HP & Cisco Unified Communications & Collaboration Solutions Hello and welcome to our session on Unified Communications……….. Markus Hahnel, HP Services CAT, Boeblingen, April 2008

Agenda What challenges does Unified Communications address? HP Services Unified Communications Offerings The HP Advantage Examples & Customer Successes 15 April 2017

What challenges does Unified Communications address?

Customer Challenges Unified Communications can help! How can I….. Reduce my mobile phone charges? Reduce business travel expenses? Reduce the number of communications devices needed? Simplify management and operations overheads? Categorised in three groups Cost Reduction Revenue Generation General Productivity Shorten product development cycles? Shorten time to market? Be more responsive to customers? Shorten overall business decision cycle times? Help my people be more productive? Make sure we are using up-to-date information? 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Unified Communications: What is it all about? Fixed communications Shorten decision cycle time People Mobile Communications Voice Integrate and simplify Improve customer responsiveness Improve collaborative working Data Reduce Capex and Opex Video Eliminate location dependence Its all about streamlining information and knowledge flows within and between companies/organisations Integration of different type of communications into current business processes incorporating different technologies UC is not only about technology It addresses the Communication needs of People, Business Processes and utilises appropriate Technology Supporting the different needs of different type of workers Fixed desk, home office based, field based, etc. Generating a serious of benefits under the headings of: Cost optimisation Revenue Generation Overall productivity Technology Process Eliminate device dependence Access to voice, data, and video services regardless of time, location or device Call center agents Fixed desk Knowledge worker Commuter Road warrior 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Enterprise Communications Challenge The Knowledge Worker’s Pain Knowledge Worker are affected every day with: Too many disjointed devices Office phone Cell phone Instant messaging Email Voice mail Complex user interfaces Limitation of availability of application and presence information High Mail load: leads to inefficiency and delays Increasing demands for real-time communication W Higher degrees of mobile working practices can lead to inefficiencies and longer process cycles This takes the example of a ‘Road Warrior’ but would be equally applicable to other mobile employees. 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

One size does NOT fit all! Example of a Mobile Worker Categorization By doing a “Mobile Worker Categorization” you can provide the right tool set to each employee depending on working patterns The goal is to only provide ONE dedicated phone and computer per employee Be aware of that all computers can handle voice and that almost all phones can handle data Laptops already have built-in Wireless LAN capabilities PC cards for GPRS/3G is available for users that need “mobile” data connectivity GPRS/3G capabilities will soon be built-in to most laptops Voice Data 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Typical Communications Starting Point Multiple channels, fragmented access Video Cost Rigid Mobile Telephony Multiple infrastructures Fixed Telephony Enterprise communications today: Most enterprises rely on a number of different channels and applications for communicating internally and externally: telephony (fixed, mobile), e-mail, fax, video conferencing, instant messaging, SMS, collaboration systems, CRM, etc., etc. Some companies prefer telephony as their main Communication channel whereas others may use e-mail and instant messaging as their most important Communication channels. The choice of Communication channels depends on company culture, the specific industry sector, country and many other things. Each channel has it’s own characteristic and relies on specific systems and architectures. Furthermore, companies today inherit or build multiple communications infrastructures. The main problem for enterprises today is that they have to maintain most existing Communication channels to guarantee efficient running of their business. However, this is a difficult and expensive task as most Communication channels are rigid, stand-alone solutions and little integration exists between them. IT Systems: E-mail, IM, Document Mgmt, Conferencing, CRM, etc. Lack of control Limited manageability 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Unified Communications The goal…. Integrated Enterprise Communication& Collaboration System for Voice, Video & Data One common infrastructure Higher degree of variable costs Comprehensive cost control More flexibility Full control and manageability Standardized hardware and software The vision – unified communications: Fully integrated enterprise Communicationssystem based on a common standardized platform, enhancing functionality for end-users and improving systems management and security. End-users can use their device (and network) of choice for any type of Communicationsand messaging, only limited by devices capabilities (e.g. no camera = no video conferencing). A common interface to the system will facilitate how employees work and make it much more intuitive compared to previous systems. Lower fixed costs due to fewer individual (proprietary) system platforms and consolidated networks. Higher degree of variable costs because of new and more flexible communications traffic billing schemes. Improved systems flexibility both technically and financially will make the system more adaptable to business or organizational changes. Furthermore upgrades and extensions will be easier and more manageable with the use of standardized software and hardware platforms. Common infrastructure Simplified and consolidated networks Any client 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

HP Unified Communications Offerings

Unified Communications HP perspective Seamless and secure integration of voice, e-mail, fax, video, IM, rich presence, conferencing and collaboration via converged systems. Responding to customer needs for communications over an IP network—enabling people to connect and collaborate independent of medium, location, and device. Application Integration Unification Presence, policy, access, routing and relationships HP categorizes UC solutions into broad groups as shown on this slide Voice Messaging Presence Conferencing Collaboration Networks and computing Mobility/Wireless Servers/Storage/Software Management 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

HP UC: Product Mapping Illustrating key components based on Cisco & Microsoft platforms Network & Systems Management HP SW (Openview), SCOM, SCCM, CiscoWorks Security Services Collaboration/Portal Active Directory Microsoft Office SharePoint Server 2007 Microsoft Groove Server 2007 Communications Server 2007 Microsoft Office E-Mail The purpose of this diagram is to illustrate how products from the different vendors can be positioned in the different layers of the HP UC model. It does not say that a specific product must be used – rather it shows how they can be used. Its main role is to act as a reference summarising a somewhat complex product landscape HP‘s skill is in understanding how to simplify and integrate all of this technology and link it to relevant business processes and to the needs of individual end users. Microsoft Exchange Server 2007 Microsoft Office Communications Server 2007 Instant Messaging Directory Services Presence Cisco Unified Presence Server Microsoft Office Communications Server 2007 Conferencing Cisco Meeting Place Telephony Cisco Unified Communications Manager Microsoft Exchange Server 2007 UM Cisco Unity for Microsoft Exchange Cisco Unified Presence Server Desktop Clients Mobile Clients Phone Clients LDAP Server Cisco UPC Microsoft Office, Ipaq, SmartPhones Communicator Mobile Cisco IP -phones Microsoft Office Microsoft Office Communicator Core IP Network Cisco Networking Products (Router, Switches) 15 April 2017

Unified Communications Offering Solution portfolio (services and products) designed to help enterprises realise the vision and benefits of deploying Unified Communications Solutions Full Menu: suite of Communications services & products HP Hardware and Software: Robust portfolio of server storage, PC’s, phones, PDA’s & software Partnerships: HP technology with Leading Applications and Network Vendors Planning Services: Discovery, Assessment, Proof-of-concepts, architectures, decision tools, bill-of-materials, roll-out strategy Deployment Services: Design, project management, procurement, installation, turn-up & testing Support Services: A full suite of product lifecycle support services and end-user service desk Outsourced Services: Management and hosting of messaging, collaboration and mobile infrastructure & devices We need to verify the bullet on ‘hosting‘ 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Unified Communications Solution Portfolio Unified Communications Solutions Assessment, Strategy and Architecture Services Migration to IP Solutions IP Telephony PBX Replacement Network Upgrades Messaging Solutions Unified Messaging Presence Exchange Integration Collaboration Solutions Collaboration & Mobility /FMC Video Conferencing Rich Presence Integrated Business Solutions Application Integration Business Applications “Digital Hospital” S This is part of the UC journey – Customers can enter at any point: Assessment, Strategy and Architecture Services, Migration to IP Solutions, Messaging Solutions or Collaboration Solutions HP can guide a customer through this journey EXAMPLES OF SERVICES Assessment, Strategy and Architecture Services: UC Consulting and Assessment Integration services Network Security services Migration to IP Solutions Cisco IPT (IP Telephony) Cisco IPCC (IP Contact Center) Cisco Network Upgrades Messaging Solutions Microsoft Exchange 2007 services Collaboration Solutions Microsoft OCS 2007 services Microsoft SharePoint 2007 services Microsoft Portals Solutions Integrated Business Solutions HP’s Digital Hospital HP’s Digital Library HP’s Bank branch of the future (being developed) – current status?? Support Services HP has capabilities to provide services across all solutions and the ability to integrate them together 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

HP Services for the complete Unified Communications Lifecycle Unified Communications strategy – Business Alignement UC Business technology Roadmap Solution architecture & solutions Design Design Strategize Assessment: -ROI indication -Business & UC Models -Video collaboration Analyze Unified Communications Solutions W Covers the full lifecycle of UC projects From Business and Technology Assessment and Strategy To Complete Communications and Messaging Technology implementation Composed from different services allowing to start pacing client maturity and priority. Delivered in close collaboration with customer business and technology management Pilot Evolve Identify Proof of Concept. Verify design and integration Manage Identify -Line of Business -UC Solutions Management of messaging, collaboration & infrastructure/devices Roll out Support Roll-out according to strategy and roadmap Verify Solution & operational support Business, Design and performance measure 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

The HP Advantage

Why HP for Unified Communications Implementing Unified Communications can be a complex “journey”. HP’s approach is to simplify and integrate. HP has: Established consulting methodologies for assessments Differentiated technology portfolio Strategic alliance agreements with leading UC Vendors: Cisco, Microsoft Made significant investments in UC capabilities: skilled workforce, demo centers, industry specific solutions 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Unified Communications Partner strategy Strategic Partner Cisco PBX Networking Microsoft S Deep capabilities and strong relationships with Cisco and Microsoft, two of the leading UC platforms, and industry-leading regional and local UC vendors Cisco HP and Cisco provide vision, leadership, experience and a complete portfolio of solutions tailored to unique needs of enterprises and emerging businesses HP’s leadership in services, networks, servers, storage and desktops, and Cisco's leadership in Unified Communications and intelligent networking infrastructure delivers unique value Microsoft HP and Microsoft have engaged in a go-to-market initiative, HP & Microsoft Solutions for the People-Ready Business HP provides Unified Communications and Collaboration solutions that allow customers to capitalize on next-generation technology being developed by Microsoft Additionally, HP has strong partnerships with UC vendors and telecom providers such as Avaya, Alcatel-Lucent, Ericsson, Nortel, and Siemens HP-Unified CommunicationsCollaboration SI role Computing Storage & Software Consulting Assessments Collaboration Tools Messaging & Device Management Support & Training February 2007 – HP Restricted Deployment Integration 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Key Partner Relationships Cisco HP is… Cisco’s FIRST Global Certified Partner One of two Cisco Global Gold Partners Gold certified in 38 countries HPS holds Cisco Partner certifications in 52 countries HP has… Global support offerings for Cisco 6,000 Cisco certifications and specializations Joint solution development Microsoft HP is… Recognized as Prime Integrator for Exchange Server 2007 and Office Communications Server 2007 The leading integrator of Microsoft technologies—worldwide A market leader in virtually all Microsoft installed-base categories HP has… 29,000+ Microsoft specialists Microsoft solutions focused practice Joint solution development S + W 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

The UC Journey is different for everyone Tailored to the unique requirements of individual clients Solution elements Company A Company B 1 2 3 4 5 6 7 8 9 10 11 8 3 Mobile telephony - IP telephony - Enterprise applications - IP network upgrade - WLAN networking - Portal - E-mail upgrade - Unified Messaging - Collaboration (audio/video) - Presence/Instant Messaging - Management - 7 W From UC vision to implementation: Most companies will agree with the overall vision for UC but challenged when it comes to actually realizing the vision into working solutions. HP therefore recommends dividing the UC implementation into smaller steps and assists in identifying the best route towards effective unified communications. Many companies will not need to implement all the solution elements at once but can start with those identified as high priority and then add additional solution elements as and when required. Each company will take a different route towards unified communications depending on their existing setup, needs, requirements and general ambitions. This illustration shows how two different companies achieve Unified Communications by implementing solution elements over a certain amount of time. Each sub element is like a piece in the overall puzzle and closely linked into an common management, security and HW/SW platform. Further design principles build on the HP Adaptive Enterprise concept: Simplicity, standardization, integration and modularity. A minimum number of key solution elements will take a company closer to achieving more efficient and unified enterprise communications. 2 9 Using common infrastructure, management, security and standardized HW/ SW platforms 4 1 5 Phased approach 6 Time 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Customer Successes

Huber+Suhner Manufacturing Objectives Approach Results The HUBER+SUHNER Group are a leading global supplier of components and systems for electrical and optical connectivity for telecommunications, industrial applications and transportation. With about 400M€ annual revenue and 2690 employees HUBER+SUHNER is a high-tech company present in 60 countries around the globe . Objectives Approach Results Decrease operation costs and Communications inefficiencies that resulted from locally managed telephone systems in different locations IP Telephony Unified Messaging Conferencing Fix Mobile Convergence HP’s global implementation services Design + System Integration Support Better global project team alignment, through more efficient internal communication Global dial plan, single conferencing solution with document sharing functionalities, single office number, presence indicator, resulting in an environment with increased quality and productivity Cost optimization based on reduction of internal calls via public telephony, single voice box solution, single office number, one global conferencing solution S Manufacturing Customer!! Electrical and optical connectivity for telecom 2690 employees WW presence Reasons for HP UC Decrease Costs Improve Efficiency 15 April 2017

“We rely on our global IT infrastructure to support our centrally managed business processes, such as innovation, generating orders and order fulfilment. The Unified Communications solutions from HP, being deployed across three continents, will help us to further streamline operations and improve our ability to adapt quickly to changing business needs.  The strategic alliance, the global presence, the technological leadership and the compelling offering were the decisive factors to team up with HP .” S This was phase I of the Huber+Suhner project: This consisted of Cisco work HP is currently working on Phase II for Huber+Suhner which includes Microsoft – and the integration of Cisco and Microsoft Head of Global Information systems HUBER+SUHNER 23 15 April, 2017 15 April 2017

St. Olavs Hospital Healthcare Objectives Approach Results Use Information and Communications Technology (ICT) to unlock the benefits of modern healthcare Communications for the benefit of the residents of Central Norway Provide a basis for continuous organizational and clinical development over the next decade Develop new 1,000 bed hospital implementing the latest ICT and telephony solutions Design, develop and install Internet Protocol Communications (IPC) Solution Employ Campus MPLS LAN Switching Develop, design and deploy Unified Communications and Wireless mobility Provide solution design, systems integration, risk and test management, project management, training and support services Supply patient terminals, telephones, servers, and PCs IT improvements A single converged IP network for voice, data and video providing seamless hospital-wide communication New patient terminals, portable data solutions and telephony units Business benefits Doctors and nurses get constant access to patient information No matter where they are, fixed and wireless Communications keeps everyone in contact Swift access to test results and medical imaging Reduced risk of lost records or mistaken information A better standard of healthcare Happier patients 15 April 2017

Summary Application Integration Unification Presence, policy, access, routing and relationships Voice Messaging Collaboration Networks and computing Mobility/Wireless Servers/Storage/Software Management Conferencing Presence Unified Communications is not a point solution, it is a journey for the enterprise Many of the components needed are typically already in place Identify your starting point, and create a roadmap for the future Focus on tangible business results rather than technology Appreciate that different users have different needs, but make sure you have commonality on things like security, management etc Focus on ease-of-use and end-user behavior changes as these will be major success factors HP offers the entire portfolio, from business consulting and products all the way to support and management of the complete platform W Consistent with the HP adaptive enterprise vision, an HP Unified Communicationssolution enables a company to align its voice-and-data networks with ever-evolving opportunities and technologies. Consolidating voice-and-data networks is an adaptive architecture based on HP’s four design principles: simplicity, standardization, integration and modularity. These attributes increase the speed, ease and range of control that a company has over its communications services, improving business agility. Unified Communicationsis not a point solution, it is a journey for the enterprise. HP help customers to define their vision and strategy. The majority of the components needed are typically already in place – but not used optimally Identify your starting point, and create a roadmap for the future Focus on tangible business results rather than technology Appreciate that different users have different needs, but make sure you have commonality on things like security, management etc Focus on ease-of-use and end-user behavior changes as these will be major success factors HP has unique insight and experience of what it takes to build an Adaptive Enterprise HP offers the entire portfolio, from business consulting and products all the way to support and management of the complete platform 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.

Unified CommunicationsJourney - Call to Action How can HP help you with your UC journey? Solution Elements HP has the Resources and Experience Workshops for Assessments & Strategy Architecture & Designs Roll-out & Implementation Microsoft/PBX Integration Security & Management Support Services Mobile telephony - IP telephony - Enterprise applications - IP network upgrade - WLAN networking - Web Portal - E-mail upgrade - Unified Messaging - Collaboration (audio/video) - Presence/IM - Management - Start Unified CommunicationsJourney - Time 15 April 2017 Copyright © 2007 HP corporate presentation. All rights reserved.