1 COBAN Training Practices Lee Richards KCMOPD Digital Technology Section Kansas City Missouri Police Department Lee Richards KCMOPD Digital Technology Section Kansas City Missouri Police Department

2 Initial BETA Test Outfitted 2 Wagons in Divisions (Prisoner Transports) –Initially trained a handful of officers at the two affected division and trained them individually. 1 Patrol Car Assigned to Our Unit to Test We Were Clueless We Had No Idea What We Were Getting Into Lucky Red Tape = 2 Years to Prep

3 Initial Training Assessment Determine Who Needs Training Determine Who Needs Training Determine Types of Training Determine Types of Training Determine Who will be Trainers Determine Who will be Trainers Determine What Training Resources Needed Determine What Training Resources Needed Determine How to Maintain Training Determine How to Maintain Training

To Get There In order to know those answers, you have to first start with your deployment plan. How Many Vehicles Type of Vehicles/Systems How is Data Getting to Server City/Server Structure End User

5 Initial Analysis…for our structure KCPD has 320 Cameras – TopCamII 7 Patrol Divisions & 1 Academy Division 915 of Officers/Sergeants Use in Vehicle 1 Division at a Time 70 Clerks that Upload Drives 10 Techs Installing/Maintaining Vehicles 1 Sgt, 2 Officers, 3 Civilians making copies 350 Commanders & Investigators using Back Office

6 Training Guestimication What types of training? Basic Philosophies of In-Vehicle Systems COBAN Vehicle System Use Back Office Use Installation and Repair Uploaders (Civilian Desk Clerks) Who would need training. About 90% of Sworn About 15% of Civilian

7 In-Vehicle Training Initial Roll Out – 915 Employees – 7 Divisions –Selected 2 Officers/Sergeants from Each Watch at Each Division (Some Good – Some Bad) –Train the Trainer Program –Video – 25 Minute Step by Step New Employee Maintenance –Regional Academy – 2 Hours –Field Training Officers

Desk Clerk Desk Clerks Upload Drives Initially responded to all 7 patrol divisions and trained clerks on one watch, which trained subsequent watch. Also had 5 minute video available – Upload – Diagnose and Label Problem Drives – Workflow 8

9 Install & Repair Shop COBAN came to our location and trained our techs. COBAN came to our location and trained our techs. Our techs trained 3 rd party vendor that would do ‘some’ of installations. Our techs trained 3 rd party vendor that would do ‘some’ of installations.

10 Back Office 25 Minute Step by Step Video 50 Commanders – Back Office –Gradual Method – Had Sergeants in Division Train 300 Investigators/Detectives – Back Office –As needed –One Group at a Time –Each Group had Different Needs 915 Officer –Placing holds –Entering Data

11 Maintenance COBAN frequently make updates –Short Videos Pushed to Cars –Short Videos Pushed to COBAN Workstations –Daily Newsletter –Annual In-Service Training

12 The Video – Core of Our Training Step by Step Step by Step Chronological Step by Step Order Chronological Step by Step Order Filmed Roll Call Where Officers Checked Out Filmed Roll Call Where Officers Checked Out Charging Rack Charging Rack Where best to place Transmitter on Belt Where best to place Transmitter on Belt How to Check Out Drive How to Check Out Drive Placing Drive in the Car Placing Drive in the Car Signing in Signing in End of Shift End of Shift Upload Upload Returning Equipment Returning Equipment

13 Video Tools Needed Good Quality Handycam – SD Tripod Screen Capture Utility 321 Soft Screen Video Recorder Video Editing Software Adobe Premiere Pro (Expensive) Windows Movie Maker (Free) DVD Creation Tool Adobe Encore (Expensive) Windows Movie Maker (Free) Creative Employee Sense of Humor

Initial Training DVD Chapters Introduction – About Conversion Introduction – About Conversion Check Out – How To Check Out Drive at Station Check Out – How To Check Out Drive at Station Vehicle Prep – How to put drive in system Vehicle Prep – How to put drive in system Sign On – Signing into the System Sign On – Signing into the System Transmitter 1 – Charger and Location on Belt Transmitter 1 – Charger and Location on Belt Console – Intro to Console Hardware in Vehicle Console – Intro to Console Hardware in Vehicle Transmitter 2 – Synchronization in Vehicle Transmitter 2 – Synchronization in Vehicle Display – Basic Display Functions Display – Basic Display Functions Data Entry – Data Entry in the Car Data Entry – Data Entry in the Car More Menu – All function in the More Menu More Menu – All function in the More Menu End of Shift – Turning off and taking drive in for upload End of Shift – Turning off and taking drive in for upload BO Client BO Client Password – How to Change Password Password – How to Change Password Video Request & Playback – Basic search and play functions Video Request & Playback – Basic search and play functions Multi-View Playback – Playing up to 9 Videos Simultaneously Multi-View Playback – Playing up to 9 Videos Simultaneously Snapshots – Creating and Exporting Snapshots Snapshots – Creating and Exporting Snapshots 14

Training Videos Each Division Watch Trainer Received 1 DVD Each Division Watch Trainer Received 1 DVD Each COBAN Workstation had individual videos Each COBAN Workstation had individual videos Network ‘Public’ Drive had Videos Network ‘Public’ Drive had Videos 15 All Members Had Ready Access to All Training Materials

Updates Updates Pushed Out to Same 3 Locations Updates Pushed Out to Same 3 Locations Updates Pushed with ‘Announcement Video’ Feature Updates Pushed with ‘Announcement Video’ Feature Updates ed out in ‘Daily Informant’ Updates ed out in ‘Daily Informant’ Updates in annual ‘In-Service Training’ Updates in annual ‘In-Service Training’ 16

17 Lee Richards 1111 Locust Kansas City, Missouri