MISHRM 2014 Annual Conference HR Amplified: Driven to be…

Bust the 4 D’s of Discipline Avoidance: Kirsten E. Ross, MHRLR, SPHR Focus Forward Coaching, LLC Regain Your Power and Transform Your Team

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Tale of the Angry Employee

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Speak Your Mind, Even if Your Voice Shakes. –Maggie Kuhn, social activist,

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Correction Conversation Seeks to tweak the performance of an employee Catalyst to Change Can be part of –discipline, –Performance Improvement –Performance Management –Or Ad Hoc

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Poll - Do you have employees who require a correction conversation right now?

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Instead Start with a Clear Mission & Vision and Align Your Team to Create a Culture that Connects with Your Customer

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Common Excuses– Which do you use? They Might Get Angry They Have Personal Issues I Don’t Know How to Start Nothing Changes They Might Quit I Don’t Have Time They’re My ______ ( Aunt, Neighbor, Cousin, Best Friend’s Sister )

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM All Boils Down to…… Fear And Guilt

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM That Immobilize You

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Consequences Lost Productivity Resentments Overwhelm Burnout Increased Liability Sabotage Decreased Customer Service

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM 5 Goals of a Correction Conversation Maintain Control Define Success State Your Desire for Their Success Lay out a Plan Be Heard

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Correction Conversation Prepare Set the Stage Bust the 4 D’s Let Go

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Prepare Know Exactly What you Need to Communicate Write or Type it Out Find Your Spot Adjust Your Mindset – Bring a Reminder Have Necessary Reinforcements

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM The ABC’s of Addressing Your People Problems A djust Your Mindset & Get in A ction B ust the 4 D’s Of Discipline Avoidance C onsistency

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Get in A ction Get Specific Make a Plan – Employee Action Plan Follow Through

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Employee Action Plan Able & Willing Issue KSA or Attitude Action

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM A djust Your Mindset

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Set the Stage State the Purpose of the Meeting Review the Agenda Set the Boundaries Let the Person Know When They Will Have the Opportunity to Speak Read it if you Need to

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM B ust the 4 D’s of Discipline Avoidance Deflection Defensiveness Denial De-Friending

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Deflection

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Defensiveness

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Denial

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM De-Friending

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM C onsistency Spell Out Desired Behavior & Outcomes Define Consequences Hold it All Tight Apply to All

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Let Go The Rest is Up to Them

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM The Big Question….. What will you do differently starting now?

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Poll - Are you ready to take action NOW?

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM DefeatTheDrama.com Podcast or Free Leadership Tips Defeat the Drama at Work

MISHRM P.O. Box Troy, Michigan (844) 4-MISHRM Surefire Strategies to Motivate Your Team without Losing Your Mind DefeatTheDrama.com/FreeWebinar Free Webinar