The Service and Support of recordum and related topics Aleksandar Tomic, June 2012

Service Interface Get to your system’s service interface LinSens See all diagnostic data in real-time

Ticket System support.recordum.com Open a new ticket Check ticket status For internal use only DON’T give this to customers

Ticket System Type in your contact details Select the product Please also indicate serial number, software version and remote accessibility as far as known Select a topic an send describe your issue and attach a file if needed notification

Ticket System Check your ticket status by logging in with your and a ticket number Select if you want to see all/open/closed tickets Post replies to our suggestions

Ticket System Staff Control Panel Overview on all tickets

Ticket System Alert to administrator that a new ticket is opened Notifies last respondent when a new post is added

Ticket System Reply form of the ticket system

Ticket System Tickets can be assigned to the person in charge to fix/able to give the best support

Testbench Simulates the environment of the airpointer Base Unit Easily connect a gas analysis module

Testbench Workstation PC airpointer PC AC and DC power connectors Connectors for analysis module Connect board

Testbench Backside connections: Monitor Keyboard Mouse Network interfaces

Testbench Easily connect the airpointer gas analysis module to the test bench Check all electronics of the module

Testbench Same user interface as the airpointer Select the connected analysis module Work in LinSens When finished shut the airpointer PC down (Service Manager) and turn the workstation PC off

Leak Checker Check if airpointer’s analysis module (or any other gas analyzer) is tight Plug the inlet of the module and connect the Leak Checker on the other end If the vacuum of the pump doesn’t stay stable after it is switched off, a leak is present

Tool case Get the right tools to maintain your system ideally with the tool case

Service and Support Thank you for your attention!