1 TRAINING FOR INDEPENDENT TRAVEL AGENTS

2 Notes About the Pulaski Tickets & Tours Training Program Developed for independent travel agents Terms used interchangeably Member for agent, outside agent, independent travel agent, or home-based agent Member number for pin number and agent number Travel vendor for travel supplier Confirmation, reservation, and booking number. Pulaski Tickets & Tours is a full-service travel agency. International Airlines Travel Agent Network (IATAN) Cruise Lines International Association (CLIA) American Society of Travel Agents (ASTA) Association of Retail Travel Agents (ARTA) Vacation.com Member Registered with the States of California, Florida, Washington and Missouri Travel Classes Offered: Introduction Cars and Hotels Tours and Cruises Groups Introduction to Condos Vendor In-house Training Seminars Vendor-Sponsored Webex Presentations

Tickets & Tours Agent Benefits  Book Travel on line for clients and get paid commissions  Access to training at no extra charge  Access to specialized training from Travel Suppliers  Access to Consortiums and preferred travel suppliers  Services of a full service travel agency  Your own personal website  Personalized address for all Independent Agents  Stationary and business cards, printable from our website

4  IATAN/IATA/ARC/CLIA #  This is an agency number, not an individual number.  Informs the travel industry you are a travel agent associated with a legitimate travel agency.  Used to make reservations and get agent discounts.  Enables commissions to be paid.  This number is used only with travel vendors. Do not give this number to anyone else. Do not put it on your business card.  Main Agency Phone Number Some vendors ask for the agency phone number instead of the IATA number  California Seller of Travel CST  We are registered with the State of California to sell travel.  By law, this number must appear on all printed or electronic media distributed to the public.  Florida Seller of Travel - EXEMPT  Exempt due to having a contract with the Airline Reporting Corporation for over three years.  Washington State UBI # UBI #  Iowa Registration TAR 881 Your Member number is used only within the office to track commission and to log in to our agency website. Important Numbers & Industry Affiliations for Pulaski Tickets & Tours

5 Tickets & Tours Directory Main Office 4882 A North Jefferson Street Pulaski, NY (315) Fax Number (315) Main Office Phone Number (877) Toll-Free Number Office Hours Monday-Friday 8:00 AM – 7:00 PM EST Concord Office 2190 Meridian Park Blvd, Suite M Concord, CA (925) Main Voice Number (925) Fax Number Office Hours Monday –Friday 9:00 AM -5:00 PM PST Tampa Office 1200 West shore Blvd Tampa, FL (813) Call for business hours Lyons Office 26 Water Street Lyons, NY (813) Office Hours Monday-Friday 9:00 AM-5:00 PM

6 Our Website  The agent web address is:  After accessing the site, enter your last name and member number in the spaces provided on the left side of the home page. If you have not received your member number, please contact member services for a temporary log in.

7 Once Inside…  News Latest News Press Releases  Your Business Information & Links in regards to running your travel business.  Agent Tools & Training Links to web-ex and agency training calendars. Link to Travel Agent University. Agent Training Aids. Access to various agent booking Sites.  Travel Center Information on Fam Trips, Agent Specials & Discounts Condo Travel Club Link Links to various Vendors & Suppliers. (i.e. Disney, Agent Universe, Carnival, Gate 1…etc).  Account Information Update your personal information Renew Your membership on line.

8 Making Reservations Four Options: Option #1 ITA Requests Tickets & Tours in-house agent to do the research, find rates and book travel. Option # 2 ITA does the research, finds the rates and books travel Option # 3 ITA uses to book personal travelwww.pulaskiticketsandtours.com Option # 4 ITA uses the Instant Travel Site (their personal website) to book public travel for their client.

9 Five Steps for Making a Reservation 1. Call at least 2 vendors. Get a courtesy hold when appropriate. TBA – cruises. 2. Document the telephone call. Write down all details of the quote. Name of reservationist, deposit by, final by, etc. Make sure you include insurance. Vendor or other. 3. Give the client no more than 2 quotes. Get the client to commit. Get a credit card number.

10 4. Call the vendor to make the reservation. Give them our IATAN or CLIA #. Verify all agency information Provide your first and last name and your home contact number. Have the vendor send fax and/or confirmation to both our office and/or your home. Double check all name spellings, gender, travel dates, and details. Verify all information on the fax confirmation is correct. Five Steps for Making a Reservation (cont.) Any errors should be reported to the vendor immediately.

11 Travel Industry Pricing  Retail Rates Commissionable rates Commission is included in the price Prices set by vendors Available to anyone May have sales or specials  Wholesale Rates Also called Net Rates Commission and taxes are not included We “mark up” to add commission  Familiarization Trips (Fam Trips) Vendor sets all policies Expected to promote their product Non-commissionable Only available to agents

12  Travel Agent Rates Based on availability Call the vendor directly or follow vendor procedure Supply agency information Suppliers set policies Ask what ID is needed to qualify Have alternate dates when possible Documents will be sent to the office  Travel Agent Promotions Reward for selling travel Paid to you – Tickets & Tours does not retain any percentage oTravel Agent Etiquette You are a representative of Tickets & Tours When attending seminars & FAM trips please dress appropriately Be professional & courteous Never divulge agent prices to regular travelers Travel Industry Pricing (cont.)

13 Forms of Payment  Check, Cashier's Checks, and Money Orders All checks must be payable to “Pulaski Tickets & Tours” Please remember to allow 14 days for processing.  Credit Cards-preferred You call in the number to the travel vendor Use the “Credit Card Authorization Form” Need card number, expiration date, name on card, CCV2 security number, billing address and phone number As soon as money is paid submit the booking form. This can be completed on-line, faxed, or mailed to the Pulaski office. Verify final payment amount includes the commission.

14 Sample Booking Form Passenger Booking Information Pulaski Tickets & Tours Please fill out completely to expedite processing of your commission. Booking date: ____________ Booking Agent __________________ Member #___________ Full Legal Passenger Name (s): _____________________________________________________________________________ Address: Street or PO Box _________________________________City: __________________ State: _________________ Zip Code: _______________Home Phone: ___________________ Travel Dates: From ____________to______________ Destination:________________________ Supplier: _______________________________ Confirmation #:__________________________ Notes:________________________________________________________________________ _____________________________________________________________________________ Be sure to offer CSA Insurance on you booking!

15 Document Delivery  Documents can be airline tickets, cruise documents, and travel vouchers.  Documents are delivered to the office usually 2-4 weeks before departure. In most cases documents are delivered electronically.  You will be notified when they arrive.  You are responsible to notify Tickets & Tours how they are to be delivered.  It is your responsibility to check documents for accuracy. If a document is incorrect it will need to be returned to the vendor and to be reissued.  We suggest mailing by a traceable method for all non- refundable documents.  Important to keep up to date on Passport and Visa Requirements.

16 Invoices  Are issued by Tickets & Tours once payment has been made and the “Booking Form” has been received from the booking agent.  A summary of the travel purchased and a receipt to the client.  A copy of the agency generated invoice will be forwarded to the booking agent, along with a copy of the supplier invoice (when provided)

17 Commissions  Commissions are issued to the travel agency booking travel through a travel vendor.  Average Commission levels are 10-15% of the travel product value.  Commissions may be earned on tours, cruises, hotels, rental cars and sightseeing.)  Taxes and port charges are not commissionable.  You will earn % of the commission Tickets & Tours receives 30% if an in-house agent books the travel for your clients 50% if the independent travel agent books the travel for their clients 100% for personal travel when booked by the independent agent or in- house agent.  Commissions will be paid after travel has occurred. However, some suppliers pay after the final payment has been made.  Most commissions are received within 4-6 weeks after travel.  Commission checks are typically mailed within 30 days of the end of the month in which they are received.

18 Questions??? Thank you for attending today’s presentation! If you would like to review any of this information, the Webex slides are available under the Agent Training section of our website. If you think of any questions, feel free to ext. 105