Introducing Enabling Self-Service Online Walk the Web Step-by-Step

What? Who? Why? Tool to overlay on-screen instructions aka “Walk- Thru’s” within minutes Targeted at SaaS & Online Services, internal or external, from software to e-commerce So end users can easily complete complex online processes So solution providers can streamline their service provision

Demo End-User

The WalkMe Player appears as a layer on top of a website.

Once clicked, a list of relevant “Walk- Thru’s” are displayed.

When the end-user selects a business process, a WalkMe balloon directs him or her where to click.

The balloons will continue to direct the user, as long as he or she will perform the required task.

Demo "WalkMe's Customer"

Creating a Walk-Thru is done using a simple point & click interface - no technical knowledge is required! Creating a Walk-Thru takes a few minutes using a simple point & click interface - no technical knowledge is required!

The publisher selects the element to which he or she wants to attach a balloon in each step.

When done, the Walk-Thru can be published and available to the end-users with a single click. No integration or changes to the site are required.* *One line of code needs to be added only once (just like in Google Analytics)

Benefits Improves Conversion Free Trial to Paid Subscription to Premium Subscription Reduces time to create training & support infrastructure Increases customer confidence that they are “doing it right” Dramatically reduces help-desk costs: Encourage user self-service Reduce number of inbound calls Shortens time spent on inquiries by directing them to a Walk-Thru

Target Industries SaaS & Web Applications Online Retail Mid- to large- enterprises for internal training High value online services (e.g. banking, insurance, e-government)

Testimonials

About WalkMe Founded 2011 Backed By Mangrove Partners Soft launch November 2011 Headquarters: Tel Aviv, Israel

Thank You Rafi Sweary, President and Co-Founder Tel

Questions?

WalkMe’s built-in compressive analytics platform allows you to track your Walk-Thru’s usage.

The WalkMe menu is fully customizable to comply with any style & look!

WalkMe balloons are fully customizable to comply with any style & look!

The end-users are aware of the number of steps they have completed in the business process.