Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Powered by SIP: Open & Standardized 1 Avaya Vision Delivering Communications Enabled Business Systems Enabling Effective & Contextual Collaboration PLUG & PLAY COMMUNICATIONS

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 Delivering Value Across the Enterprise… End User Line of Business IT Seamless multimodal communications “Follow me” personal profiles Persistent context Faster exception management Increased productivity Facilitating human touch points Faster time to market Rapid deployment of new features and applications Non-disruptive upgrade in multi- vendor environments Lower ongoing operating expenses and improved TCO

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya Aura Provides Enterprise Wide Orchestration of Users, Applications and Systems Enterprise Network Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago App 2 App N App 1 Apps Avaya Aura Users anywhere Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago Service Providers 3

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya Aura – New Execution Model Communication “services” vs. systems “Wrap and Embrace” vs. “Rip and Replace” User centricity vs. network or platform centricity