BUILDING EMPLOYABLE SKILLED WORKFORCE FOR IT/ ITES Industry - Academia Meet organized by Association of Knowledge Workers July 28 th, 2007

India – some key indicators FY 2004FY 2005FY 2006FY 2007E IT Services Revenues- (USD Billion) Employment Figures 830,0001,058,0001,293,0001,630,000

India: Moving up the Value Chain Client / ServerInternetMainframe Facilities management Unix-based coding Maintenance Migration & Re- engineering Package Implementation Application development Web Enabling legacy Consulting Maintenance Package Implementation E-business applications Embedded software Network Management Network Security Aligned to technology needs

Technical skills constitute the company's mainstay and stock in trade. We call these HARD SKILLS because they are non-problematic. Everyone accepts the need for them. Less obvious (but extremely important) are SOFT SKILLS such as: Trainability Commitment Team Work Problem-solving Ethical Behavior Customer focus Effective Communication Dress Code Out-of-the-box thinking Accepting Mistakes Global Mindset Dealing with change (Agility & Mobility) The Differentiators And most important A QUESTIONING MINDSET

Quality and performance are judged by an organization’s customers Understanding today’s requirements and anticipating future customer desires and marketplace offerings Recovering from defects and mistakes – “making things right for the customer” Customer-driven quality is directed toward customer retention, market share gain, and growth Demands constant sensitivity to changing and emerging customer requirements Customer Focus

Analyze problems/mistakes, prepare solutions Admit and recommend a solution Establish preventative procedures Change preventive procedures Communicate to management Innovation – part of the culture and daily work Approach to Problem Solving

Capable leadership Clear mission – defined, articulated, and understood Positive thinking Selfless attitude Self-confidence and self-respect Respect for other team members Managing distractions, tangents, and unproductive or ancillary issues Trust the motives of the other members Learn to work with various teams Meeting team deadlines Learning one’s role in decision making in teams Team Work

Self-concept Status Credibility Emotion Repetition One-way/Two-way Listening Clarity and Brevity – short and concise Least Formal Rule – verbal before written, note before memo, memo before letter, etc. Cool Down Rule – hold overnight any words written in anger Communication

Distance Posture Gestures Face and Head Eyes Hands or Feet Silence Voice Time Body Language

Dressing Neatness Attendance/Absences Timeliness Workloads Breaks and Lunch Opportunities Perception is Reality Social and Business Events Etiquette

Capacity for adhering to rapid change and flexibility Ability to respond quickly to changing business environment, requirements Ever-shorter cycle times Customers look for faster and more flexible response KEEP MOVING Agility & Mobility

The World has shrunk Global Mindset

And where does the journey begin…… ? Whose responsibility years age years age At the home….. At the School…. At the College….. In the environment as a whole

Thank You It ’ s a Long & Exciting Journey