Dealer Product Services AutoConnect Play OFFENSE AutoConnect

Dealer Product Services AutoConnect Play OFFENSE The Pep Rally Additional means of reaching customers Multi-channel strategy Cost-effective Timely Customizable Fills gaps –At the dealership –Within DPS communications

Dealer Product Services AutoConnect Play OFFENSE Mind the Gap Dealer –Appointment no-shows –Slow service traffic –Sales down Dealer Product Services –Communications with a very short time- frame –Special Greetings

Dealer Product Services AutoConnect Play OFFENSE How it works Data extraction –Standard downloading –Dealer Client Service (DCS) Campaign recipient analysis Queued and delivered –Calls made between 10am and 3pm (local) –

Dealer Product Services AutoConnect Play OFFENSE Featured Automated Telephony and Communications New Purchase Thank You Service Department Introduction Service Appointment Reminder Missed Appointment Reminder Service Thank You Inactive Customer Follow-up Birthday Greeting Service Promotion Sales Promotion General Announcements

Dealer Product Services AutoConnect Play OFFENSE Telephony Options Live Voice –Dealer personnel or professional –General / no variable information Automated Voice –Synthesized –Inserts database variables

Dealer Product Services AutoConnect Play OFFENSE Sample Calls AutoConnect Telephony Demo

Dealer Product Services AutoConnect Play OFFENSE Options Dealer Logo Hyperlinks –Dealer website –Appointment scheduling –Others Offers

Dealer Product Services AutoConnect Play OFFENSE Sample s

Dealer Product Services AutoConnect Play OFFENSE Welcome from the Hometown Motors Service Team Dear (Customer), I’m writing today to let you know that the entire service team at (Dealer) is dedicated to providing extraordinary service. Whether bringing your vehicle in for its regular maintenance or other service needs, our factory-trained service professionals use only original (OEM) parts and the latest diagnostic equipment and methods. As our way of introducing ourselves, we’d like for you to take advantage of the offers below. We’ll be sending you reminders when service on your vehicle is due because ensuring your vehicle is operating at its peak is our number one goal. I look forward to seeing you during your first visit to (Dealer)’s service department. Until then, should your vehicle need anything, please do not hesitate to call us at (Phone). Sincerely, Joe HometownHometown Motors Service Manager123 Main Street (123) Anywhere, USA 12345

Dealer Product Services AutoConnect Play OFFENSE Appointment Reminder From Hometown Motors Dear (Customer), We wanted to remind you that you have a service appointment scheduled with our dealership on (Date) at (Time). If you are unavailable to make your appointment please call our service department at (Dealer Tel). Thank you and we look forward to your visit. Sincerely, Joe HometownHometown Motors Service Manager123 Main Street (123) Anywhere, USA 12345

Dealer Product Services AutoConnect Play OFFENSE eAppend Ensures that dealership maximizes contacts Recurring eAppend Reverse eAppend for missing phone numbers

Dealer Product Services AutoConnect Play OFFENSE Reporting Full suite of reports –Call Log – Log –Effectiveness –Monthly Executive Summary Delivered by to selected recipients –Working on adding to reporting site

Dealer Product Services AutoConnect Play OFFENSE Sample Reports

Dealer Product Services AutoConnect Play OFFENSE

Dealer Product Services AutoConnect Play OFFENSE

Dealer Product Services AutoConnect Play OFFENSE

Dealer Product Services AutoConnect Play OFFENSE

Dealer Product Services AutoConnect Play OFFENSE Setting-up AutoConnect Enrollment form –Available online through Corp site (Monday) Voice Messages –Sample scripts –Local (847) number –Can playback and re-record, if necessary –Each message must be recorded separately Enhancing system to accommodate recording multiple messages –Sample messages –Logos –Appointment page (Dealer’s or DPS’)

Dealer Product Services AutoConnect Play OFFENSE Positioning AutoConnect

Dealer Product Services AutoConnect Play OFFENSE Pricing Set-up Fee: $ Monthly Subscription: $999.00

Dealer Product Services AutoConnect Play OFFENSE Sales Materials Sell sheet Sample scripts Demo website

Dealer Product Services AutoConnect Play OFFENSE Presenting to Prospects

Dealer Product Services AutoConnect Play OFFENSE AutoConnect Spiff $ bonus to BDM with most AutoConnect sales –Must have at least 3 sales to be eligible –All paperwork must be completed and submitted by last day to be counted Contract Enrollment Forms Runs between October 15 th & December 31 st