COPYRIGHT© PHASE RESEARCH 2000 SERIES TIMER TRAINING & OVERVIEW

COPYRIGHT© PHASE RESEARCH AGENDA  Drive-Thru Timer Overview  2000 Series System Components  2000 Series Main Console Overview  2000 Series Remote Display Overview  2000 Series Printed Reports  Basic Troubleshooting  Support Information  Questions

COPYRIGHT© PHASE RESEARCH Drive-Thru Timer Overview  What is a drive-thru timer and why do I need it?  Purpose of a Drive-Thru Timer  Definition of Terms  How does it work? – Loop Detection in the drive-thru

COPYRIGHT© PHASE RESEARCH WHY DO I NEED A DRIVE-THRU TIMER? EVERY 6 SECONDS SAVED IN THE DRIVE-THRU INCREASES SALES BY 1%!!!

COPYRIGHT© PHASE RESEARCH PURPOSE OF THE DRIVE-THRU TIMER PURPOSE OF THE DRIVE-THRU TIMER  Important Tool that Counts Cars, Displays, Records and Reports Drive-Thru Speed-of-Service Data  Guide to help managers deploy drive thru labor properly  A Tool to display Speed-of-Service and Performance Grade Information to Managers and Crew Members to help meet service goals  Identify Bottlenecks within drive thru lines  These objectives result in: o Higher drive thru sales % and throughput during peak hours o Improved drive thru customer service, higher car counts and reduced bottlenecks

COPYRIGHT© PHASE RESEARCH DEFINITION OF TIMER TERMS  MENU TIME – Arrival at MENU BOARD to departure from MENU BOARD  GREET TIME – Arrival at MENU BOARD until customer is greeted by crewmember  PICK UP TIME – Arrival at PICKUP window to departure from PICKUP window  TOTAL TIME – Arrival at MENU BOARD until departure from PICK UP window

COPYRIGHT© PHASE RESEARCH – Programmed segments of time to track service data such as. Up to 8 Dayparts can be programmed but typically not all are used. – Programmed segments of time to track service data such as a manager’s or employee’s shift performance (1st shift, 2nd shift, etc). Up to 4 Shifts can be programmed but not all have to be used. DAYPARTS – Programmed segments of time to track service data such as meal periods (Daypart 1 - Breakfast, Daypart 2 - Lunch, Daypart 4 - Dinner, etc). Up to 8 Dayparts can be programmed but typically not all are used. SHIFTS – Programmed segments of time to track service data such as a manager’s or employee’s shift performance (1st shift, 2nd shift, etc). Up to 4 Shifts can be programmed but not all have to be used. DEFINITION OF TIMER TERMS

COPYRIGHT© PHASE RESEARCH DEFINITION OF TIMER TERMS  PULLOUT – A car that has been remove from timing automatically or manually to maintain synchronization.  Pullouts consists of 3 categories: DRIVE-OFFS, MAX CARS, REMOVED CAR or RESET LOOP  DRIVE-OFF – A vehicle that arrived at and left the MENU BOARD, but did not arrive at the PICK UP WINDOW in the set drive-off time.  Factory Drive-Off Setting: 30 seconds

COPYRIGHT© PHASE RESEARCH AUTOMATIC PULLOUTS VS. MANUAL REMOVAL OF CARS  PULLOUT – A car that has been automatically or manually removed from timing to maintain synchronization OR has been removed intentionally to improve service times.  There are four categories of Pullouts:   Drive-Off - A vehicle that the timer removed AUTOMATICALLY to maintain synchronization. The vehicle arrived at and left the menu board, but did not arrive at the next event (detection point) in the allotted drive-off time. NOTE: Factory Drive-Off Setting: 30 Seconds (This should not be adjusted without the assistance or recommended settings of a factory Technician). An excessive amount of DRIVE-OFFS usually indicates a Menu Board or Pick Up Window detection problem.

COPYRIGHT© PHASE RESEARCH   Max Car - The Timer AUTOMATICALLY creates a MAX CAR and removes it from timing if the number of cars being timed exceed the number programmed in the MAX CAR SETTING. NOTE: Each timer’s MAX CAR SETTING must be programmed to match the number of cars that fit in the lane of that location’s drive- thru. Default Setting: 7 Cars. An excessive amount of MAX CARS usually indicates a MENU or PICK UP WINDOW detection problem.   Remove Car from Lane – A car is MANUALLY removed from timing by the user to resynchronize the timer, OR intentionally to improve service times.   Reset Loop – The Win1 or Win2 loop can be reset to resynchronize the timer, OR intentionally reset while a car is still present at Win2 to improve service times. AUTOMATIC PULLOUTS VS. MANUAL REMOVAL OF CARS

COPYRIGHT© PHASE RESEARCH How a Timer Works! Welcome to Fast Burger! Can I take your Order Please? 1. Car arrives at Menu Board: Menu, Greet and Total time begins 2. Crewmember greets customer: Greet time ends 3. Car departs Menu Board: Menu time ends 4. Car arrives at Pick Up Window: Pick Up time begins 5. Car departs Pick Up Window: Pick Up time and Total time ends

COPYRIGHT© PHASE RESEARCH 2000 SERIES SYSTEM COMPONENTS 2000 SERIES MAIN CONSOLE SERVICE TIME DISPLAY PERFORMANCE GRADE DISPLAY

COPYRIGHT© PHASE RESEARCH ACTIVITY SCREEN & INDICATOR LIGHTS Time, Day & Date Current Daypart (DYPT) Current Shift (SHFT) Drive-Thru Lane A/B Event List with Current Car Times and Averages Display Period Number of Cars currently in drive-thru Total # of cars per the Display Period Total # of Pullouts for the Display Period L1 L2 L3 L4 MENUGREETCASHIER PICKUP

COPYRIGHT© PHASE RESEARCH MAIN CONSOLE KEYBOARD

COPYRIGHT© PHASE RESEARCH VIEW PERIODS

COPYRIGHT© PHASE RESEARCH VIEW TARGET TIMES

COPYRIGHT© PHASE RESEARCH PERFORMANCE GOALS  PICK UP TIME SERVICE GOAL. A GRADE = 45 SECONDS OR LESS  TOTAL TIME SERVICE GOAL. A GRADE = 3:45 OR LESS  VARIABILITY IN PERFORMANCE GOALS SHOULD BE MONITORED WITH AS MUCH EMPHASIS AS AVERAGE TIME MENU A < = 0:15 B < = 0:30 C < = 0:56 D < = 1:00 F < 1:00 F < 1:00GREET A < = 0:04 B < = 0:07 C < = 0:15 D < = 0:15 F > 0:15 F > 0:15 PICK UP A < = 0:45 B < = 0:50 C < = 0:55 D < = 1:00 F < 1:00 F < 1:00TOTAL A < = 3:45 B < = 5:00 C < = 6:15 D < = 7:30 F < 7:30 F < 7:30 Note: Target Times shown are from Dunkin’ Brands Parameters – D”D2002FT. Default Target Times will vary for depending on the brand.

COPYRIGHT© PHASE RESEARCH SERVICE TIME REMOTE DISPLAYS GREEN = GOAL MET RED = GOAL EXCEEDED

COPYRIGHT© PHASE RESEARCH PERFORMANCE GRADE DISPLAYS GREEN = % OF “A” GRADE GOALS MET RED = % OF “A” GRADE GOALS NOT MET

COPYRIGHT© PHASE RESEARCH 2000 SERIES PRINTED REPORTS Automatic and Manual Printed reports are available from the 2000 Series Timer for:  Hourly  Dayparts  Shifts  Daily  Weekly  Monthly  Year-to-Date (Manual Only)  Custom (Manual Only)  Car By Car (Manual Only)

COPYRIGHT© PHASE RESEARCH SINGLE BUTTON REPORT

COPYRIGHT© PHASE RESEARCH AUTOMATIC REPORTS

COPYRIGHT© PHASE RESEARCH BASIC TROUBLESHOOTING  Excessive Pullouts (Drive-Offs, Max Cars).  Timer continues to run with no cars in the drive-thru.  Check L-Lights L1, L2, L3, L4. Verify all lights go on/off correctly for vehicle presence.  Are you serving cars and allowing them to leave from the Cashier window.  Can non drive-thru cars trigger menu detection? If so, contact Fast Track Tech Support or your Authorized Fast Track Dealer.  Refer to the Fast Track User Guide located on the CD that was included with your timer, or logon to for additional information.  Total time doesn’t start counting when car arrives at menu.  Does intercom/headset beep or give alert tone for car arrival?  Timer will not start a Total time if menu detection does not work. Contact your intercom/headset service company to resolve this issue. This will also resolve the Fast Track Total time problem.  Was intercom/headset recently repaired or replaced? Contact your intercom/headset service company to resolve this issue. This will also resolve the Fast Track Total time problem.

COPYRIGHT© PHASE RESEARCH BASIC TROUBLESHOOTING  Printer not printing.  Verify paper loaded correctly  Reload paper following directions inside timer printer door or on back of Fast Track printer paper.  Unable to connect to timer from PC using Fast Track PC Software.  Check Ethernet or Serial cable connection at PC or Router and inside timer.  Confirm that IP Address is correct.  Refer to the Fast Track PC Software User Guide.

COPYRIGHT© PHASE RESEARCH SUPPORT INFORMATION Visit for great information.  Support Links for User Guides  Chat  FAQ   Direct Technical Support Service Line 

COPYRIGHT© PHASE RESEARCH Questions? ?