Electronic Monitoring Systems NAGRA 2006 CASINO GAMING John Briney CIO Arizona Department of Gaming

Electronic Monitoring Systems Session Objective: Present and discuss various approaches to implementing electronic monitoring systems.

Today we will look at : Today we will look at :  Arizona – online direct connect  Louisiana – online separate state model  New Mexico – online monitoring AND control  Wisconsin – periodic data extract Electronic Monitoring Systems

State Electronic Access System (SEAS) Arizona Department of Gaming

SEAS Compact Provisions  To provide real-time, read only access to online electronic game management systems in Phoenix & Tucson casinos.  To be implemented over a three year period  Will not result in the loss of normal accumulation of data elements.

SEAS Compact Provisions  Specific data elements:  Drop, coin in, coin out, bill count by denomination  Jackpots, machine fills, ticket in, ticket out, vouchers  Theoretical hold and hold variances (actual vs theoretical)  Door opens/closes (slot, drop, cash box, ticket)  No-communication errors

Online Electronic Game Management System Data Description Revenue Information Revenue Information  Electronic meter information received from slot machines:  Coin, bills, tickets, jackpots, fills  Actual information based on count of money, tickets and coin  Transactions from cashier’s cage  A hand-pay jackpot or fill transaction  Adjustments made by the casino’s revenue audit team  Cash box counted and assigned to wrong machine number

Online Electronic Game Management System Data Description Gaming Device Information Gaming Device Information  Number of gaming devices connected  Detailed gaming device information  Game name, EPROM info., install date, location, hold %  Gaming device events  door opens/closes (main, drop, logic board/area, cash box)  Unauthorized machine access (no employee card)  Communication errors  RAM errors  Power failures

SEAS Uses Limited number of authorized users Limited number of authorized users Gaming device tribal contribution verification Gaming device tribal contribution verification Gaming device compliance Gaming device compliance Compact Compliance Review (Internal Controls) Compact Compliance Review (Internal Controls)

Direct Connect Method Direct access from authorized ADG desktops. Direct access from authorized ADG desktops. Use existing system access methods. Use existing system access methods. Use standard system client software. Use standard system client software. Information viewed on-screen, or printed as a non- editable file at ADG. Information viewed on-screen, or printed as a non- editable file at ADG. Casino operator would establish and monitor ADG system access. Casino operator would establish and monitor ADG system access. ADG Desktop PC Casino Slot System Secure Network 2 Box Method – “Direct Connect”

Direct Connect Method - Diagram Game Management System Secure Network CASINO ADG Authorized ADG User Desktop Secure Network File Storage (separated by Tribe) Router Firewall Switch Network- attached storage Router VPN device Switch Intrusion Detection software DS1-Frame Relay Secure Network

Direct Connect Method (Aristocrat and IGS Advantage Variation) Game Management System Secure Network CASINO ADG State Terminal Server State Terminal Server Pass thru only – No Data Storage Terminal Server Router Firewall Switch Router VPN device Switch Authorized ADG User Desktop Secure Network File Storage (separated by Tribe) Secure Network- attached storage Network DS1-Frame Relay

Access Method Evaluation - Analysis Developed concept of directly accessing game management systems (direct connect) Developed concept of directly accessing game management systems (direct connect) Attended game management systems training Attended game management systems training Developed an understanding of system access for all three on-line electronic game management systems currently used by urban tribes (Aristocrat, IGT and Bally’s) Developed an understanding of system access for all three on-line electronic game management systems currently used by urban tribes (Aristocrat, IGT and Bally’s) Assessed technical feasibility of remotely accessing affected on-line electronic game management systems Assessed technical feasibility of remotely accessing affected on-line electronic game management systems Conducted direct-connect method proof of concept testing - accessing all three systems with good results Conducted direct-connect method proof of concept testing - accessing all three systems with good results

SEAS – Current Status Developing detailed system design in partnership with affected tribes Developing detailed system design in partnership with affected tribes Formulating baseline document that will guide operational processes and procedures Formulating baseline document that will guide operational processes and procedures Planning for operational testing and implementation Planning for operational testing and implementation Implementation timeline: 18 months Implementation timeline: 18 months

Questions??