QAD On Demand Operational Delivery Kory D. Johnson QAD Explore 2012

2 How we do it today Typical solution timeline Current customer experiences Where we are going Things you should consider Open discussion Goals QAD On Demand Operational Delivery

users 184 customer locations 84 customers Min 10 users, (no max) 3 data centers 24x7 resourcing System Statistics QAD On Demand Operational Delivery

QAD Global On Demand Services QAD On Demand Operational Delivery Service Management Infrastructure Management Systems Management Customization Management EDI Management Functional Management 4

5 Standard with On Demand -Client Delivery Manager Single point of contact Dedicated client manager Structured governance model Strategy planning Resource alignment Service level control reporting & review meetings Budget reviews Service Management QAD On Demand Operational Delivery

6 Optional with On Demand - Priced by level of effort requested - Highly customizable Super user capabilities Functional application support Application training Change management ownership Master data management Business process outsourcing Functional Management QAD On Demand Operational Delivery

7 Optional with On Demand - Priced based on initial creation time Customization management Creation of new customizations Support for existing customizations Documentation creation Change control & management Integration creation Customization Management QAD On Demand Operational Delivery

8 Optional with On Demand - Priced by number of changes per year EDI eCommerce transformation map management Transformation map changes New trading partner implementation Proactive follow up with trading partners Production site rollout Trading partner change control EDI Management QAD On Demand Operational Delivery

9 Standard with On Demand Progress / MS SQL database administration Systems and application monitoring Performance tuning Installations and upgrades of QAD EA Security control Qualified environment control Systems Management QAD On Demand Operational Delivery

10 Standard with On Demand Physical server management Network management Storage management Operating system support and scripting Infrastructure Management QAD On Demand Operational Delivery

11 Severity LevelResponse Time Resolution Time Compliance % Severity 0 Production system is down 30 minutes8 hours90% Severity 1 Critical problem with no work around 2 hours2 business days 90% Severity 2 Software or production problem with a work around 4 business hours 5 business days 80% Severity 3 Minor problem, basic usage or functionality question 8 business hours 15 business days 80% Service Level Agreement (SLA) QAD On Demand Operational Delivery

12 SLA Guarantee % QAD On Demand Operational Delivery

13 QXtend is the #1 choice Other options -FTP, Samba, ODBC Read only -Customer “comes and gets”, On Demand does not “push” Custom bid Interfaces and 3 rd party QAD On Demand Operational Delivery

On Premise On Demand 14 Transitioning to On Demand QAD On Demand Operational Delivery Move single or multiple instances from On Premise to On Demand

How Does It Work? Databases Languages Interfaces 3 rd Party Apps Modules Customizations Q-Scan Implementation Conversion Assessment Proposal Plan Costs Timescales Resources Present Report Test Environment Database Conversion Implement Test Interfaces Customizations Modules Localizations CRP Customer Validation.NET UI End User Training Production Environment Database Conversion Implement Production Implementation Options Time dependent upon size/complexity – Average 2-3 months Fixed Scope & Fee QAD On Demand Operational Delivery 15

16 What is it? -Replication of customer environment in 2 nd data center -Only for production Enhanced Disaster Recovery QAD On Demand Operational Delivery Data Center 1 Data Center 2

17 Virtela Network Offerings QAD On Demand Operational Delivery Virtela Enterprise Services Cloud Virtela Enterprise Services Cloud Local Cloud Centers - LCCs Ethernet Managed Basic IP VPN Customer Provided Internet Access Virtela Managed Hardware Internet Customer Location QAD On Demand Center QAD On Demand Center IP VPN Tunnel Virtela Enterprise Services Cloud Virtela Enterprise Services Cloud Local Cloud Centers - LCCs Ethernet Basic IP VPN Customer Provided Internet Access Internet Customer Location QAD On Demand Center QAD On Demand Center IP VPN Tunnel Virtela Enterprise Services Cloud Virtela Enterprise Services Cloud Local Cloud Centers - LCCs Ethernet Private CPIA IP VPN Customer Provided Internet Access Internet Customer Location QAD On Demand Center QAD On Demand Center IP VPN Tunnel

18 Virtela Network Offerings QAD On Demand Operational Delivery Customer SizeNetwork CharacteristicNo of Users per Location Network Offering SmallDefault offering, public Internet based 0-30Basic IP VPN SmallManaged default offering, public Internet based 0-30Managed Basic IP VPN Small to Medium Optimized Internet based 10-50Enhanced IP VPN LargeDedicated and private (MPLS) 50->Dedicated Connectivity Small Office Home Office Remote Access VPN0-5Single Client VPN

19 Basic IP VPN Managed Basic IP VPN Enhanced IP VPN Dedicated Circuits Outage Notification XXXX Resolution Time XXX UptimeX LatencyX Packet LossX JitterX Service Level Agreements QAD On Demand Operational Delivery

20 On demand company “Build product for On Demand, then deploy On Premise if needed” Organization focused on “On Demand” Enhancements: -5 tier monitoring -Customer portal -Form based solution -Robust version control for customizations Customer satisfaction = 110% Where Are We Going? QAD On Demand Operational Delivery

21 Network connectivity Project start time Integrations Printing Expectation – control over the environment Partnering mentality Things to Consider QAD On Demand Operational Delivery

22 How we do it today Typical solution timeline Current customer experiences Where we are going Things you should consider What Did We Cover? QAD On Demand Operational Delivery

23 Attend Leveraging Your QAD Investment with Carol Cvitkovich Wednesday 2:45 Other On Demand Presentations QAD On Demand Operational Delivery

24 Kory Johnson Questions QAD Explore

25 © QAD Inc 2012 QAD On Demand Operational Delivery