Integration of Applications By Doug Lambert

Service Area:

SBEC Stats: 26,000 Connected Meters 3,631 Miles of line including 87 miles of transmission AVG meters per mile AVG new accounts annually 125 Employees 4 offices 7 Counties in Southeast Texas

Software Vendor AVL (GPS Truck Tracking)IDA and NEMA output OMS (Outage Management)Milsoft AMR (Automatic Meter Read)Cannon/Hunt IVR (Interactive Voice)Milsoft CIS (Customer Information)NISC GIS (Geographic Info. Sys.) ESRI (NISC and Milsoft) EA (Engineering Analysis)Milsoft Utility Solutions SCADASurvalent 900 MHZ EDACS RadioLCRA

Good Software Application Islands

SBEC Control Center

Too Many Computers and Applications

Advantages No extra clicking of the mouse Results on one screen Faster outage predictions Improved customer service Costs savings –Fewer wasted trips –Trip fees to customer –No Additional Software Charges

Example of Use Customer with multiple meters and in different names –Verify the correct location out of power –Avoid delay in restoration –Avoid sending crews to wrong locations Instead of callbacks –Current SBEC policy –2 am wake-up calls

Cost Savings AMR to OMS 2006 Trip Fees Collected:$ 3, Eliminated Wasted Trips $65, Office Clerical time:$ Field Crew Time Savings:$36, Total: $111, Improved Customer Service: Priceless

How do we talk to the trucks? Laptop with Milsoft Unplugged NetMotion Virtual Gateway Server

IDA AVL in Truck

Antenna on roof

Talk Between Applications AMR and OMS - MultiSpeak Protocol SCADA and OMS – MultiSpeak Protocol AVL and OMS – SQL stored procedure triggers (by Milsoft)

Future Enhanced Mobile Data –Display of more data to Laptop Viewers Trouble Call Tickets Service Orders Location of other vehicles Pinging of meters from the truck –Integration from CIS to OMS with MultiSpeak Protocol