Council in the Cloud Justin Thomas, ICT Manager Noosa Shire Council

Hype Cycle

Noosa Shire Council $966 million in infrastructure assets managed 56,000+ shire population 353 Council FTE $108 million budget $22.7 million capital programme

Timeline March 2008Amalgamation March 2013De-amalgamation referendum (81% Yes vote) April 29 th Transfer Manager starts June 21 st Project teams established November 9 th Councillors elected January 1 st Noosa Council starts

Noosa Solution

Cloud Applications Security Databases Operating Systems Virtualisation Servers Storage Networking Data Centres Applications Security Databases Operating Systems Virtualisation Servers Storage Networking Data Centres Applications Security Databases Operating Systems Virtualisation Servers Storage Networking Data Centres IaaSSaaSPaaS Outsourced

Application Managed Services (AMS) benefits Turns apps into SaaS Bugs fixed quicker, get LD updates. Software kept current. Ownership of issues, no buck passing. Consulting works better, projects faster. Pay for what you want to consume. More expert due to multiple customers. Innovation and better configuration.

AMS hours consumed Go live

Impact on internal ICT

The role of Noosa IT Building organisational capabilities is our priority. Overall architecture and strategy. Personal end-user support. Prioritising user requests to vendors. Vendor relationship management.

Using your concerns.

Contracts TechnologyOne contract: Fixed completion date and agreed PID Location of data specified. Performance contract linked to SLA. Fixed inconsistencies with GITC Framework. Can copy backups elsewhere. Transition out services.

Contracts TechnologyOne Transition Out: For 120 days after 30 days notice. Freeze all non-critical changes. Provide data. Assist with licence reassignments. Answer questions. Destroy our data on our request.

Service level agreement links Example 1: Termination rights on: Five critical or high incidents in one month. Service availability drops below 99% for three months in a row. Service availability drops below 90% in one month.

Service level agreement links Example 2: Termination rights on: 99.8% availability target (24x7) not meeting target for: -Consecutive three months. -Four months in any 12 month period.

Is it any good?

Overall satisfaction with IT Completely Dissatisfied Satisfied Completely Satisfied

Is it cheaper?

Compared to what? or

Internal hidden costs

IT, GIS and Records spend QTC KPMG Estimate Noosa Actual Capex$5.22 million$2.09 million Opex first year $3.85 million$4.01 million (includes $89k postage/courier and $150k for IT operational projects) 4.2% of revenue (3.7% without GIS/records salaries) KPMG Estimate vs Actual/Budget

Could have done different ASAE 3402 – Assurance Reports on Controls at a Service Organisation. Unstructured data solution needed a lot more change management. More time to assess communications links and balance risks.

Conclusion Off-premise can work. Check your assumptions. Consider a bigger scope than IaaS. Focus on the outcome not the definitions. Your concerns are valuable - use them and move forward.

Thank you