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Mandy Oliver is a case worker at the local council’s Adult Services department. She uses CareDirector to be more efficient and deliver better outcomes for adults and older people.

The CareDirector Workplace allows Mandy to see the list of her planned activities and appointments.

Mandy notices that Liz Wheatley her Manager has scheduled a Supervision meeting to discuss her cases.

Before attending the meeting, Mandy checks one of her cases using the client summary screen. With the client summary screen, Mandy gains a comprehensive and summarised view of her cases.

Mandy can consult her dashboard to see her workload and completed assessments against specific timelines. She can navigate to any open assessments or referral details directly from her dashboard.

Senior Managers can consult CareDirector Analytics to track and monitor in real-time the performance of the Adult Services department against the National Indicators.

EXAMPLE Alfred, a 73-year-old man, has recently become a widower. He suffers from severe Osteoarthritis which affects his hands, hips and spine. Since the loss of his wife and carer 3 months ago he is unable to cope with his personal care and household chores. Doctor Judy Chen of Australian Way Surgery contacted the adult social care department expressing concerns about Alfred.

Dr. Chen speaks with Mandy Oliver who works in the Duty team today. Mandy records the details of the phone call in CareDirector.

Using the Workflow engine, CareDirector has been configured to notify Liz Wheatley, Team Manager, that a new referral is awaiting allocation.

Some of the information recorded during Dr. Chen’s phone call has been automatically copied to the referral screen, preventing recording the same information twice.

Liz can check the referral against the local FACS criteria using the CareDirector Knowledge Base.

Once she has done that, Liz decides to assign the referral to Mandy Oliver.

Once she has done that, Liz decides to assign the referral to Mandy Oliver.

Using workflows, CareDirector sends an automated to Mandy to inform her that she has been allocated a case.

CareDirector also creates an activity / task for Mandy to start the assessment process.

Mandy contacts Alfred and schedules a visit to carry out an assessment. She records the appointment in CareDirector.

To ensure assessments are completed within a locally-defined timeframe, CareDirector sets the assessment “Due Date” automatically.

To locate Harriet’s home, Mandy uses the CareDirector virtual locator.

When she’s away from the office, Mandy has full access to CareDirector online and offline using Microsoft Outlook. She can complete the needs assessment offline. Her notes will be synchronised with the main database when she next goes online.

Mandy records the assessment offline when visiting Alfred and synchronises CareDirector when she is back in the office.

Following the assessment, Mandy concludes that Alfred needs an assessment from the Occupational Therapy department to provide aids to the household. With agreement from Alfred, Mandy decides to share Alfred record with the OT Team.

Mandy can also view the list of all workers involved with Alfred’s case. Additionally Mandy can see other connections Alfred may have such as family.

Mandy arranges for Alfred to have Home Care service every morning. She sets the service provision up and requests authorisation from her Manager, Liz Wheatley.

With CareDirector, Mandy gains a complete and comprehensive view of Alfred Birch’s case.

Fits your IT requirements Fits your workforce Fits your citizens For ADULT SERVICES