Unit 4 Settling in and Arrangement 与安排 入住与安排 哈尔滨市现代应用技术中等职业学校 温 丽 影温 丽 影

Warm – up: single double suite non-smoking balcony view ocean by the way look forward to vacancy adj. 单一的；个别的 adj. 双（人）的 n. 套房 adj. 禁烟的 n. 阳台 n. 景色 n. 海洋 顺便说一句 期待，盼望 n. 空闲的（房子）；空缺

Do you know the types of these rooms? A double room

A single room

A suite

A room with a balcony

A room with a view of the ocean

室内禁止吸烟 A non-smoking room

Comprehensive Skills: Listening: Listen to a telephone conversation and fill in the blanks according to what you hear

C=Clerk; G=Guest C: Good afternoon._______________? G: I want to make a reservation for __________. C: May I have your ______, please? G: _________. C: Mr. Smith. A single room for how many_______? G: _______. C ： When would you like to ______ it ? G: _____________. C: OK.

C=Clerk; G=Guest G: What’s the _____ for one person per night? C: 350 yuan. That includes _________. G: Good. C: May I have your ______________, please? G: C: May I repeat? Mr. __________ a _________ for _________, from next _________________. And your phone number is _________. G: That’s right. C: Your reservation is confirmed. Thank you for calling.

C=Clerk; G=Guest C: Good afternoon._______________? G: I want to make a reservation for ___________. C: May I have your ______,please? G: _________. C: Mr. Smith. A single room for how many_______? G: _______. C ： When would you like to ______ it ? G: __________. C: OK. Can I help you a single room name Tom Smith nights Three have Next Tuesday

C=Clerk; G=Guest G: What’s the _____ for one person per night? C: 350 yuan. That includes _________. G: Good. C: May I have your ___________________,please? G: C: May I repeat? Mr. __________a __________ for ____________, from next_______________. And your phone number is _________. G: That’s right. C: Your reservation is confirmed. Thank you for calling. rate breakfast telephone number Tom Smith single room three nights Tuesday to Thursday

Role Play

Lead-in A video of checking-in

Pick out the words and expressions you hear: 1. Good morning! Good afternoon! Good evening! 2. I have a reservation. I have a booking. 3. A room for one night. Is it possible to book a room for one night, please? 4. I’m afraid we only have a suite. I’m afraid we only have a sweet.

5. How would you pay? How are you going to pay ？ 6. In cash. By credit card. 7. How much is that? What’s the rate for a single room? 8. Would you like to fill in this form, please? Could you just complete this form, please? 9. Have a nice evening! Enjoy your stay!

1. Good evening! 2. I have a reservation. 3. A room for one night. Is it possible to book a room for one night, please? 4. I’m afraid we only have a suite. 5. How would you pay? 6. By credit card. 7. How much is that? 8. Could you just complete this form, please? 9. Have a nice evening!

Useful expressions: Checking in: (I have a reservation for tonight.) Yes, that’s a single room for…nights. Can I have a single room, please? Could you spell your name? Can I have your name, please? May I see your passport? How would you like to pay? How are you going to pay ？ Would you like to fill in this form, please? Could you just complete this form, please? In cash. By bank. By credit card.

Useful expressions: Completing the hotel check-in: Here is your key. Here’s your room card. It’s on the … floor. Do you need someone to help ？ I’ll have someone bring your luggage up. Have a nice day. Enjoy your stay.

Comprehensive Skills: Speaking: Work in pairs and complete the following short conversation by using professional language according to the given clue.

C=Clerk; G=Guest G: Hello, I’d like to have a room for one night. C: _______________________________ (Ask if the guest has a reservation. ） G ： No. C: _______________________________. (Ask the guest to wait while you check.) _____________________.(There’s a vacancy) It’s Room 301. G: OK. I’ll take it. Have you got a booking/Do you have a reservation? Just a moment. I’ll check to see if we have a room available Yes, we do have rooms available

C=Clerk; G=Guest C:_________________? （ Ask to see the guest’s passport.) G: Here it is. C: ______________________________ (Ask how the guest wants to pay.) G: In cash. C: OK. It’s Room 301, for one night. ___________.(Give the key.) ____________________?(Ask if the guest needs help.) G: No, thanks. C: ___________.(End the conversation.) May I see your passport How would you like to pay/How are you going to pay? Here is your key Do you need someone to help Enjoy your stay

Summing-up Checking-in: Name (Telephone number) Room-type (People) Certification -type (ID card / Passport) Rate & payment-way

1. Review the words, phrases and useful expressions of making a checking -in reservation. 2. Team-work: Make a video of checking-in Homework Assignment