Road Ranger / TMC Operator Joint Training Module 11 MODULE 1 Road Ranger Program History / Contract

Road Ranger / TMC Operator Joint Training Module 12 Why are you here?

Road Ranger / TMC Operator Joint Training Module 13 Provide information to ensure your safety Define roles and responsibilities Maintain the integrity of the Department Keeping the reputation of your contractor intact Bring together Road Rangers and TMC Operators Course Objective

Road Ranger / TMC Operator Joint Training Module 14 Road Ranger Mission Provide free highway assistance services during incidents to reduce delay and improve safety for the motoring public and responders.

Road Ranger / TMC Operator Joint Training Module 15 TMC Mission Lead an integrated operation to proactively monitor and control the surface transportation system within Broward and Palm Beach Counties

Road Ranger / TMC Operator Joint Training Module 16 Benefits Reduce crashes Reduce incident duration by assisting the Florida Highway Patrol Assist disabled motorists Remove road debris

Road Ranger / TMC Operator Joint Training Module 17 Statistics 298,776 disabled vehicles assisted statewide in 2005 – 74,691 in District 4 – average 205 per day Drop in FHP assists in most areas

Road Ranger / TMC Operator Joint Training Module 18 Statewide Uniformity - Clothing All drivers must wear: Uniforms – white shirts with dark blue slacks Picture IDs

Road Ranger / TMC Operator Joint Training Module 19 Statewide Uniformity -Vehicles Logo design established mid 2001 White truck color decided by FDOT Executive Committee Various vehicle types

Road Ranger / TMC Operator Joint Training Module 110 Road Rangers Vehicle-District 4

Road Ranger / TMC Operator Joint Training Module 111 CONTRACT

Road Ranger / TMC Operator Joint Training Module 112 Project Manager – District 4 Gaetano Francese Traffic Operations Phone:

Road Ranger / TMC Operator Joint Training Module 113 FDOT District 4 Office 3400 West Commercial Boulevard Ft. Lauderdale, FL Phone:

Road Ranger / TMC Operator Joint Training Module 114 SunGuide TMC SunGuide TMC 2300 West Commercial Boulevard Ft. Lauderdale, FL Phone:

Road Ranger / TMC Operator Joint Training Module 115 Palm Beach Interim Traffic Management System (ITMS) 2200 Centrepark West Drive West Palm Beach, FL

Road Ranger / TMC Operator Joint Training Module 116 CONTRACT OVERVIEW General Requirements Road Ranger Duties & Responsibilities Road Ranger Vehicle Operator Requirements Automatic Vehicle Location System (AVL) Road Ranger Activity Logs

Road Ranger / TMC Operator Joint Training Module 117 OBJECTIVE To increase safety, reduce delays, and provide assistance to motorists

Road Ranger / TMC Operator Joint Training Module 118 General Contract Requirements Road Ranger vehicles shall operate in designated patrol sectors (beats) as determined by FDOT which may vary based on need

Road Ranger / TMC Operator Joint Training Module 119 General Contract Requirements Vehicle operators shall patrol respective beats in continuous loops Each beat shall have specific turnaround locations and may have designated drop off areas

Road Ranger / TMC Operator Joint Training Module 120 BROWARD BEATS

Road Ranger / TMC Operator Joint Training Module 121 BROWARD BEATS

Road Ranger / TMC Operator Joint Training Module 122 PALM BEACH BEATS

Road Ranger / TMC Operator Joint Training Module 123 General Contract Requirements Road Ranger vehicles shall not travel in HOV lanes and shoulders unless: - responding to a specific emergency request - it allows a patrol vehicle to reach the destination faster - at the direction of law enforcement

Road Ranger / TMC Operator Joint Training Module 124 General Contract Requirements Instances in which a Road Ranger vehicle may leave a patrol beat: - At end of shift - For repairs or to replenish supplies (backup vehicle put into service) - To fuel up at nearest facility (not more than two miles from beat)

Road Ranger / TMC Operator Joint Training Module 125 General Contract Requirements Other instances in which a Road Ranger vehicle may leave a patrol beat: –In response to request from law enforcement or TMC –Rest period (15 min. break & 30 min. lunch and dinner – not during peak hrs) –To change operators –To provide services when requested near end of shift (contractor paid for the extended period)

Road Ranger / TMC Operator Joint Training Module 126 General Contract Requirements Most importantly… Road Rangers should never leave the patrol beat without notifying the TMC

Road Ranger / TMC Operator Joint Training Module 127 General Contract Requirements Road Ranger vehicles shall be kept neat, clean and maintained in conformance with Motor Vehicle Code and applicable Florida Statutes

Road Ranger / TMC Operator Joint Training Module 128 General Contract Requirements Inspection of Road Ranger vehicles by FDOT - Road Ranger vehicles shall be subject to spot inspections periodically by FDOT/SIRV Operator - Unsafe, poorly maintained or improperly equipped vehicles shall be removed from service & replaced

Road Ranger / TMC Operator Joint Training Module 129 General Contract Requirements FHP Rotation Tow System - If motorist does not request a specific towing service, the Road Ranger shall allow the motorist to contact FHP to request rotation tow service –Road Ranger shall notify TMC

Road Ranger / TMC Operator Joint Training Module 130 Road Ranger Duties & Responsibilities Patrol Duties Clearing, Clean-up & Communications Assistance and Advice Disabled/Abandoned Vehicles Crashes Assisting Law Enforcement

Road Ranger / TMC Operator Joint Training Module 131 Road Ranger Duties & Responsibilities Moving Disabled Vehicles from Traffic Lanes Transporting People Animals FDOT Comment Cards

Road Ranger / TMC Operator Joint Training Module 132

Road Ranger / TMC Operator Joint Training Module 133 Patrol Duties Continuously patrol beats seeking: - disabled vehicles - stranded motorists - debris on the roadway - spilled loads - crashes - obstructions to traffic - other potential hazards

Road Ranger / TMC Operator Joint Training Module 134 Clearing, Clean-up & Communication Clear lanes of all disabled vehicles, debris, spilled loads, etc. Road Ranger is responsible for removing small non-hazardous debris from roadway and shoulder area and place in areas designated by FDOT

Road Ranger / TMC Operator Joint Training Module 135 Clearing, Clean-up & Communication Call the TMC for all of the following: Motorist assists, abandoned vehicles, debris pickup, lane blocks, crashes, emergencies, law enforcement situations, rotation tow, verified fires, large spills, large debris, damage to infrastructure

Road Ranger / TMC Operator Joint Training Module 136 Assistance and Advice Road Rangers shall provide prompt, courteous assistance to motorists as follows: - Move disabled vehicles from travel lane - Change flat tires - Provide jump starts

Road Ranger / TMC Operator Joint Training Module 137 Assistance and Advice - Provide fuel, water or oil when necessary - Assist motorists with mechanical problems and perform minor repairs where feasible and can be done in less than 15 minutes

Road Ranger / TMC Operator Joint Training Module 138 Assistance and Advice Contractor or Road Ranger shall NOT charge any fees, accept any gratuities, recommend towing service, repair or body shops Violation of this requirement shall constitute grounds for immediate termination of employee and/or cancellation of contract

Road Ranger / TMC Operator Joint Training Module 139 Assistance and Advice Motorists shall be advised prior to providing service that this service is being provided free of charge as a courtesy of FDOT All costs for further service by others, towing or transportation, must be paid by motorist

Road Ranger / TMC Operator Joint Training Module 140 Assistance and Advice If minor repairs are not feasible or don’t solve problem, motorist shall be allowed up to two (2) cell phone calls to make other arrangements

Road Ranger / TMC Operator Joint Training Module 141 Disabled/Abandoned Vehicles Disabled vehicles shall be removed from travel lanes by moving them to the shoulder After clearing disabled vehicle, Road Ranger shall attempt to determine why vehicle is disabled and attempt minor repairs

Road Ranger / TMC Operator Joint Training Module 142 Disabled/Abandoned Vehicles If motorist refuses to allow vehicle to be moved from travel lane Road Ranger shall contact TMC for assistance and remain on-scene until FHP arrives –Motorist should be provided a copy of the “Move It” card If motorist still refuses to move the vehicle Road Ranger shall not move it until directed by FHP

Road Ranger / TMC Operator Joint Training Module 143 Disabled/Abandoned Vehicles When abandoned vehicle is observed, Road Ranger shall contact TMC to advise of vehicle’s location, make, color, body type, license plate number and if it’s impeding traffic Check the inside of the vehicle and report anything suspicious or unusual to the TMC Use grease pen to mark rear window with Road Ranger Truck number and date

Road Ranger / TMC Operator Joint Training Module 144 Disabled/Abandoned Vehicles If abandoned vehicle is impeding traffic or is a safety hazard, Road Ranger shall protect area by setting cones, flares and using arrow board and flashing lights

Road Ranger / TMC Operator Joint Training Module 145 Crashes Road Ranger shall call TMC and remain at scene until appropriate assistance arrives Road Ranger shall protect scene using flares, cones and arrow board/flashing lights and assist in traffic control

Road Ranger / TMC Operator Joint Training Module 146 Assisting Law Enforcement Road Ranger shall assist law enforcement when and as requested

Road Ranger / TMC Operator Joint Training Module 147 Transporting People Road Ranger should make every effort to not leave disabled motorists stranded If assistance can not be obtained, motorist and passengers should be transported to nearest safe haven

Road Ranger / TMC Operator Joint Training Module 148 Transporting People When transporting passengers, Road Ranger shall keep log of names, destination, time and mileage at time of departure and notify TMC Road Ranger shall ensure passengers wear seat belts Road Ranger shall ensure that adult is responsible for installing child seat in Road Ranger vehicle

Road Ranger / TMC Operator Joint Training Module 149 Animals Dead animals shall be removed from roadway and paved shoulders For large animals, notify TMC For injured animals or live stock in roadway notify TMC

Road Ranger / TMC Operator Joint Training Module 150 FDOT Comment Cards Road Rangers shall give FDOT Comment Cards to every motorist receiving assistance

Road Ranger / TMC Operator Joint Training Module 151 Road Ranger Operator Requirements Licensed in accordance with Florida Motor Vehicle Code with Class B License Must be minimum 18 years of age Have safe driving record No criminal record. A criminal history check shall be conducted by FDLE for each Road Ranger Operator

Road Ranger / TMC Operator Joint Training Module 152 Road Ranger Operator Requirements Operators, supervisors and company officials shall be subject to driving record, criminal background check Operators shall be competent in tasks of tow truck operations and provide safe, proper discharge of their responsibilities

Road Ranger / TMC Operator Joint Training Module 153 Road Ranger Operator Requirements Operators shall conduct themselves in a manner that will reflect favorably on FDOT Operators shall wear clean uniforms consisting of white shirts and dark pants Operators shall be well groomed Wear visible name plates and no company patches or logos

Road Ranger / TMC Operator Joint Training Module 154 Road Ranger Operator Requirements Be courteous at all times Inspect assigned vehicle at beginning of each shift Keep all communication equipment on and volume up Remain on assigned beat departing only as described in this contract

Road Ranger / TMC Operator Joint Training Module 155 Road Ranger Operator Requirements Obey all traffic laws Exercise caution and safety at all times Use caution when moving disabled vehicles Do Not accept payment for any type of service rendered

Road Ranger / TMC Operator Joint Training Module 156 Road Ranger Operator Requirements Do Not carry firearms or other weapons either on their person or in Road Ranger vehicle

Road Ranger / TMC Operator Joint Training Module 157 Road Ranger Operator Requirements Use flashing lights and arrow board in conformance with Florida Motor Vehicle Code and only in following circumstances: - when merging or exiting from traffic lanes - to warn traffic when performing services - wear FDOT approved safety vest at all times while outside Road Ranger vehicle

Road Ranger / TMC Operator Joint Training Module 158 Automatic Vehicle Location System FDOT has installed an AVL system on all Road Ranger vehicles Operators and supervisors shall complete training in AVL operations

Road Ranger / TMC Operator Joint Training Module 159 Automatic Vehicle Location System Any tampering, removing, disengaging or otherwise disabling of AVL components shall result in termination of employee and/or contract AVL hardware/software shall remain the property of FDOT FDOT alone reserves the right to access the system’s data and use the information obtained through the AVL system

Road Ranger / TMC Operator Joint Training Module 160 Road Ranger Activity Logs Road Rangers shall maintain Activity Logs approved by FDOT which shall be completed daily and made available to the FDOT Project Manager at all times If not done, employee will be suspended or fined

Road Ranger / TMC Operator Joint Training Module 161 Road Ranger Activity Logs Activity Logs shall reflect: - Date of log entry - Time when operator was advised of a given incident - Time of arrival at incident - Time of departure from incident

Road Ranger / TMC Operator Joint Training Module 162 Road Ranger Activity Logs Nature of each incident such as debris removal, flat tire, water, gas Whether incident was detected by normal patrol activity or by dispatch call Incident location, lanes in which incident was located and direction of travel

Road Ranger / TMC Operator Joint Training Module 163 Road Ranger Activity Logs Vehicle make, model body type and license plate number Road Ranger name, vehicle number and beat Road Ranger vehicle odometer reading at beginning and end of each shift

Road Ranger / TMC Operator Joint Training Module 164 And last but not least… Every event on the activity log must have a confirmation number!

Road Ranger / TMC Operator Joint Training Module 165 TMC Event Entry Form All information received from Road Rangers shall be entered into the telephone log and SMART Event form TMC Operators must request information not received

Road Ranger / TMC Operator Joint Training Module 166 Questions?