Teamwork and Project Management Karl A. Smith University of Minnesota December 2005 Engineers Leadership Institute Minnesota Society for Professional Engineers

2 Teambuilding and Project Management Perspectives Capitalizing on individual differences Leading a team to consensus; the importance of buy-in Expanding a team’s capabilities Perspectives on the role of project manager Key components to project and/or team success Project coordination

... Tomorrow ’ s corporation is a “ collection of projects ”... Everyone needs to learn to work in teams with multiple independent experts--each will be dependent upon all the others voluntarily giving their best....The new lead actor/boss--the Project Manager- -must learn to command and coach; that is, to deal with paradox. From Eight Commandments for Project Managers Tom Peters

4 In the new economy, all work is project work. And you are your projects! Here’s how to make them all go Wow! Tom Peters – The Wow Project (Fast Company, 24, 116)

5 Project A project is a temporary endeavor undertaken to create a unique product, service, or result -- Project Management Body of Knowledge (PMBOK), 2004 A project is a combination of human and nonhuman sources pulled together in a temporary organization to achieve a specified purpose. -- Cleland and Kerzner, 1985

6 What is a project? (Cleland and Kerzner, 1985; Nicholas, 1990) … a combination of human and nonhuman sources pulled together in a temporary organization to achieve a specified purpose. Features –Definable purpose with established goals –Cost, time and performance requirements –Multiple resources across organizational lines –One-time activity –Element of risk –Temporary activity –Process with phases/ project life cycle

7 The Project Management Body of Knowledge is the sum of knowledge within the profession of project management

8 Performance, Cost, and Time Project Targets

Project Success: Quadruple Constraint

Characteristics of ‘Effective’ Project Managers? 1.Formulate your response to the question individually 2.Share your answer with a neighbor 3.Listen carefully to your neighbor's answer 4.Work together to Create a new answer through discussion

What is takes to be a good project manager --Barry Posner (1987) Communications (84% of the respondents listed it) Listening Persuading Organizational skills (75%) Planning Goal-setting Analyzing Team Building Skills (72%) Empathy Motivation Esprit de Corps Leadership Skills (68%) Sets Example Energetic Vision (big picture) Delegates Positive Coping Skills (59%) Flexibility Creativity Patience Persistence Technological Skills (46%) Experience Project Knowledge

Skills necessary for effective project managers -Pinto and Kharbanda (1995): Planning Work breakdown Project scheduling Knowledge of PM software Budgeting and costing Organizing Team building Establishing team structure and reporting assignments Define team policies, rules and protocols Leading Motivation Conflict management Interpersonal skills Appreciation of team members' strengths and weaknesses Reward systems Controlling Project review techniques Meeting skills

13 Project Life Cycle? 1.Wild enthusiasm 2.Disillusionment 3.Total confusion 4.Search for the guilty 5.Punishment of the innocent 6.Praise and honors for the non- participants

The prevailing view of the project life cycle is that projects go through distinct phases, such as: Conceiving and defining the project Planning the project Implementing the plan Completing and evaluating the project Operate and maintain project A typical construction project has the following seven phases (Kerzner, 1998): 1. Planning, data gathering, and procedures 2. Studies and basic engineering 3. Major review 4. Detail engineering 5. Detail engineering/construction overlap 6. Construction 7. Testing and commissioning

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17 The Project 50 – Tom Peters Traditional Create – 10% Sell – 0% Implement – 90% Exit – 0% The Project 50 Create – 30% Sell – 30% Implement – 30% Exit – 10%

Project Manager’s Role Over the Project Life Cycle: Planning Organizing Staffing Directing Controlling See Smith (2004) p

Project Planning Projects typically start with at Statement of Work (SOW) provided by the client. The statement of work is a narrative description of the work required for the project. A Project Charter is often developed. Planning starts with the development of a Work Breakdown Structure (WBS). A WBS is ‘ a deliverable-oriented grouping of project elements which organizes and defines the total scope of a project ’ (PMBOK, 1996). There are typically three to six levels in WBSs -- program, project, task, subtask, etc. Developing a work breakdown structure is important for scoping a project, i.e., determining the specific tasks that have to be completed, choosing appropriate groupings for these activities, and setting precedence and interdependence (what has to follow what and what can be going on at the same time).

Creating a Project Charter 1.Write an Overview of the Project Scope 2.Determine the Team’s Boundaries for Creating the Deliverables 3.Define the Customer’s Criteria for Acceptance 4.Determine the Required Reviews and Approvals 5.Establish Risk Limits 6.Select the Project Leader and Team Members 7.Set Deadlines for Delivery of the Final Deliverables 8.Set Limits on Staffing & Spending 9.Create a List of Required Reports 10.Identify Organizational Constraints & Project Priorities. 11.Assemble a Project Charter Martin, P. & Tate, K Project Management Memory Jogger. GOAL/QPC.

22 charterform.pdf

Office Remodeling Project The following activities must be accomplished to complete an office remodeling project: Activity Estimated Duration (Days) Procure Paint 2 Procure New Carpet 5 Procure New Furniture 7 Remove Old Furniture 1 Remove Old Carpet 1 Scrub Walls 1 Paint Walls 2 Install New Carpet 1 Move in New Furniture 1

Office Remodeling Project - WBS Procure Procure Paint Procure New Carpet Procure New Furniture Prepare Remove Old Furniture Remove Old Carpet Scrub Walls Install Paint Walls Install New Carpet Move in New Furniture

25 Simple Approach for Creating the WBS Gather Project Team Provide Team Members with Pad of Sticky-Notes Team Members Write Down all Tasks They can Think of. Sticky-Notes Placed and Arranged on Wall

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Bus Shelter Construction Example Job Name Duration Resources Predecessor(s) 1 Shelter Slab Shelter Walls Shelter Roof 2 2 2,4 4 Roof Beam Excavation Curb and Gutter Shelter Seat 12 4,6 8 Paint Signwork 12 2,6 Scheduling Problem - CPM

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Bus Shelter Construction Critical Path Method Results ACT NAME DUR RES EARLY LATE FLOAT CUR start CRIT PATH ST FN ST FN TOT FREE 1 Shelter Slab YES 2 Shelter Walls YES 3 Shelter Roof YES 4 Roof Beam YES 5 Excavation YES 6 Curb and Gutter NO 7 Shelter Seat YES 8 Paint YES 9 Signwork NO