Person-centred Practice Programme Facilitators: Professor Tanya McCance Mona Grey Professor of Nursing R&D, UU/Co-Director Nursing R&D, BHSCT Bernadette Gribben Senior Manager – Person-centred Care, BHSCT Michael Davidson Practice Education Facilitator, BHSCT (now Senior Manager Clinical Education Centre)

7 sites Treatment Room Nurses Practice Education Team Integrated Care Team, Grove Centre Dementia Inpatient Services Endoscopy Day Care Unit Ward 3 North, BCH Ward 9 North, BCH Participants

On The Road The Practice Education Teams mission statement is to facilitate, develop and support mentors to ensure the highest quality student learning environment

Aim of the programme The overarching aim of the PCP Programme is to enable nursing teams to explore the concept of person-centredness within their own clinical setting in order to improve care delivery.

Programme content Exploring person-centredness in practice Increasing self awareness Exploring values and beliefs Enabling engagement Giving and receiving feedback Developing a shared vision Exploring workplace culture Gathering meaningful data about practice Leadership in practice Developing effective teams Creating a learning culture Facilitating, managing, and evaluating change

Person-centred Nursing Framework (McCormack & McCance 2010)

Claims, Concerns & Issues (CCIs) Claims are favourable assertions about the topic and its implementation. Concerns are unfavourable assertions about the topic and its implementation. Issues are questions that reflect what any reasonable person might ask about the topic and its implementation.

Outcomes Active engagement Increased Team Efficiency Action Plan Improved Facilitation Skills Developed Knowledge Improved Communication Provided Opportunities Openness Confidence Raised Awareness

Enable

‘Person Centred Programme’ The Treatment Room Way Hazel Kane- Facilitator – Treatment Room Co-ordinator Jill Scullion- Clinical Lead – Treatment Room Sister Claire Mulhern- Clinical Lead – Staff Nurse Cathy Woods- Facilitator – Senior Nurse, Community Sites

Vision

Treatment Rooms Across Trust 8 sites – Trust Staff – Trust premises – Trust staff – GP practices – Small teams 2-6 people – Lone workers – Time limited due to service hours – 2 masters – Trust & practice

Programme content Exploring person-centredness in practice Increasing self awareness Exploring values and beliefs Enabling engagement Giving and receiving feedback Developing a shared vision Exploring workplace culture Gathering meaningful data about practice Leadership in practice Developing effective teams Creating a learning culture Facilitating, managing, and evaluating change

Reality Time Make Time Take Time Development Support EngagementTools HomeworkLearning Person Centred Programme Workshops facilitation Workshop CreativityFacilitator Presentations Action Learning SetsPerson Centred Programme 360 Degree Feedback InclusionLocal GroupsTeamwork DignityChallenge & Support Respect CollaborationCritical Companion Stakeholder Service User Volunteering Displays ParticipationClinical Leads Working Partnerships Local Workshops AwarenessMeetings QuestioningAction Plans Person Centred Framework Rolfe How would you feel? 15 Steps Vision Statement How Will We? ReflectionHopes Fears & Expectations GibbReview Values Clarification What was Good? Mc Cormick Claims Concerns IssuesHow Can We?What could be done differently?

On Board Now & Then (And That’s OK)

What’s Been Achieved? Engagement of staff, Awareness of PCP Values Clarification exercise – Vision Statement PCP framework on board – making it real Service User Feedback & 15 steps exercise Claims, Concerns & Issues used for review/planned review of issues Personal development for facilitators & clinical leads ALS – support & challenge Facilitation Review Reflection Feedback Person Centred Approach

We believe the purpose of this treatment room is to provide a professional, quality service by working together as a team. We aim to promote a culture of dignity and respect ensuring the individuals health and well-being This will be achieved with the inclusion of all staff and service users in the delivery of care

Thank You The pessimist complains about the wind The optimist expects it to change and the realist adjusts the sails