© 2012 Cisco and/or its affiliates. All rights reserved. 1 Mark Chandler Senior Vice President, General Counsel and Secretary Leveraging Technology for Efficiency and Productivity

© 2012 Cisco and/or its affiliates. All rights reserved. 2 The Best Job in the World Visionary Leadership Cool toys Smart customers Whole new world

© 2012 Cisco and/or its affiliates. All rights reserved. 3 What Drives Us Our Department and our Framework Contrasting Perspectives Aligning Vision; Strategy; and Execution Three-Pronged Solution

© 2012 Cisco and/or its affiliates. All rights reserved. 4 Ensure transparency and integrity Be change agents Low cost, high quality legal department; leveraging people and technology Partner with our clients Enduring Values

© 2012 Cisco and/or its affiliates. All rights reserved. 5 Non-Mission Critical Activities that, if performed poorly, do not pose a risk Mission Critical Activities that, if performed poorly, pose an immediate risk Context Activities that are necessary but not tied to competitive advantage Core Activities that contribute to competitive advantage Outsource In-task HR cases Smaller litigation Real estate High-stakes litigation Reputation Compliance HR policy Design, build and sell Business development Intellectual property rights Routine transaction processing Self-Service Out-task

© 2012 Cisco and/or its affiliates. All rights reserved. 6 Assumptions for FY12: Cisco Revenue Growth to $45.7B Legal Spend of $193M (COGS and OPEX)

© 2012 Cisco and/or its affiliates. All rights reserved. 7 What Drives Us Our Department and our Framework Contrasting Perspectives Aligning Vision; Strategy; and Execution Three-Pronged Solution

© 2012 Cisco and/or its affiliates. All rights reserved. 8 8

attorneys worldwide 56 additional professionals 7 administrative assistants 17 paralegals 206 primary outside law firms

© 2012 Cisco and/or its affiliates. All rights reserved. 10 Markets Territories Laws Cultures Markets Technologies Finances Policies Customers Languages

© 2012 Cisco and/or its affiliates. All rights reserved. 11 Johannesburg Sameer is the South Africa Cisco Legal Team.

© 2012 Cisco and/or its affiliates. All rights reserved. 12 What Drives Us Our Department and our Framework Contrasting Perspectives Aligning Vision; Strategy; and Execution Three-Pronged Solution

© 2012 Cisco and/or its affiliates. All rights reserved. 13 INSIGHT Fear: Cross the line “How always been done” “If it ain’t broke” More is better Can’t measure Prices go up INFORM- ATION Fear: China Competitor “How can we do better?” “Somewhere a 26-yr old” Better is better Everything measured Prices go down

© 2012 Cisco and/or its affiliates. All rights reserved. 14 Medieval Guilds Not Likely To Survive

© 2012 Cisco and/or its affiliates. All rights reserved. 15 What Drives Us Our Department and our Framework Contrasting Perspectives Aligning Vision; Strategy; and Execution Three-Pronged Solution

© 2012 Cisco and/or its affiliates. All rights reserved. 16 EXECUTION STRATEGY 2-4 Years Months VISION 5+ Years Enable the business with productivity- enhancing tools, processes, and operating models that maximize attorney efficiency, client-side self-service, and responsiveness to sales operations Extend Core v. Context to application layer Build when necessary; favor configuration and deployment Cross-functional data hub Under-promise and over-deliver; keep program commitments Extensible platforms to maximize agility One-to-many knowledge dissemination “Service org to a service org” mindset Evolve core competency from “utility makers” to “internal consultants”

© 2012 Cisco and/or its affiliates. All rights reserved. 17 Market adjacencies Acquisitions Anti-corruption/due diligence Controls Localization New Cisco entities Globalization Complexity Unknowns … STRATEGY 2-4 Years Extensible platforms to maximize agility

© 2012 Cisco and/or its affiliates. All rights reserved. 18

© 2012 Cisco and/or its affiliates. All rights reserved. 19

© 2012 Cisco and/or its affiliates. All rights reserved. 20 What Drives Us Our Department and our Framework Contrasting Perspectives Aligning Vision; Strategy; and Execution Three-Pronged Solution

© 2012 Cisco and/or its affiliates. All rights reserved. 21 Process Culture Tools

© 2012 Cisco and/or its affiliates. All rights reserved. 22 Tools

© 2012 Cisco and/or its affiliates. All rights reserved. 23 Self Service Auto-templates Auto letters VAP Light workflow TelePresence Playbook OnRamp Exchange WebEx Click Accept Documentum Contract Data Store Search Auto-renew Auto-notifications Top-Level Capabilities & Tools

© 2012 Cisco and/or its affiliates. All rights reserved. 24 Blogs and Wikis Social Network Analysis Social Applications Expertise Location Syndication (RSS) Ad Hoc Workflow Network Calendar Group Scheduling Discussion Forums Audio Conferencing Low Definition Video Conferencing Communicate 1st Generation Teamware Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition, Immersive Video Share 2nd Generation3rd Generation

© 2012 Cisco and/or its affiliates. All rights reserved. 25 Calendar Group Scheduling Discussion Forums Audio Conferencing Low Definition Video Conferencing Communicate 1st Generation

© 2012 Cisco and/or its affiliates. All rights reserved. 26 Teamware Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition, Immersive Video Share 2nd Generation

© 2012 Cisco and/or its affiliates. All rights reserved. 27 Teamware Document Management Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition Video Share 2nd Generation

© 2012 Cisco and/or its affiliates. All rights reserved. 28 Blogs and Wikis Social Network Analysis Social Applications Expertise Location Syndication (RSS) Ad Hoc Workflow Network 3rd Generation Legal internal (secure, privileged) Legal to internal client (secure, privileged) Legal to firm (privileged) Legal to peer departments (open)

© 2012 Cisco and/or its affiliates. All rights reserved. 29 Process

© 2012 Cisco and/or its affiliates. All rights reserved. 30

© 2012 Cisco and/or its affiliates. All rights reserved. 31

© 2012 Cisco and/or its affiliates. All rights reserved. 32 Culture

© 2012 Cisco and/or its affiliates. All rights reserved. 33

© 2012 Cisco and/or its affiliates. All rights reserved. 34