Improving PRM Management Requestability from able2fly
The PRM Jigsaw Multiple source information – PAL, CAL, Non Pre-booked Multiple flights – Various airlines, scheduled/divert Changes – CAT changes, flight times Resource planning – Agents, Ambi-lift, Reporting – Daily/Weekly/Monthly, by Airline/CAT/SLA
Automatic input from PAL/CAL Agents update live progress Allocate jobs to agents Monitor live progress, alerts, re-allocate Automatic reporting Requestability - Simple Output Input Agents Live management
Automated processes free managers and supervisors Agents have live data of jobs pending & update progress via smart phones Allows you to concentrate on the passenger Requestability – Everyone wins
Requestability - Reporting Automatic reporting daily/weekly/monthly PRM NumbersJanFebMarApr Pre-booked Non Pre-booked No Show CAT Changes6347 Diverts1.5 2 TOTALS
Which way do you go next Requestability from able2fly Improving PRM Management