Performance Feedback

Overview Definition / Objective Types of Feedback Feedback Process Rater Errors Avoiding Rater Errors Requirements Feedback Forms

u Definition: Formal, written communication between the ratee and rater about the rater’s expectations and standards and the ratee’s responsibilities and performance. (AFI ) Definition of Performance Feedback

Objective of Performance Feedback Objective: To direct or establish performance related communication Face-to-face feedback Learn strengths and weaknesses Clarify confusion and set expectations

Objective of Performance Feedback Requires supervisor to: Discuss objectives, standards, behavior, and performance with the ratee Provide a written progress report before and after an official evaluation is due

Types of Feedback Day-to-Day

Types of Feedback cont’ Performance Feedback Session Scheduled Documented

Feedback Process Rater determines feedback is due Schedule feedback session Complete the feedback worksheet prior to the session using AF Form 931, 932, or 724 as appropriate Conduct feedback session; focus on performance Both sign and date worksheet Make a copy for your files (give original to ratee) There should be no surprises later on the performance report

Feedback Process Ratee should contact supervisor if feedback has not been accomplished

Feedback Worksheet Privacy Feedback worksheet is private between rater and ratee May only be viewed by: Squadron Commander (for SNCO’s) Squadron Commander and Rater’s Rater (TSgt/below)

Rater Errors Rating performance as “outstanding” when it is not Don’t want to hurt feelings More lenient when facing ratee Applying personal standards Don’t want to impact career Middle range is where several should be

Rater Errors Halo/Horns Effect Usually the strongest impression Well-liked people get favorable ratings Disliked people get unfavorable ratings General impression of ratee as a person (not his/her performance)

Limited Observation and Poor Recall Stereotypes Overlook improvement on past performance Judged on most recent experiences rather than performance during the entire period Rater Errors

How to Avoid Rater Errors: Exhibit the right attitude; remember the goal is to develop the individual Learn and practice good observation skills Gather & report supporting information Discriminate between relevant and irrelevant information Doing selective work sampling when direct observation is infrequent

Requirements Who Receives Feedback and When? Initial Feedback: Within 60 days of being assigned a rater Sets “ground rules” Colonel and below All Enlisted

Midterm Feedback: Midway between the time supervision began and the projected performance report AB through SMSgt 2d Lt through Lt Col Airman Basic Requirements

Follow-up Feedback: Occurs in conjunction with the close out of a performance report AB through CMSgt 2d Lt through Col Airman Basic Requirements

Requirements (Continued) Any time the “ratee” requests feedback Within 30 days of request If at least 60 days have passed since last session Any time the “rater” determines a need Good or bad feedback

Feedback Cycle

Individual Form Details Performance Feedback AF Form 931, AB through TSgt AF Form 932, MSgt through CMSgt AF Form 724, Lt through Col

AF Form 931 AB thru TSgt FrontBack

AF Form 932 MSgt thru CMSgt FrontBack

AF Form 724 Lt thru Col FrontBack

AF Form 931--AB thru TSgt Section IV: Performance Factors Primary/Additional Duties Standards, Conduct, Character, Military Bearing Fitness Training Requirements Teamwork/Followership Other Comments

AF Form 932--MSgt thru CMSgt Section IV: Performance Factors Primary Duties Standards: Enforcement and Personal Adherence, Conduct, Character, Military Bearing, Customs and Courtesies Fitness Resource Management and Decision Making Training, Education, Off-Education, PME, Professional Enhancement and Communication Leadership/Teambuilding/Followership Other Comments

AF Form 724--Lt thru Col Section IV: Performance Factors Job Knowledge Leadership Skills Professionals Qualities Organizational Skills Judgment and Decisions Communications Physical Fitness

AF Forms 931, 932 and 724 Block to check type of feedback Space to provide feedback on each assessment area on front and goals on the reverse Assessment areas correlate with evaluation

Forms can be either handwritten or typed Supervisor required to give specific indication of performance Example AF Form 932 Example AF Form 724 AF Forms 931, 932 and 724

Summary Definition / Objective Types of Feedback Feedback Process Rater Errors Avoiding Rater Errors Requirements Feedback Forms

“Limited expectations yield only limited results.” Susan Laurson Willig