Hospitality Professional Certification FOR YOU

American Hotel & Lodging Educational Institute Founded in 1953 Non-profit organization World’s largest developer of training and development solutions for the hospitality industry 45 member board of trustees Over 100 products in a variety of training media (online, video, print, distance learning)

American Hotel & Lodging Association (AH&LA) Based in Washington DC World’s largest hotel industry association Representing 1.8 million Hotel rooms with over 15,000 member properties Celebrating its centenary year EI is the non-profit educational and training arm of the association

All Training Should Lead To…

Professional Certification What is Professional Certification? Distinction of Excellence The Standard for the Industry Acknowledgement of skills and competencies required to succeed in your position

Professional Certification Why should you certify? Validation of position Motivator Recognition Builder of pride and self-esteem

Professional Certification Over 20 Certifications Executive Level Department Heads Managers Supervisors Line

Levels of Professional Certificaiton

Application Qualification Proctored Examination (paper-based or online) Proctored Examination (paper-based or online) Certificate & Pin Certification Process

Industry Leaders Using EI Certifications Those who highly support Professional Certification Choice Hotels Best Western International Hyatt Hotels InterContinental Hotels Group Marriott Wyndham Worldwide Ritz Carlton

Executive Level General Manager, Owner/ Operator and Corporate Executives Qualified experience Comprehensive study materials and exam

Certified Hotel Administrator (CHA) CHA Exam Preparation Booklet Resource materials (CD) Additional Resources Online Review Session Online Assessment Tool

Executive Level Certified Hotel Administrator (CHA) CHA Exam Preparation Booklet Resource materials (CD) Additional Resource – Online Review Sessions – Online Assessment Tool

Online Assessment Tool Exam Questions

Online Assessment Tool Feedback

Performance Report Online Assessment Tool

Department Head Level Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping Qualified Experience Comprehensive study materials and exam

Managers Departmental Executives for Revenue Manager, Sales Professional Qualified Experience Comprehensive study material and exam

Supervisors Supervisors for all hotel departments Qualified Experience Supervisory Skill Builders training

Supervisor Supervisory Skill Builders Study material for the for CHS. Topics include: You as a Supervisor Leadership Time Management Effective Communication Improving Employee Performance Handling Problems & Conflict Conducting Training & Orientation Staffing & Scheduling Separate fee applies.

Hospitality Skills Certification Certification designations for Guest Services, Housekeeping, and Food and Beverage Current employment in the hospitality industry

Hospitality Skills Certification Train, Retain, Assess, Certify (TRAC) Study resource for the line designations, includes: Trainers Guide Employee Reference Guide Certification Separate fee applies

Security Certifications CLSD Certified Lodging Security Director CLSD Certified Lodging Security Director CLSS Certified Lodging Security Supervisor CLSS Certified Lodging Security Supervisor

Certified Lodging Security Director (CLSD) Updated review materials and exam to include information from: Department of Homeland Security (DHS) USA PATRIOT Act Occupational Safety and Health Administration (OSHA) Centers for Disease Control and Prevention (CDC)

Certified Lodging Security Director (CLSD) Who should apply? Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues. Tourism Police Officer who provides tourism oriented security.

Certified Lodging Security Director (CLSD) Fee includes: Exam Preparation Booklet Resource Materials CD Exam Certificate and Lapel Pin upon successful completion of the exam – Exam consists of 150 multiple-choice questions that must be answered within a three hour time period. – Exam passing score: 75% – Recertification: every 5 years

Certified Lodging Security Supervisor (CLSS) Who should apply? A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews

Certified Lodging Security Supervisor (CLSS) Fee includes: Study material Exam Certificate and Lapel Pin upon successful completion of the exam – Exam consists of 125 multiple-choice questions that must be answered within a two hour time period. – Exam passing score: 70% – Recertification: none

Trainer Certifications CHT Certified Hospitality Trainer CHT Certified Hospitality Trainer CHDT Certified Hospitality Department Trainer CHDT Certified Hospitality Department Trainer

Certified Hospitality Trainer (CHT) For the property or corporate trainer Designed to develop trainers at the department level Acknowledges the ability to design and implement training programs

Certified Hospitality Trainer (CHT) Trainer Development Program: Study materials for the CHDT exam Effective training Understanding job breakdown and skills performance Understanding the learning process Separate fee applies.

Certified Hospitality Department Trainer (CHDT) Is aimed at line and supervisory employees with training responsibilities Adds a level of professionalism to the departmental trainer’s role Provides an opportunity for employees to validate their skills

Increased Employee Productivity & Morale Increased Guest Satisfaction Increased Occupancy Average Daily Rate/Rev Par Increased Retention Reduced Cost of Turnover Improves Quality Control Benefits of Training and Certification Training System Providing Continuous Ongoing Training

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