EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Richard Fletcher VP Talent Management Zaxby’s Franchising, Inc. MANAGERS EMBRACE TRAINING: A HOW-TO GUIDE TO MAKE IT HAPPEN

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment

Certification Compliance Saved $3.6 million in training costs 77% adopted the program Sales increased

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Align with the need Work on what your audience wants!  Affirmation, requests for more training  Best practices  New approaches

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Zaxby’s

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Zaxby’s 585 units, 13 states, 20,000 team members

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Zaxby’s The FOOD! Indescribably Good

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Problems Rapid growth & high turnover Poor compliance to certification requirements Escalating costs to train Limited resources to train Franchisor cannot train hourly employees directly

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Solution – Licensee Managed Training Change who’s in control New role (Organization Training Manager) Licensing content – Reduced costs for Licensees – Increased revenue for Zaxby’s Franchising Zaxby’s Learning Center technology

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment

Fast Facts IssueDetails Price range$250,000 Time frameMarch through December Tools Learning management system Skills Needed Instructional design Facilitation Communication and marketing Project management Challenges Lack of time and resources Lack of content Competing projects

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Certification Compliance 90% of locations now have adopted program

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment The business results Test scores have risen Test retakes have been reduced Fees have mitigated our training system costs Licensees have saved $3.6 million in 2012 System comparable sales up 8.9% Average unit volume increased 10% Zaxby’s reached $1 billion this year!

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment In Summary

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Takeaway Give control Ensure WIIFM – Meet business needs – Save money – Improve performance Zero based budget Gamification Create marketing plan for training

EGG – Never Compromise – Community – Opportunity – Relationships – Enrichment Richard Fletcher Zaxby’s Franchising,