Adult Learning. Blending Coaching Mentoring Adult Learning Behaviors Problem-centered Self-directed Immediacy of application Occur during transitional.

Slides:

Advertisements

Similar presentations

Listening and Feedback. Listening n What is the difference between listening and hearing? n 3 sets of skills involved in listening: –cognitive –motivational.

Advertisements

Listening Process (Part 1)

Effective Listening Group No-8

Listening: The Neglected Skill

The Art of Listening.

PART I INTERPERSONAL COMMUNICATION. Act of transmitting information, thought, opinions, or feelings, through speech, signs, or actions, from a source.

Listening “Seek first to understand… Then to be understood.”

ACTIVE Listening Becoming an Active Listener Presented by: Hillary Harding OIWC Development Director.

Instructing the Adult Learner Mass Youth Soccer Annual Instructional Staff Workshop Mike Singleton December 6, 2003.

Chapter 5 Leading Adult Learners: Preparing Future Leaders and Professional Development of Those They Lead.

Listening “Seek first to understand… Then to be understood.”

Listening Skills Rutherford County Communication & Conflict Resolution Training Series.

Effective Communication. There are two essential skills for effective communication: 1) THE ABILITY TO LISTENING IMPECCABLY in order to demonstrate that.

Introduction to Critical Listening

Warm-Up List as many ways that you can think of that people communicate with each other. Circle the three that you do most. Think back 5 years. Were these.

INTRODUCTION TO PUBLIC SPEECH GETTING STARTED A journey of a thousand miles begins with a single step. - Chinese Proverb.

Copyright © Vital Learning Corporation Essential Skills of Communicating PAULA BANZHAF, Facilitator The TEAM APPROACH P O Box 70.

Warm Up How important do you consider effective communication skills? Write a brief paragraph about the importance of effective communication skills.

The Power of Listening.

Using Good Communication Skills – Listening & Delivery

Module 3 3–1 Communication Skills Module 3. 3–18 Learning Objectives Given a participative lecture, participants will identify characteristics of effective.

4/00/ © 2000 Business & Legal Reports, Inc. BLR’s Human Resources Training Presentations Effective Communication Skills.

Adult Learning Theory 9 Elements 1.Adults will commit to learning when the goals and objectives are considered realistic and important to them. Application.

Day Three: Listening, Ethics & Free Speech, Evaluating Speeches by Yana Cornish Hamilton Business College.

Communication skills ”seek first to understand than to be understood” Stephen Covey.

Chapter 9 Customer-Focused Listening Skills

Listening. Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others.

Listening Effectively

Lesson 3 : Guidelines to Listening and Speaking.

Adult Learning Principles & Techniques Dr.C.Krishna Mohan Rao.

LISTENING Listening is a receiver’s activity in communication. As the speaker has the responsibility to be understood so the listener has the responsibility.

1 The heart of listening “Nature has given us one tongue, but two ears, so that we may hear from others twice as much as we speak” EPICETUS.

Why Empathy Matters By Mrs. Irina Stepanyan.

Empathic Listening “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

© Bahaudin G. Mujtaba Cross Cultural Management and Negotiation Practices Dr. Bahaudin G. Mujtaba Chapter 14 – Communication: Listening to Understand.

Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Essentials of Human Communication, 7 th Edition Joseph A. DeVito Hunter College.

Listening (It’s just as important as speaking!). Listening v. Hearing What is hearing? The act of receiving sound What is listening? The 4-step process.

Chapter 6 Listening.

Chapter Five--Listening  We spend more time listening than talking, reading, or writing.  50% of our waking time is listening; if you aren’t a good listener.

How to improve effective listening skills?

© BLR ® —Business & Legal Resources 1408 Effective Communication For Supervisors.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

WELCOME TO UNIT 5 Customer Service MT 221 Marilyn Radu, Instructor.

A SPEAKER’S GUIDEBOOK 4 TH EDITION CHAPTER 4 Listening.

Listening Skills Be prepared to take notes. Listening is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages.

Effective Communication for All Employees

Essentials of Human Communication, 7th Edition

Interpersonal Communication

Chapter 4 Becoming a Better Listener Copyright © Allyn & Bacon 2009 This multimedia product and its contents are protected under copyright law. The following.

Verbal Communication. Oral Communication involves what?

Communication skills ”seek first to understand than to be understood” Stephen Covey.

Effective Communication Techniques. Interest Approach Give each student a copy of a relevant news article. Explain the importance of skimming and scanning.

Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? Hearing is simply.

COMMUNICATION Pages 4-6. Michigan Merit Curriculum Standard 7: Social Skills – 4.9 Demonstrate how to apply listening and assertive communication skills.

Copyright (c) Allyn & Bacon 2008 Essentials of Human Communication, 6/e Chapter Three: Listening in Human Communication This multimedia product and its.

Principals of Adult Education & Training. The Four Facts About You  Each person writes down four facts about themselves, one of which is a lie. Sit down.

Practicing Communication Skills In this lesson, you will Learn About… How body language can help you communicate. Why “I” statements are more effective.

Verbal listening: Listening.

Listening skills Presentation...

(It’s just as important as speaking!)

Listening Skills.

University of Northern IA

University of Northern IA

University of Northern IA

(It’s just as important as speaking!)

Effective Feedback.

Effective Feedback.

Communication Skills Module 3 Module 3.

Chapter 5 Listening and Responding

Presentation transcript:

Adult Learning

Blending Coaching Mentoring

Adult Learning Behaviors Problem-centered Self-directed Immediacy of application Occur during transitional stages in life Enhanced or hindered by past experiences NAESP 2014

Principles of Adult Learning 1. Adults will learn, retain, and use what they perceive to be relevant to their personal and professional needs. 2. Adults want to be treated as competent professionals and get constructive feedback. 3. Adult learning involves egos. 4. Individualization is appropriate because adults have a wide range of previous experiences. 5. Adults will resist learning in situations that they see as an attack on their competence.

Principles Cont. 6. Adults reject prescriptions by others, especially when what is being prescribed is viewed as an attack on what they are currently doing. 7. Adult learning is motivated by both lower-order and higher-order needs. 8. Motivation is produced by the adult learner; all that can be done is to encourage and create conditions which will nurture what already exists. 9. Adults benefit from training that allows them to participate in small-group activities. Reprinted with permission from NAESP

What We Retain WE REMEMBER: 10% of what we read 20% of what we hear 30% of what we see 50% of what we see and hear 70% of what we say 90% of what we do Cognitive Design Associates

Communication Issues Lack of training to listen Pre-established mind- set of situation Cultural differences Criticism of delivery Listening only for the facts Over stimulation – thinking the speaker shares your beliefs Organization of details Tolerating or creating distractions Moss & Achilles Lack of effort Emotional reactions Personal appearance & mannerisms Superficial interest Premature judgment Unnecessary attention to details Distractions & irrelevancies Faking attention Attitude of superiority Language appropriateness Goddard

Impact of Non-verbal Communication Words 7% Tone of Voice 42% Body Language 51% The Odyssey Group

Listening and Communication Ignore Be empathic Be selective Be attentive Pretend

Carnac The Magnificent ME, ME, ME

Good Listening Skills Anticipate the next point. Identify the evidence used to build the point. Mentally summarize. Listen with both eyes and ears. -Moss & Achilles Avoid emotional reactions & responses. Look for the real message & complete story. Filter out distractions & irrelevant points. Put language and content in proper perspective. Goddard