.fsu.edu