NW DUG Recruiter Roundtable Pacific University Forest Grove, OR

About Pacific University Pacific University Oregon (Ory-gun) – Founded in 1849 for Oregon Trail Orphans – Small, private university with campuses in Forest Grove, Hillsboro and Eugene, Oregon – 4 Colleges; Arts & Sciences, Optometry, Education, Health Professions – 3,200 FTE, Undergraduate & Professional, split 50/50 – Colleague since 1993, ODS 2008, Recruiter – Mascot is Boxer, a Chinese qilin (dog-dragon )

Pacific’s Recruiter Experience Purchased in October 2010 Installed in December 2010 Reinstalled in February 2011 Training in May 2011 Live in August 2011 Lots of Problems & Hard Work First Recruiting Cycle Very Successful Upgrading to V2.5 August 2012

Discussion Points Who is live? Implementing? Considering? Planning Installation Testing Training Implementation Using Recruiter Support

Planning Admissions IT – All Areas Provisioning from Colleague Marketing Registrar, Financial Aid & Business Office

Installation Servers SSL Certificates Branding CRM for Outlook E-Commerce Exact Target Customizations

Testing Security Provisioning Web Front End (WFE) Imports Colleague Integration CRM Functions IT Stuff – Health Checks, Backup/Restore, File Cleanup, etc.

Training Train the Trainers – Admissions & IT Practice, Practice & More Practice Document Process & Procedures ELF in Colleague Exact Target & HTML

Implementation Start Slowly with – Provisioning – Imports – s – Pushing to Colleague Watch for Errors & Fix Tem Then Go Full Speed

Using Recruiter Monitor for Errors Daily Use Exact Target – It Works Well Project Team Stays Active Keep the staff trained Use Workflows to Automate Processes

Support 1 Dedicated FTE (ideally) 3 Upgrades per year Ellucian – AnswerNet, Forums, DUG CRM Forums and Blogs Microsoft Plug-ins DUG Presentation Handouts