Session #10: Step Personalized Solutions Assessment Gospel Presentation Exit Process

Step 13: Personalized Solutions Assessment Creating PSA Creating PSA Important to know the agencies you are referring to Important to know the agencies you are referring to Keep in contact with outsourced referrals to know they are current Keep in contact with outsourced referrals to know they are current Spend time getting feedback about referral agencies from patients Spend time getting feedback about referral agencies from patients

Step 13: Personalized Solutions Assessment Completing PSA Completing PSA Advocate will typically complete PSA during Step 11, while nurse reviews HQ with patient Advocate will typically complete PSA during Step 11, while nurse reviews HQ with patient Additional referrals/questions should be managed through a referral resource directory, or directed to PR Director Additional referrals/questions should be managed through a referral resource directory, or directed to PR Director Scheduling Return Visit Scheduling Return Visit Managed by Advocate, but must be discussed with Nurse/Sonographer to determine need/timeframe Managed by Advocate, but must be discussed with Nurse/Sonographer to determine need/timeframe Give patient first available on same team schedule Give patient first available on same team schedule May need to change when reviewing PSA with patient May need to change when reviewing PSA with patient Copy of PSA is kept in chart Copy of PSA is kept in chart

Step 13: Personalized Solutions Assessment Delivering PSA Delivering PSA Advocate will review PSA with patient immediately following Ultrasound Advocate will review PSA with patient immediately following Ultrasound Discuss Return Visit with patient Discuss Return Visit with patient Church Referral is the introduction to Gospel Presentation Church Referral is the introduction to Gospel Presentation

Step 13: Gospel Presentation OT P. 54 OT P. 54 Ask if patient is currently involved in a church, and show her church referral on PSA Ask if patient is currently involved in a church, and show her church referral on PSA Gospel presentation is permission-based, using script: Gospel presentation is permission-based, using script: “Can I share with you a little about what the bible says about going to Heaven and having a relationship with God?” “Can I share with you a little about what the bible says about going to Heaven and having a relationship with God?” Patient may say “no,” and Advocate will continue on to Step 14. Patient may say “no,” and Advocate will continue on to Step 14.

Step 14: Exit Process OT P. 55 OT P. 55 Ask 2 closing questions Ask 2 closing questions Ask her to complete the Exit Survey Ask her to complete the Exit Survey Just like the WCYE, the Exit Survey does not go into the patient chart Just like the WCYE, the Exit Survey does not go into the patient chart It is used for demographic research/marketing decisions It is used for demographic research/marketing decisions Exit Survey is returned to the PR Director Exit Survey is returned to the PR Director