NICE TO MEET YOU Putting Your Best YOU forward when you’re talking…. Dennis Chippa 1

GOALS  Get the best interview you can  Give some tips on speaking, both one on one, and in groups  Tips for public speaking 2

WHO THE HECK AM I, AND WHAT THE HECK DO I KNOW?? Award winning Award winning Anchor Reporter Anchor Reporter Red Cross First Aid And RespectED Instructor United Way Trainer  United Way Trainer 3 Special Olympics Coach Developed North Bay’s Warming Center, First in Northern Ontario AIDS EDUCATOR 100 presentations a year WHAT DO THESE HAVE IN COMMON BESIDES M BESIDES ME

 ALL OF THEM INVOLVED EFFECTIVE COMMUNICATION  If you don’t make it clear what you want, they can not help you with what you want. 4

WHO COMMUNICATES??  WE ALL DO Whether it’s talking to friends on the computer, yelling at family members, calling your doctor, WE making presentations, writing reports, WE ALL COMMUNICATE ALL COMMUNICATE thousands of times a day. 5

How do we do it??  EFFECTIVE COMMUNICATION gets your message across, with a response that is EFFECTIVE FOR YOU  Effective communication gets your message to the people you want to get to. (employers, politicians, medical people) 6

Why don’t we communicate better?? 7

Talking in Public More and more often, you find yourself talking in public  Presentations  Work  Media  Speeches  Job Interviews  EVERYTHING How you handle it can go a long way in enhancing your image  Style  Voice  Eyes  Ears 8

HOW WE COMMUNICATE  EYES  EARS  HANDS  BODY MOVEMENT  VOICE (TONE AND NATURE)  WORDS 9 SOMETIMES WE DO NOT NEED OR EVEN USE WORDS TO GET A MESSAGE ACROSS

TIPS FOR TALKING  PREPARE-Anticipate, respond  Be AWARE of technology  LISTEN-feel the room  BREATHE (take a minute to “digest” what was said) 10

MORE PRESENTING POINTERS  LOWER AND SLOWER  FEET ON THE GROUND  SCAN THE ROOM, EYE CONTACT WITHOUT EYE CONTACT  KNOW YOUR STUFF  GIVE YOUR BRAIN SOMETHING ELSE TO DO  HAVE FUN!!!!!!! 11

SO YOU HAVE AN INTERVIEW  Prepare for it  Dress for it  Own it  Use the communication stuff to get it done!!! 12

THE WORDS WE USE  Sometimes, we use words that have two meanings, a good and a bad  Many descriptor words can be used wrong, causing communication problems, especially when it’s not face to face 13

COMMUNICATION-WORDS TRY AND AVOID NEGATIVE PHRASES “You Must” “You Have To” “You Can’t” “I Need” “I Have To” “You’re supposed to help me” NEGATIVE “Is there a way you can help me better prepare for this?” POSITIVE 14

NEVER COMPARE NEGATIVELY “You are not as good as the previous employer’ ‘You are a way better interviewer than the guy from the radio station’ -it belittles the person you talk with, and you don’t know who talks to whom in the business or media or political world 15

Instead, try ‘I feel really comfortable here” or ‘Your interview was really good’, you asked some really good questions” Compliment without insulting someone else. 16

FEATHER AND TINY STICK “I appreciate how hard you’ve worked on this, but I’m still not getting it. Could we try another approach?” OR “Thank you so much for the work you’ve done, but I was hoping we could get a couple more things done” 17

AFFIRMATION PHRASES “I KNOW you’re busy, but could you take a few more minutes on this problem with me?” “This is likely something we’ve talked about before, but I’m still having trouble with it. Could we take another minute to finish it off.” Could we take another minute to finish it off.” “I can imagine how many interviews you have had to do for this, and I appreciate the time you took with me..” 18

WALK A MILE IN THEIR SHOES  You do not know how their day has been  You do not know what their life is like  You do not know what their job is (you think you do, but you don’t) or want their job in many cases  You do not know how to do their job 19

WHEN YOU ARE PRESENTING  They do not care what you look like, unless you have something wrong with you  They DO NOT want you to fail  They DO NOT care how nervous you are, or how much YOU HATE THIS (never never never never use that)  Change the phraseology “This is not what I normally do, but I think it’s important information” 20

AND FINALLYYYYYYY... REMEMBER 21

You can please some of the people some of the time… But you can’t please all of the people all of the time.