THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 1 CHAPTER 3 STRESS, ANGER, AND TIME MANAGEMENT

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western CHAPTER 3 STRESS, ANGER, AND TIME MANAGEMENT LEARNING OBJECTIVES 1. 1.Define the causes of stress Identify stress reducers Identify time wasters Manage time Control stress Manage anger.

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 3 CHAPTER 3 Stress—Its Effects in the Workplace  Healthy stress  Negative stress

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 4 CHAPTER 3 Causes of Negative Stress  Work overload  Dual-career families  Single-parent families  Elderly family members  Economic pressures  Distressing work conditions  Time  Money

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 5 CHAPTER 3 Chronic Stress— Harmful to Your Health  Examples of health problems  Heart attacks  Hypertension  Heightened muscle tension  Elevated blood pressure  Impaired immune functioning  Headaches  Chronic infections

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 6 CHAPTER 3 Chronic Stress— Harmful to Your Health  Examples of emotional disorders  Heightened anxiety  Depression  Anger  Phobias  Personality changes  Mental illness CONTINUED

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 7 CHAPTER 3 Stress Reducers  Balance work and play  Distinguish between achievement and perfection  Recognize your limits  Exercise  Watch your diet  Get enough sleep

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 8 CHAPTER 3 Anger  A growing problem  Road rage  Phone rage  Desk rage  Its positive purpose

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 9 CHAPTER 3 Anger Management  Relax  Use positive self-talk  Walk away  Talk to a friend  Solve the problem  Take breaks  Personalize your cubicle  Get help from a professional

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 10 CHAPTER 3 Time Management  Time defined  Time wasters  Ineffective communication  Inadequate planning  Improper use of  Poor telephone usage  Improper handling of visitors  Disorganization

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 11 CHAPTER 3 Techniques for Managing Time  Set goals  Analyze how you spend your time  Prepare an action plan  Set priorities  Prepare daily to-do lists  Simplify repetitive tasks  Conquer procrastination  Handle paper once

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES © Thomson/South-Western Slide 12 CHAPTER 3 Techniques for Managing Time  Organize your work area  Use time effectively  Use good communication techniques  Practice speed reading  Use electronic time management systems  Set up an exercise program  Get the proper amount of sleep CONTINUED