Cultivating a Practice Team to Achieve High Performance: Our Experience in Hiring, Firing, and Training.

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Presentation transcript:

Cultivating a Practice Team to Achieve High Performance: Our Experience in Hiring, Firing, and Training

Goals measured subjectively

Goals Measured by Practice Partner

Our First PPRNet Report

Results Need to be Real This didn’t look right These numbers we believe

Our Newest PPRNet Report

Improve Quality Review quarterly PPRNet reports Revise note templates Revise Health Maintenance Measures Results must reflect care delivered

How did we do it? We found ways for all staff to contribute: +Things that just needed data entry were often assigned to the front office staff. +Things needing clinical judgement got assigned to the Medical Assistants. +Staff reward for quota met.