InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Building Successful Communities of Practice InfoToday 2002 Kathy Valderrama Jim Lee Cap Gemini Ernst & Young

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Objectives Creating Communities of Practice Sustaining Communities of Practice Success Stories

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Creating Communities Obtain sponsorship Conduct visioning session  Long term perspective Set goals and priorities  Community/business goals  Knowledge management goals (KM Plan, Metrics) Develop value proposition Identify the players ExamplesDeliverablesActivities

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Creating Communities - Deliverables Vision document Knowledge management plan Value proposition List of players in the community ExamplesDeliverablesActivities

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Creating Communities - Examples Vision document – list long term description of the group: where do we see this group in 5 years? Knowledge management plan – list of goals and priorities of the business and community – specific, trackable and measurable Value proposition – how will this community help the business become more successful and increase productivity overall? List of players – Member Directory ExamplesDeliverablesActivities

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Sustaining Communities Conduct periodic review of KM plan  Involve sponsor  Revise and adapt plan as the business changes Give rewards and recognition  Recognize innovation as key to business success Solicit feedback  Surveys, focus groups ExamplesDeliverablesActivities

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Sustaining Communities - Deliverables Revised Knowledge management plan Survey Metrics/scorecards Rewards/recognition – memos, performance review ExamplesDeliverablesActivities

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Sustaining Communities - Examples Thank you message to those who contributed to the community’s knowledgebase Survey mailed to all community members asking for their feedback Quarterly review of knowledge plan with sponsor Identify improvement opportunities using metrics on community usage of knowledge bases ExamplesDeliverablesActivities

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Symptoms of Low Performing Communities Low level of communication and collaboration Low business results Not a team based activity Content is not consistently managed

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Community Success Stories Business Value Achieved  Faster response time to clients  Lessons learned for use throughout the organization  Faster implementation time for projects  Lower costs  Content ready-to-go for re-use by others  Shorter time to market  Improved quality in work and deliverables

InfoToday 2002 – Creating and Sustaining Successful Communities of Practice – May 2002 Questions?