©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL 1

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL #AvayaATF Synthetic Network Monitoring for Application Quality of Experience Mike Fitzgerald Director, Product Management Avaya

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Collaborations Solutions Focus 3 WLAN 8100 SR 4134 VSP 9000 ERS 8000 VSP 7000 Network Manage ment ERS 4000 VoIP Desk Sets Avaya Desktop Video Display ERS 5000 AG 2330 ERS 3500 VPN Clients ERS 2500 Customer Care Sets Third party clients Collabor ation Pods Intelligent Edge Dynamic Data Center Unified Branch Secure Mobile Collaboration

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Avaya Networking 4 IP Office Configuration - Single Command to Configure the Switch for IP Office Plug n Play and Auto-Provision of Switch Ports for Avaya IP Phones Policy Based BYOD & Guest Access Collaboration POD – Fully Integrated UC, Networking and Storage Solution Application QoE: SLA Monitoring - Latency, Jitter and Loss Monitoring Agents in Switches and IP Phones VPFM - Integrated Fault and Performance Monitoring for Voice, Video and Applications High Touch Technical Support for Partners Best in Class Stacking – Improves Voice, Video and Application Performance Identity Engines Policy Based Access Control for BYOD Single Sign On for Avaya Clients Fabric Connect Edge Networking Ease of Provisioning Ease of Support Best In-Class User Experience Integrated commerce systems for UC/CC and networking Integrated channel marketing programs for UC/CC and networking Lower total cost of ownership for Avaya UC/CC and networking Ease of Commerce

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Network Monitoring for QoE Post-session statistics Harvested from end devices Harvested from centralized servers Historical information to predict future issues Network probes Geographically deployed Overlayed on operational networks Intelligent edge devices and endpoints Proactive measurement of network quality Proactive alarming and reporting of quality degradation Embedded throughout network for holistic coverage Integrated with network, rather than attached to network 5

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL SLA Mon Architecture—Agent Agents embedded in devices (phones, gateways, data products and soon bridges and other media application layer elements) 96x0 (since R3.1 SP4) 96x1 SIP (since R6.0.2 for v1 and R6.2 for v2) 96x1 H323 (since R6.0.2 for v1 and planned for R6.3) G430 and G450 (currently in SV) VSP9K and 56xx (currently in development) Bridges, signaling elements and soft clients projected 6

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL SLA Mon Architecture—Server Server controlling the agents that are registered on it Agent will only register with a server if it can authenticate the server The registration process is used to exchange a private key used by the agent to decrypt and authenticate server commands The registration process is launched from the server by sending an agent discovery packet Server interaction with the agents is through encrypted and authenticated UDP based proprietary protocol Server maintains historical data Server interaction with the user is entirely through HTML5 7

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Intelligent Edge Real-time Monitoring 8 DC Core Campus Core Wiring Closet WAN IP Office SLAMon Agent Demarcation Point

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Real-time Application Monitoring End-to-end QoE management of the IP network Proactive testing of end-to-end communications paths SLA Mon Perform tests and verifications when and where they matter at all layers in the topology Integrates diagnostics capabilities into end devices and network hardware- no probes Differentiators End to end session media topologies Tracing DiffServ source to destination Analyzing DiffServ (loss, delay, jitter) to compare network performance across multiple DSCP values Real-time packet capture of exchanged DHCP, LLDP and (soon) media signaling packets 9 End-to-End Management Enterprise LAN Unified Management Enterprise WAN End to End Latency/ Jitter

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Proactive QoE Monitoring Overall Network Performance Shows network locations on world map Displays individual site performance as well as the relational performance among sites Tests the connections for jitter, delay and loss for audio, data and video Proactively find service-impacting conditions that can be resolved to improve the network performance 10

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Getting to the Root of the Problem Pinpoint WHY You’re Having Network Issues Quality of Experience Matrix displays end points and connection details Green cells indicate that traffic is going from the source to destination correctly Red cells indicate all traffic going into the site is incorrect Provides performance factors including delay, jitter, packet loss, remarking, etc. Displays audio, video, and data queues and associations 11

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Performance Map 12

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Enabling Issue Resolution Solve and Prevent Chronic Issues Service Level Agreement (SLA) Monitoring provides network quality statistics SLA Mon tracks all of the packets and identifies where the problem occurs with packet transformation Runs end-to-end tests and measures results Traces through network identify performance factors such as remarking Session maps performs end-to-end call trace showing end points and gateways 13

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Enabling Issue Resolution 14

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL DSCP Tracing Unique ability to trace the IP header DSCP values from source to destination Pin points devices that change the DSCP marking and how Describes the relationship between the DSCP trace and the end-to-end performance obtained for packets of different markings Server keeps long term historical data about paths, DSCP traces and performance 15

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL End-to-End Performance Summary Simple Real Time Matrix representing end-to-end summary for all aspects of performance 16

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL End Device File System Browsing Simple HTML5 interface to navigate the device file system Extract files on the fly V2 agent capability 17

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Device Remote Control Remote control of device Access to craft and other menus Inject keyboard and touch screen events Capture events injected by user V2 Agent capability 18

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Packet Capture Perform packet capture on the fly (no hub and no port mirroring necessary) Extract boot time DHCP and LLDP packets Control capture to include or exclude media payloads V2 Agent capability 19

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL SLA Mon: Ease of Support Use Cases 20 Scenario: Apex Company’s most strategic customer is hosting an event where there will be a significant increase in voice and video traffic. With Avaya SLAMon… Real-time traffic is simulated to proactively measure performance Potential issues and their root cause is easily identified Changes are implemented prior to the event Proactive performance monitoring addresses issues before they arise

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL OIS: Giving You the Information You Need 21 Easy to access information Web-based solution User sites and information Easy to navigate site pages Network alarms Drill down reporting/capability Instant network oversight Single glance view Unified, real time dashboard Zoomable map with customized information

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Avaya OIS- Proactive Monitoring 22

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL OIS: Network Control and Monitoring 23

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL OIS: Reducing Downtime 24 Full visibility into issue resolution Incident detail Time to resolution Filter by incident type Incidents by initiated Stop issues before they start Incident status Trending summaries and historical reporting Closed incident detail

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL OIS: Product Lifecycle Control 25 Keep your systems up to date Firmware/software installed Sorted by solution element Sorted by site location Filter within location Full insight into product status Site product inventory Critical patches available Firmware/software version End of Sale status Extended Support status Quickly find what you’re looking for: 25

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL SLA Mon Evolution for Networking SLA Mon OIS Advanced SLA Mon Agents phase 1 ERS 3500 (R5.0.2) ERS 4000 (R5.6.2) VSP 9000 (R3.3.3) ERS 8000 (R7.2.1) SLA Mon Agents phase 2 ERS support via OIS Advanced and Server VPFM and Tools integration 26

©2013 Avaya Inc. All rights reservedFebruary 26-28, 2013 | Orlando, FL Thank you! #AvayaATF