Module 3 Direct Service Issues This curriculum is intended to be a tool to assist domestic violence service providers offering victim services (such as.

Slides:



Advertisements
Similar presentations
Therapeutic Communication The Helping Interview. Helping Relationship Characteristics Caring Caring Hopeful Hopeful Sensitive Sensitive Genuine Genuine.
Advertisements

Abdul-Monaf Al-Jadiry, MD, FRCPsych Professor of Psychiatry
Family Planning Counseling
EPECEPECEPECEPEC EPECEPECEPECEPEC Communicating Bad News Communicating Bad News Module 2 The Project to Educate Physicians on End-of-life Care Supported.
PART II THE MAIN STEPS OF EFFECTIVE COUNSELING. Counseling is a confidential dialogue between a medical provider and a client that helps a client to make.
Creating the Helping Environment Office Environment  Arrangement of Office  Personal Characteristics of Helper: Genuineness, Being Nondogmatic, Being.
USC&A - Fraternity and Sorority Life Virginia Commonwealth University.
Sexual Assault Response Center Interview with Advocate Angela Wolski By Shurrie Weatherman.
Introductions Name County Years involved with 4-H Hot Buttons – Post-It Buttons.
COUNSELING IN HIV/AIDS Dr Arun Kr Sharma Department of Community Medicine University College of Medical Sciences Delhi India E mail:
Overview of the Child Welfare System International Center for Innovation in Domestic Violence Practice (ICIDVP)
Listening Skills Study Skills for Computing and Multimedia.
Collaboration and Partnership: Fatherhood Practitioners and Domestic Violence Advocates Working Together to serve Women, Men and Families in Low-Income.
Advocacy Skills for Caregivers. The Alzheimer Society of Manitoba thanks the Women’s Endowment Fund of the for its support of the Advocacy Skills for.
Tandulenji Zimba Fountain of Life
Module 4 Assessment, Screening & Safety Planning This curriculum is intended to be a tool to assist domestic violence service providers offering victim.
LEADERSHIP. What is leadership? Leadership is a process by which a person influences others to accomplish an objective and directs the organization in.
that keep families strong
Interstate New Teacher Assessment and Support Consortium (INTASC)
Infusing Recovery Principles Into Home-Based Services for Youth ICCMHC, Inc. Quarterly Meeting Summer 2011 Stacey M. Cornett, LCSW, IMH-IV CMHC, Inc. Director.
ACT NDIS Awareness Package
WOMEN’S EMPLOYABILITY AND THE IMPACT OF VIOLENCE.
Critical Incident Peer Support for Law Enforcement Module Four: Intervention Strategies.
Lesson 1 Taking responsibility for your health begins with a commitment to take charge of your actions and behaviors in a way that reduces risks and promotes.
Lesson 1 Taking responsibility for your health begins with a commitment to take charge of your actions and behaviors in a way that reduces risks and promotes.
What is MindSet? It is a training curriculum that is efficient and effective in creating and maintaining the safest possible environment, both emotionally.
Intervening with Domestic Violence Perpetrators: How Focusing on Perpetrators Improves Community- Wide Practice for Families Kristen Selleck, MSW David.
TEMPLATE DESIGN © How the Caring Sciences Align and Reinforce Our WCH Vision Leading with Care STAR Leadership Modules.
Value Enhanced Nutrition Assessment (VENA) Counseling Sessions: Providing Client-Centered Nutrition Services.
Beaver County Single Point of Accountability Crisis Response Protocol 1.
Kaitlin Kalna Darwal Senior Staff Attorney.  It will be important to familiarize yourself with signs of trauma and understand how it may manifest itself.
Trauma Informed Support Groups. Objectives Understand the need for trauma informed support groups for survivors of trauma Begin to develop a framework.
United States Fire Administration Chief Officer Training Curriculum Leadership Module 3: Core Values.
Child Self-Esteem Training by Neil Callahan 4-H Extension Agent.
SCHOOL BOARD A democratically elected body that represents public ownership of schools through governance while serving as a bridge between public values.
Mediation October 7, 2013 M.Gauci Law 341/342. October 7, 2013 M.Gauci Law 341/342 Definition  “The intervention in a negotiation or a conflict of an.
Module Nine: Emotional Communication (Conversation) 8- 1.
Person-Centered Therapy (Carl Rogers) Definition: “Person-centered therapy, which is also known as client-centered, non-directive, or Rogerian therapy.
Resources for Supporting Students with Trauma
Dealing with Vulnerable and Disadvantage Clients Presenter: Phillip Powell, B.Bus. Dip Community Services (Financial Counselling), Financial Counselling.
Therapeutic Communication
Facilitate the Development of Healthcare Delivery Skills.
Successful Behavior Change through Motivational Interviewing Brevard Health Alliance.
By Anna Cunningham, Michelle Klochack, and Stephanie Wietecha Ferris State University.
COUNSELLING YOUNG PEOPLE
Bringing Out the Best in Each Child Quality Parenting and Mutual Respect.
Copyright ©2012 Delmar, Cengage Learning. All rights reserved. Chapter 8 Applying Communication Skills.
Planning for and Attending an Important Meeting Advanced Social Communication High School: Lesson Seven.
Assessment Procedures for Counselors and Helping Professionals, 7e © 2010 Pearson Education, Inc. All rights reserved. Chapter 16 Communicating Assessment.
Counseling for Family Planning. Learning Outcomes for Study this Session Adapting the counseling process Characteristics and skills of family planning.
I. Partnering with Families January 23-24, 2016 Aaron J. Miller, MD, MPA Building Regional Alliances to Nurture Child Health branchpartners.org.
Communicating for Persons Centered, Relationship Oriented Counseling.
ACTIVE LISTENING TRAINING FOR TUTORS. What is active listening? Of course, as a tutor you’ll be listening to a lot of students However, there is a difference.
Section 4 Family Assessment for a Child Determined Eligible.
INTERPERSONAL SKILL C HAPTER 3 Lecturer : Mpho Mlombo.
1 Oregon Department of Human Services Senior and People with Disabilities State Unit on Aging-ADRC In partnership with  Portland State University School.
 MOU O 4 MOU O 4.
Chapter 7 Group Counseling
Legal Advocacy Learning Module: Volunteer Training Level 3.
K-3 Student Reflection and Self-Assessment
Lethality Assessment Program– Maryland Model (LAP)
A non-profit organization providing support to North Carolina parents and professionals for more than 25 years.
SafeTY VS. safer.
North Carolina Interventions NCI
LIFE SKILLS.
Crisis Intervention Learning Module: Volunteer Training Level 2.
“The Approach” One-on-one Problem Solving
Beaver County Single Point of Accountability
Chapter Eleven End-of-Life Issues.
ADVOCATING FOR CHILDREN & YOUTH: IMPLICATIONS FOR CASA VOLUNTEERS
Presentation transcript:

Module 3 Direct Service Issues This curriculum is intended to be a tool to assist domestic violence service providers offering victim services (such as those outlined in California Penal Code § ) for the purpose of ensuring advocates working with survivors meet the requirements of a “Domestic Violence Counselor” pursuant to Evidence Code §1037.1(a)(1).

Objectives To understand the role of the DV Advocate. To learn basic counseling skills and how to apply them in such a way as to facilitate change. To understand the key points necessary in making a successful referral. Module 3 Direct Service Issues Published 2012 Slide 2

Crisis The Chinese word for crisis wei ji combines two elements: Danger and Opportunity Module 3 Direct Service Issues Published 2012 Slide 3

Case Study Assume that the information in this case study was gathered during the intake process. Read the vignette and answer the questions that follow. Module 3 Direct Service Issues Published 2012 Slide 4

Activity “Web of Services” Module 3 Direct Service Issues Published 2012 Slide 5

Guiding Principles Module 3 Direct Service Issues Published 2012 Slide 6

What are Guiding Principles? Fundamental truths or methods of operation that link, direct and show the way. An anti-oppression approach with a social justice analysis Module 3 Direct Service Issues Published 2012 Slide 7

Guiding Principle Client Centered Module 3 Direct Service Issues Published 2012 Slide 8

Guiding Principles Safety Module 3 Direct Service Issues Published 2012 Slide 9

Guiding Principle Empowerment Module 3 Direct Service Issues Published 2012 Slide 10

Guiding Principle Advocacy Module 3 Direct Service Issues Published 2012 Slide 11

Guiding Principle Hope Module 3 Direct Service Issues Published 2012 Slide 12

Advocacy Module 3 Direct Service Issues Published 2012 Slide 13

What is Advocacy? To do something for someone that they cannot do for themselves To speak on someone’s behalf when they cannot do it for themselves Module 3 Direct Service Issues Published 2012 Slide 14

Group Discussion What are some examples of advocacy? Module 3 Direct Service Issues Published 2012 Slide 15

Advocacy Language Access Acquire Income Assist with Social Service System Refer to Legal Assistance Secure Childcare Criminal Justice Advocacy Obtain Adequate Housing Facilitate Healing Module 3 Direct Service Issues Published 2012 Slide 16

Role of the Domestic Violence Advocate Advocacy Crisis Counseling/Intervention Peer Counseling Module 3 Direct Service Issues Published 2012 Slide 17

Crisis Counseling/Intervention Module 3 Direct Service Issues Published 2012 Slide 18

What is a Crisis? A stage in a sequence of events at which the trend of all future events, for better or for worse, is determined; turning point. A condition of instability or danger, as in social, economic, political, or international affairs, leading to a decisive change. A dramatic emotional or circumstantial upheaval in a person's life. ("crisis." Dictionary.com Unabridged (v 1.1). Random House, Inc. 14 Apr ) Module 3 Direct Service Issues Published 2012 Slide 19

Characteristics of Someone in Crisis Physical: – Shock – Numbness – Frozen – Fight, flight or freeze – Hyperventilation – Slow motion – Adrenaline rush – Heart rate increase Module 3 Direct Service Issues Published 2012 Slide 20

Characteristics of Someone in Crisis Emotional: – Shock – Disbelief, Denial – Terror – Confusion – Guilt – Relief – Grief – Loss of Trust Module 3 Direct Service Issues Published 2012 Slide 21

Crisis Intervention Module 3 Direct Service Issues Published 2012 Slide 22

Crisis Intervention Empathy vs. Sympathy Short Term Listen and Understand Danger and Opportunity Address Safety Identify Options Module 3 Direct Service Issues Published 2012 Slide 23

Basic Crisis Intervention Skills Take a moment to create a clear space externally and internally Remain calm and centered Regulate your own feelings and the survivor’s anger and agitation. Encourage survivor to make decisions for her/his future. Let the survivor decide her or his own pace for change. (Source: Missouri Coalition Against Domestic Violence Training Manual) Module 3 Direct Service Issues Published 2012 Slide 24

Basic Crisis Intervention Skills Be mindful about not imposing your personal values or feelings regarding the situation Minimize educational, social, and economic differences as much as possible. Allow the survivor to discuss negative feelings about an abusive partner, but do not reinforce general stereotypes about abusers Module 3 Direct Service Issues Published 2012 Slide 25

Basic Crisis Intervention Skills Do not convey disappointment or rejection if a survivor elects to return to an abusive relationship. Explain all kinds of information thoroughly. Module 3 Direct Service Issues Published 2012 Slide 26

Peer Counseling Module 3 Direct Service Issues Published 2012 Slide 27

Group Discussion: Peer Counseling What is it? What does it look like? Module 3 Direct Service Issues Published 2012 Slide 28

Peer Counseling Active Listening Reflective Listening Open Questions Feedback: Paraphrasing, Summarizing Building Self-Esteem Identifying and Prioritizing Needs Reviewing Options/Establishing Realistic Goals Module 3 Direct Service Issues Published 2012 Slide 29

Social Justice Context Recognition of social, economic, cultural, ethnic, racial, and familial influences on a client’s life and choices. Subordination is identified and sexism in society is explored in relation to domestic violence. Module 3 Direct Service Issues Published 2012 Slide 30

Active Listening Empathy Non-Judgmental Be Aware of Your Body Language Non-Verbal Cues from Survivor Module 3 Direct Service Issues Published 2012 Slide 31

Reflective Listening Listen Understand Respond – Reflection – Restate or Paraphrase – Question – Summarize Module 3 Direct Service Issues Published 2012 Slide 32

Reflective Listening Questions – Clarifying – Open-Ended – Hypothetical – Consensus Module 3 Direct Service Issues Published 2012 Slide 33

Reflective Listening Clarifying Question – I’m not really clear; could you explain that some more? – What does that mean to you? – Do you mean…..? Module 3 Direct Service Issues Published 2012 Slide 34

Reflective Listening Hypothetical – Suppose you did it that way… what would happen? – If that didn’t work, what other ways would you explore? – What is the worst thing that could happen? Module 3 Direct Service Issues Published 2012 Slide 35

Reflective Listening Consensus – Does this seem to be the problem? – Which of these concerns is more important right now? – Do we agree on what happens next? Module 3 Direct Service Issues Published 2012 Slide 36

Reflective Listening Summarize: come to a consensus about the issues at hand and next steps. Module 3 Direct Service Issues Published 2012 Slide 37

Principles of Reflective Listening Listen more, talk less Respond to what is personal rather than to what is impersonal. Clarify and summarize/paraphrase. Understand the feelings contained in what the other says. Develop the best possible sense of the other’s frame of reference. Respond with acceptance and empathy. Module 3 Direct Service Issues Published 2012 Slide 38

Open Questions Allows Client to Explore Emotions and Situation – Aware of Self – Take Control – Advocate Cares Closed vs. Open Avoid “why” Module 3 Direct Service Issues Published 2012 Slide 39

Feedback: Paraphrase, Summarize Counselor/Advocate check, do you understand the client? Assures client you are listening Validates survivor’s experience Allows the survivor to hear their own feelings expressed Module 3 Direct Service Issues Published 2012 Slide 40

Building Self Esteem Believe in the survivor’s ability to problem solve Remember the survivor’s situation and dynamics Reaffirm the survivor’s strengths Ask the survivor to identify their own strengths Module 3 Direct Service Issues Published 2012 Slide 41

Identify & Prioritize Needs Immediate Needs - Long-Term goals Safety - Comfort Personal - Family Obtainable - Desirable Module 3 Direct Service Issues Published 2012 Slide 42

Review Options/Establish Realistic Goals Check in Assess the survivor’s resources Review other resources available Be aware of your own need and your pace Module 3 Direct Service Issues Published 2012 Slide 43

Incorporating an Empowerment Approach All work must be empowering – Avoid – Embrace Module 3 Direct Service Issues Published 2012 Slide 44

Making a Referral Know your referral agencies What do you need to know? Warm vs. Cold Referral Module 3 Direct Service Issues Published 2012 Slide 45

Role Play Module 3 Direct Service Issues Published 2012 Slide 46

Documentation Good documentation is critical. Documentation can help the survivor in court. – Use survivor’s own words in quotes – Document extensively Module 3 Direct Service Issues Published 2012 Slide 47

Documentation Organization Policies Module 3 Direct Service Issues Published 2012 Slide 48

This project was supported by Grant Number G-1101CAFVPS from the Administration on Children, Youth and Families, Family and Youth Services Bureau, U.S. Department of Health and Human Services (HHS) through the California Emergency Management Agency (Cal EMA). The opinions, findings, and conclusions in this publication are those of the author and not necessarily those of HHS nor Cal EMA. Cal EMA reserves a royalty-free, nonexclusive, and irrevocable license to reproduce, publish, and use these materials and to authorize others to do so.