Reducing Vehicle Collisions Thru a Safety Hotline Program A Brief Overview of the Program

Safety Hotline Program Purpose –To identify those drivers who take serious risks before they become involved in a collision. –To coach affected drivers – to change their habits – before they become involved in a collision.

Program Step by Step A decal is placed on the rear of each company vehicle.

Program Step by Step Motorists who observe especially risky driving behaviors call a toll- free phone number and report their observations.

Program Step by Step The SafetyFirst call center, staffed around the clock by highly trained professionals, validate the call and screen it for details.

Program Step by Step The call center initiates a “polite interrogation” of each caller to verify information and get an accurate picture of what truly happened.

Program Step by Step Most fleets get only 2 or 3 reports per 100 vehicles per month Not time consuming, and provides a high degree of focus on areas for improvement

Program Step by Step Most drivers (80%) never get a report about their driving… About 10% get a single complaint and never get another About 10% get multiple complaints over time, usually about the same types of issues

Program Step by Step Reports are then sent via (or fax) to your location supervisor for investigation and coaching of the affected driver.

Program Step by Step Duplicate reports can be sent at the same time to whoever needs to be copied on the report – district managers, regional safety managers, etc.

Program Step by Step Location supervisors discuss the report with the affected driver. This is an attempt to understand what actually took place and to provide reinforcement of safe driving practices.

Program Step by Step Along with each observation report, SafetyFirst provides one or more matching safe driving tips. These tips are reviewed with the driver in order to document that coaching took place.

Program Step by Step SafetyFirst also provides a training program on how to conduct effective coaching sessions.

Program Step by Step The program highlights the few drivers who need the most urgent assistance before a collision.

Program Step by Step The final step involves returning the completed reports back to SafetyFirst by fax for closeout.

Program Step by Step Returning the reports enables: –Detailed activity summary reports on a monthly basis. –Identification of drivers with repeat reports. –Documentation that the driver was coached on their safety issues

Monthly Training Topics You will receive a “Ten-Minute Training Topic” each month to share with your drivers and managers.

Monthly Training Topics The training package includes: –Two-page driver handout –Posters with key summary points –Supplements of additional information for the supervisor –Power point slideshows

Additional Program Features SafetyFirst will prepare the decals for each of your vehicles. We will provide training materials for each phase of program implementation

Additional Program Features We provide an account executive to assist you with implementation and maintenance of the program.

Why the Program Works... It complements your existing safety program elements so you can: –Train, as needed, the right drivers at the right time on the right topics –Select at-risk drivers for follow up Driver Abstracts (MVRs)

Why the Program Works... Focuses managements attention on: –drivers who need the most urgent help from management. –specific risk taking behaviors within the fleet.

Why the Program Works... Coaching aids/tools are provided to help modify drivers’ behaviors Monthly training included for the benefit of ALL drivers (not just those who get reports) Drivers pay attention to their own performance

Cost – Benefit Ratio Average vehicle collision (property damage only) estimated at $7500 per National Safety Council.

Thanks for Your Time! Contact:Dan Lessnau Nationwide Liaison Safety Hotline