Emotional Intelligence in the workplace This selection of 16 slides is copyright © Mike Eldon ( ), is extracted from his 79-slide presentation on EI to The World Bank, and is shared in the File Sharing Area of

What is Emotional Intelligence? The ability to sense, understand and effectively apply emotions as a source of human energy, information, connection and influence Executive EQ, by Robert Cooper and Ayman Sawaf

What makes me emotionally intelligent? Self-awareness Self-awareness Managing my emotions Managing my emotions Motivating myself Motivating myself Recognising emotions in others Recognising emotions in others Empathy Empathy Managing relationships Managing relationships

Different judgements on emotions Conventional Sign of weakness Sign of weakness No place at work No place at work Avoid emotions Avoid emotions Confuse Confuse Table them Table them Avoid emotional people Avoid emotional people Focus on thoughts only Focus on thoughts only Use non-emotional words Use non-emotional words High Performance Sign of strength Sign of strength Essential at work Essential at work They trigger learning They trigger learning Explain, clarify Explain, clarify Integrate them Integrate them Seek them out Seek them out Listen for emotions too Listen for emotions too Use emotional ones too Use emotional ones too

Different judgements on emotions Conventional Conventional Interfere with good judgement Interfere with good judgement Distract us Distract us Sign of vulnerability Sign of vulnerability Obstruct reasoning Obstruct reasoning A barrier to control A barrier to control Weaken attitudes Weaken attitudes Inhibit objective feedback Inhibit objective feedback Complicate planning Complicate planning Undermine authority Undermine authority High Performance Essential to good judgement Essential to good judgement Motivate us Motivate us Make us real & alive Make us real & alive Enhance reasoning Enhance reasoning Build trust, connection Build trust, connection Activate ethical values Activate ethical values Provide vital feedback Provide vital feedback Spark creativity Spark creativity Generate influence without authority Generate influence without authority

McGregor’s Theory X and Theory Y Theory X: Theory X: –Humans are lazy, untrustworthy and hate work –So they must be controlled and pushed around Theory Y: Theory Y: –Work is as natural as play –If the environment is right, humans will get on with it, be committed, do good things, seek responsibility –Most people are under-utilised

Stephen Covey & his 7 (8) Habits Seek to understand before you seek to be understood; think win-win Seek to understand before you seek to be understood; think win-win Finding your voice: Finding your voice: –The voice of the human spirit, full of hope & intelligence, vision & inspiration, boundless in its potential to serve the common good –A voice of conscience, passion, significance

Covey’s ‘Whole Person’ BodySurvivalTo live MindGrowth & developmentTo learn HeartRelationshipsTo love SpiritMeaning & contributionTo leave a legacy

Peter Senge: 5 th Discipline… and connection In these times of unprecedented global stresses, leaders of all sorts need to achieve deeper levels of clarity and connection (with nature and their higher selves) than traditionally required in order to do business as usual.

Step by step Unconscious competence Conscious competence Conscious incompetence Unconscious incompetence

Attitudes, feelings… …and behaviour Attitudes and feelings influence behaviour Attitudes and feelings influence behaviour But behaviour can also change attitudes and feelings But behaviour can also change attitudes and feelings It is harder to change attitudes and feelings than it is to change behaviour… but not impossible It is harder to change attitudes and feelings than it is to change behaviour… but not impossible

The six selfs Self-awareness Self-awareness Self-assessment Self-assessment Self-management Self-management Self-regulation Self-regulation Self-motivation Self-motivation Self-confidence Self-confidence and so self-actualisation

Are you the boiling frog who’s… gaining weight? gaining weight? losing your sense of humour? losing your sense of humour? not seeing your child grow (up)? not seeing your child grow (up)? taking on your parents’ characteristics? taking on your parents’ characteristics? losing sight of your values? losing sight of your values? Slow adjustments to change become Slow adjustments to change become acceptable, ‘normal’, acceptable, ‘normal’, while the same change made dramatically while the same change made dramatically won’t be tolerated won’t be tolerated

How to be a boiling frog Avoid feedback Avoid feedback Get it from other boiling frogs Get it from other boiling frogs Get it from those who are forgiving, polite, flattering, denying, threatened, indifferent Get it from those who are forgiving, polite, flattering, denying, threatened, indifferent So your self-image gets out of touch – and you don’t admit what’s obvious to others

How not to be Dream about desired (not just predicted likely) futures: Dream about desired (not just predicted likely) futures: –Where have I come from? –Where am I now? –Where am I going? Sit quietly, calmly, serenely, alone Sit quietly, calmly, serenely, alone Talk with family, friends, mentors – and others who are considering life changes Talk with family, friends, mentors – and others who are considering life changes

Parting shot Our future may not be entirely under our control, but most of what we become is within our power to create Boyatzis Developing Emotional Intelligence This selection of 16 slides is copyright © Mike Eldon ( ), from his 79-slide presentation on EI to The World Bank, and is shared in the File Sharing Area of