PowerPoint Presentation by Charlie Cook The University of West Alabama CHAPTER 2 Student Version © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Leadership and Teamwork Essentials

1.Define leadership, list the qualities of an inspiring leader, and describe what it means to develop your people. 2.Identify and discuss basic leadership theories and models and describe the servant leadership philosophy. 3.Describe the characteristics of groups and list the six stages of group development. 4.Discuss the characteristics of teams, identify strategies for leading effective teams, and discuss methods for supervising a virtual team. 5.Explain the empowerment process and describe some of the benefits. 6.Explain delegation and describe the benefits, barriers, and steps to effective delegation. 1.Define leadership, list the qualities of an inspiring leader, and describe what it means to develop your people. 2.Identify and discuss basic leadership theories and models and describe the servant leadership philosophy. 3.Describe the characteristics of groups and list the six stages of group development. 4.Discuss the characteristics of teams, identify strategies for leading effective teams, and discuss methods for supervising a virtual team. 5.Explain the empowerment process and describe some of the benefits. 6.Explain delegation and describe the benefits, barriers, and steps to effective delegation. Learning Objectives © 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–2

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–3 Leadership What is Leadership?What is Leadership?  The process of inspiring, influencing, directing, and guiding others to participate in a common effort. When Do You Become a Leader?When Do You Become a Leader?  When people follow you willingly  When you develop more leaders

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–4 Leadership Theories and Models Authoritarian Leader Laissez-faire Leader Behavioral Styles Theory Democratic Leader

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–5 1.Which behavioral leadership style would be best for this situation? Explain your answer. 2.After the crisis is resolved, the regional manager asks that you create an emergency plan for your store that specifically addresses how to respond during a power outage. Which behavioral leadership style will you use in preparing this plan? Explain why. You must always be sure to choose a behavioral leadership style that is appropriate for the situation. For example, imagine that you are the supervisor of a grocery store. The power goes out and there are no generators. There are close to a hundred customers in the store and the cash registers are not working.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–6 Situational Theories and Models Situational LeadershipSituational Leadership  The concept that successful leadership occurs when the leader’s style matches the situation.  No single all-purpose leadership style is universally successful.  Managers must adapt their leadership style to a given situation or change the situational elements. Approaches to Situational LeadershipApproaches to Situational Leadership  Ken Blanchard and Paul Hersey’s model  Fred E. Fiedler’s contingency theory  Path-goal theory

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–7 1.Select a situation from your work or an extracurricular group you are involved with. Choose a situation that will ultimately lead to change, such as a new sales campaign, a fundraiser, or a recruitment drive. Describe the situation. 2.Which situational leadership style do you think would be most effective in the scenario you described above? Explain why. 3.What variables did you consider when selecting a leadership style?

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–8 Toward Servant Leadership The servant leader is an ethical person who puts others—not her/himself—in the foreground. The servant leader…  …is not driven by power or ambition  …articulates a strong vision  …inspires trust  …knows how to listen  …is a master of positive feedback  …relies on foresight  …believes that change begins within

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–9 What Is the Ideal Leadership Style? Choosing an appropriate leadership style depends on many variables:Choosing an appropriate leadership style depends on many variables:  Your own personal style  The level of readiness of your followers  The organization  The situation itself

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–10 Groups GroupGroup  Two or more people who share a common identity and purpose. Formal GroupFormal Group  Is a collection of people created, recognized, and authorized by the organization to do something productive.  Teams, committees, and work groups  Has one member who is assigned formal leadership responsibility for ensuring the group carries out its designated responsibility.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–11 Teams and Teamwork SynergySynergy  The idea that the whole is greater than the sum of its parts.  Ultimate goal is synergistic teams whose members collaborate to achieve better results. Cross-functional TeamCross-functional Team  A task group staffed with a mix of assigned specialists who are focused on a common objective.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–12 As a supervisor, you must build trust with your employees and coworkers. Consider and discuss five specific action items that you can do in the next week to help build trusting relationships with your team

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–13 Developing Effective Teams Building Trusting Relationships Establishing Ground Rules Valuing the Diversity of Personal and Individual Differences Leveraging Individual Strengths of Group Members Developing Common Ground and Establishing Clear Communications Team Development Issues

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–14 Team up with your classmates to brainstorm about ground rules you can establish for your project team or for the entire class. Try to come up with at least five rules upon which everyone agrees

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–15 Empowering Your Team EmpowermentEmpowerment  Occurs when employees are adequately trained, provided with all relevant information and the best possible tools, fully involved in key decisions, and fairly rewarded for results.  Is training employees so they understand the organization’s values, policies, procedures, and their role in achieving the desired outcomes.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–16 1.Why do you think L.L. Bean has empowered its employees to make independent decisions that ultimately have financial consequences? 2.What steps do you think L.L. Bean took in the process of empowering its employees and also setting them up for success?

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–17 Effective Delegation DelegationDelegation  The process of assigning duties and responsibilities to another individual and giving him/her the necessary decision-making authority to be successful in the completion of assigned tasks. What Is the Difference Between Empowerment and Delegation?What Is the Difference Between Empowerment and Delegation?  Empowerment is broadly focused.  Delegation involves sharing direct authority and responsibility for specific work with employees.

© 2010 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.2–18 TERMS TO UNDERSTAND achievement-oriented leadership style authoritarian leader behavioral leadership styles Blanchard and Hersey’s situational leadership model cross-functional team delegation democratic leader directive leadership style empowerment Fiedler’s contingency theory formal group group jargon laissez-faire leader leadership participative leadership style path-goal theory servant leader situational leadership supportive leadership style synergy trust virtual team