©2015 EarthLink. All rights reserved. Managed Network

2 Retailer Challenges "Eight out of 10 dollars spent on IT is 'dead money' because it goes to just keeping the lights on.“-Daryl Plummer, Gartner 80%

3 Imagine if You Could Shift Your Resources

4 ©2015 EarthLink. All rights reserved. Get the dedicated people, processes and tools to manage your network end-to-end. Keep your network running at peak performance so your customers are happy and employees productive. Lower your Network Management burden EarthLink provided networks Third party networks

5 ©2015 EarthLink. All rights reserved. Add Skilled Resources: Focus your internal staff on key business initiatives. With an experienced and dedicated Network Engineer and Service Delivery Manager to support your network, you can eliminate the costs of running your own network operations center. Achieve Faster Resolution: We proactively monitor your network and take immediate action to resolve all your network and on-premises equipment issues. Guarantee Results: Our SLAs are the best in the industry, and are backed by financial commitments if we fail to deliver. Gain Visibility: The myLink portal gives you network visibility. Why EarthLink Managed Network?

6 ©2015 EarthLink. All rights reserved. SilverGoldPlatinum UP / Down Monitoring Proactive Hard Down ticketing NBD CPE replacement SNMP Reporting (Internet Only) Silver +Gold + Enhanced SNMP Reporting CPE Configuration Backup Proactive Performance Alarming Enhanced Performance Reporting Management Proactive Monitoring & Fault detection & Remediation Assigned Network Engineer Dedicated Service Manager Quarterly Service Reviews Managed Network Service Levels EarthLink Provided Network

7 ©2015 EarthLink. All rights reserved. BasicStandard Proactive device monitoring Device remediation Customer supplied Hardware support plan Response case tracking and reporting Performance reporting upon request Basic + Device maintenance Circuit remediation with network provider CPE configuration backup Proactive performance alarming & remediation 4 hours engineering service per month Service reviews as requested Managed Network Service Levels Third Party Network

8 ©2015 EarthLink. All rights reserved. Network SLA for Silver, Gold, Platinum Silver / Gold Managed Network SLA Platinum Managed Network SLA End-to-end network availability = % Jitter <1ms Latency <45ms Ping CPE for up/down every 5 minutes 3 consecutive failures results in auto-ticket generation and customer notification Mean time to restore ADSL Circuits 18 Hours T-1 or Greater 4 Hours Up to 15% credit of 1 month MRR per site Alarm acknowledgement / customer notification all alarms Minor 45 Minutes Major 30 Minutes Critical 15 Minutes Mean time to restore ADSL Circuits 18 Hours T-1 or Greater 4 Hours Up to 25% credit of 1 month service MRR per site SLAs – EarthLink Provided Network

9 ©2015 EarthLink. All rights reserved. Basic & Standard Managed Network SLA Service Availability = % SLAs – Third Party Networks Monthly Uptime PercentageService Credit % to 100%No Service Credit 99% to %Up to 10% MRC 98% to %Up to 25% MRC 97% to %Up to 50% MRC Less than %Up to 100%

10 ©2015 EarthLink. All rights reserved. Visibility with myLink Real-time metrics Network dashboards Utilization Availability

11 ©2015 EarthLink. All rights reserved. Fast Food Restaurant Chain 25 Locations on MPLS network Centralized and small operations staff Supporting critical POS and WiFi applications Limited visibility into network performance Needed to respond faster to network issues Complaints form employees and customers on application availability Implemented Platinum Level Managed Network service Removed burden from operations team, refocused on strategic projects Improved network uptime and application performance Network status dashboard always on Fewer network issues, and those issues corrected faster Significantly less employee & customer complaints How a Business Benefits

12 ©2015 EarthLink. All rights reserved. Let’s discuss further how your business can benefit from a Managed Network Service tailored to meet your needs. Helping You Achieve Key Benefits Network reliability & Guarantees Skilled Resources Reduce Costs Refocus staff