DVLA Developments

Driver and Vehicle Licensing Agency Delivered in the last year Extended Post Office licensing services Indefinite SORN Abolition of the insurance check Date to end of month licensing HGV Levy Removal of the address from Tachocards Changes to vision and epilepsy View Driver Record John Hewson | Vehicles Service Manager

Strategic Transform Legacy Rampdown Transition to Transform Committed Change: Direct Debit / Abolish Tax Disc / NIEVS / Vehicle Management / Personalised Registration / View Driver Record / Drug Driving /LCSE/ Fees/ Counterpart / EVL P1/IEP P2 (Vehicles and RESPER) / Payments/ Cards/IPW User Experience / Customer Insight / User Journey Mapping Service Design / EVL P2 Digital Services Platform Future IT Services OP Model New Services: PACT Exit and Transition: Commercial / TUPE / Legacy Systems Service Provision / Op Model Technical Maintenance: Decommissioning : PSN / Telecoms / Shared Services / Service Improvements / IT Security

Driver and Vehicle Licensing Agency Jul 14Dec 14Aug14Sep 14Oct 14 Nov 14 Jan15 to Mar 15 Northern Ireland Integration View Driver Record Abolish Tax Disc Automatic Refunds Direct Debit (Set Up) Acquisition Bulk Driver Enq RESPER- Change of Keeper Private to Private- V5 on Demand IEP VM IEP VM/PR Vehicle Enquiries Direct Debit (Renewal) Retention Disposal to Trade VM PR IEP Abolish Counterpart* * Abolition Counterpart - DVLA will not stop printing or sending a counterpart until all aspects of Shared Driver Record and associated transactional changes have been delivered. Delivery timeline John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Northern Ireland – Jul - Dec 2014 Specific agenda Item later John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Vehicle Management – Aug 14 onwards Online channel to notify change of keeper, disposal or change of details Available to: Individuals Dealers acting on behalf of customers Fleet and bulk customers Immediate confirmation of receipt First release (MVP) disposal to trade John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Vehicle Management – Aug 14 onwards Customer insight Prototype taken around 25 dealers with high level of positive responses. Dealers believe it will allow them to offer a better service to the customer. John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing AgencyJohn Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Abolition of the Tax Disc – 1st October 2014 No legal requirement to display a disc from 1 st October 2014 No tax disc issued via any channel No trade licence issued (plates remain) Licence period not transferable between keepers Automatic refund on event (eg. disposal or SORN) New keeper must licence vehicle before use – no legal grace period EVL to accept licensing at change of keeper John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Abolition of the Tax Disc – 1st October 2014 Try our new improved online vehicle enquiry service: Or search ‘vehicle enquiry’ on GOV.UK John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Direct Debit – October 2014 DD offered monthly, yearly or six monthly 5% DD surcharge for monthly or 6 monthly DDs (current 10% surcharge remains) Automatic renewal following payment schedule Automatic ceasing of DD on event and refund to bank account of any overpayment Available during Oct 14 for those with a 1st Nov Date of Liability Not available on first registration or HGVs subject to the Levy John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Direct Debit – October 2014 Customer Insight 67% of people interested in paying by DD 91% want auto renewal Highest interest in £50-£99 tax band John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency PR online – Oct 14 onwards PR transactions offered online – immediate completion Available to: PR dealers Motor Dealers acting on behalf of customers Individuals First Delivery – Retain a mark Processes simplified – take off and put on Single £80 fee for ‘take-off’ and no other fees Online management of marks - Removal of paper certificates Transfer of rights and no nominees Available along with change of keeper and licensing D1 GPR John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing AgencyJohn Hewson | Vehicles Service Manager Share Driver Record – Dec 14 Online access to drivers records for those with authority Users in mind: Employers Hire car companies Courts / enforcement bodies Enabling abolition of the counterpart Gathering user requirements beginning now

Driver and Vehicle Licensing Agency View Vehicle Record – Late 14 Bulk view of vehicle records Aimed at: Bulk vehicle keepers Fleet companies Joined up with online vehicle management, PR and licensing Linked to DVSA testing data Gathering user requirements beginning now John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency Jul 14Dec 14Aug14Sep 14Oct 14 Nov 14 Jan15 to Mar 15 Northern Ireland Integration View Driver Record Abolish Tax Disc Automatic Refunds Direct Debit (Set Up) Acquisition Bulk Driver Enq RESPER- Change of Keeper Private to Private- V5 on Demand IEP VM IEP VM/PR Vehicle Enquiries Direct Debit (Renewal) Retention Disposal to Trade VM PR IEP Abolish Counterpart* * Abolition Counterpart - DVLA will not stop printing or sending a counterpart until all aspects of Shared Driver Record and associated transactional changes have been delivered. Delivery timeline John Hewson | Vehicles Service Manager

Driver and Vehicle Licensing Agency