Company Profile and Debt Recovery Process

Contents 3. Company History 4. Mission Statement 5. Collection Process 6. Legal & Support Services 7. Commission Rates 8. Testimonials 9. Contact Information

Company History Company History Commercial Debt Recovery Solutions (CDRS) commenced business in 1998 and operate from the debt recovery department at Carew Counsel Solicitors. The company is now one of the market leaders in the field of debt management solutions. Our national network of debt managers offer solutions for debt recovery at all levels and we specialise in the areas of: Trade & Services Medical / Surgical Sport and Fitness Corporate/Commercial Education Public Sector – councils, schools and libraries Our collection strategy is strongly based on effective telephone collections. Our network of agents and in-house law firm Carew Counsel supports this strategy in the event that field calls or litigious action is recommended.   Our success is the result of maintaining high ethical standards, providing personal attention to our client’s needs, investing extensively in computer technology and ensuring commitment from our team of dedicated and skilled personnel.

Mission Statement Mission Statement Our mission is to deliver efficient and effective debt recovery solutions to businesses of all shapes and sizes. At Commercial Debt Recovery we have a simple mantra: No commission is charged unless we collect your debt. No joining fees No hidden charges No minimum fee charged No minimum debt sum

Our Methodology & Approach to Debt Management Collection Process At CDRS we understand that each debt recovery situation is unique and in that regard we develop a customised recovery program to recoup your money. Our collection team aims to improve your businesses cash flow using a number of specially designed techniques. We employ friendly, non invasive techniques with your debtors with the ultimate goal of recovering your money at the least cost possible. We use a combination of potent legal demand letters, telephone action and where necessary skip tracing, field calls and legal action. The purpose of our operation is to work toward a prompt resolution and to recover the full amount that is owed to your business. Our debt collectors are expert negotiators and will endeavour to avoid the cost of litigation whilst focusing on improving your cash flow.

Legal & Support Services Carew Counsel Solicitors who act as in–house Solicitors for Commercial Debt Recovery Solutions offer fixed price legal solutions to both the need for litigation and enforcement of judgments obtained out of Victorian Courts. Similarly, Carew Counsel has a high level of expertise in collection of Judgment Debts by way of enforcement procedures such as Bankruptcy, Garnishee of Wages or Sheriff’s Warrants of Execution.

Commission Rates Debt Amount Commission Rate 0 - $500 20% $501 - $2500 At Commercial Debt Recovery Services we work on the philosophy that no commission is charged unless we collect your debt. Our commission rates are the most competitive in the debt recovery business. We have no subscription fees or hidden costs and we only charge a fee when we recover your money! Debt Amount Commission Rate 0 - $500 20% $501 - $2500 17.5% $2501 + 15%

Testimonials "“Before using CDRS we would practically write off a debt after 90 days. Since using CDRS our delinquent accounts have reduced dramatically and the high collection rates are outstanding. I would highly recommend CDRS to any business having problems with outstanding debtors.” “We have been using Commercial Debt Recovery Solutions since March 1999 and in the first two months of handing them our accounts, they had more success extracting money from bad payers than the previous two collection agencies we had been dealing with” “Having been a long-time client of Commercial Deb Recovery, I have no hesitation in recommending them for the purposes of debt recovery. The recovery rate is high and my contact with the personnel of CDRS has always been met with courteous professionalism.”

Contact Information Website: www.debtrecovery.com.au E-Mail: debtrecovery.melb@debtrecovery.com.au CDRS Melbourne Office: GPO Box 2953 Melbourne, VIC 3000 Phone: (03) 9670 4109 Fax: (03) 9670 2226 CDRS Sydney Office: GPO Box 1004 (12 Railway Rd) Meadowbank, NSW 2114 Phone: (02) 9808 6242 Fax: (02) 9808 6232 Carew Counsel Solicitors: Level 7, 555 Lonsdale Street Phone: (03) 9670 5711 Fax: (03) 9670 2226