Queuing Theory Worthmore Department Store

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Presentation transcript:

Queuing Theory Worthmore Department Store Homework Assignment Queuing Theory Worthmore Department Store MGMT E-5065 Operations and Logistics Management Due Tuesday , September 16th Applied Management Science for Decision Making, 2e © 2014 Pearson Learning Solutions Philip A. Vaccaro , PhD

Worthmore Department Store The general manager has estimated that every hour of customer time spent waiting in line for the sales clerk to become available costs the store $100.00 in lost sales and goodwill. Customers arrive at the checkout counter at the rate of 30 per hour, and the average service time is 3 min. The Poisson distribution describes the arrivals and the service times are exponentially distributed

Worthmore Department Store The number of sales clerks can be 2, 3, or 4, with each one working at the same rate. The general manager estimates the salary and benefits for each clerk to be $10.00 per hour. The store is open ten (10) hours per day.

Worthmore Department Store REQUIREMENT: Find the average time in the line if 2, 3, and 4 clerks are used? What is the total time spent waiting in line each day if 2, 3, and 4 clerks are used? Calculate the total of the daily waiting cost and the service cost if 2, 3, and 4 clerks are used. d. What is the minimum total daily cost for the above ?