University Information Technology Services Town Hall Meeting Office 365 Migration

University Information Technology Services 2 Overview Migration Plan Process Updates Technical Overview Support Logistics Early Migration Agenda

University Information Technology Services 3 Hosted services in the cloud - Office 365 OneDrive for personal storage Exchange 2013 Lync 2013 SharePoint 2013 Office Online Overview

University Information Technology Services 4 Why this date? Large item pre-check – Items moved into folder 365LargeItems All accounts will be pre-migrated Now until April 10th - early migration batches April 10th: 5 PM set all migration jobs to complete – Mailboxes do a final sync. – Active Directory modified to point mailbox to 365. – Migration complete for user. Point DNS entries to Office 365 Point exchange.uconn.edu to Office 365 Portal Migration Plan

University Information Technology Services 5 Managing Distribution groups from Outlook and OWA – End users can no longer add/remove members from distribution groups via Outlook or OWA – Help Center or OU admins can perform this from ADUC Cause: – Can only sync changes from AD to Office 365 Solution: – OU Admin can add/remove users from ADUC – Upon request, we will copy the group as an Office 365 group so that changes need not be synced to on prem AD. Process Updates

University Information Technology Services 6 Non-mail enabled group issue Shared mailbox Add members directly Add NetID (Permissions are not replicated) Add NetID (Permissions are not replicated) Full access group (Mail enabled) Non-mail enabled groups

University Information Technology Services 7 Members of non-mail enabled groups cannot replicate permissions to shared mailboxes or conference rooms Cause: – By design, we can only synchronize permissions for mail enabled objects Solution: – Add NetID directly to the mail enabled full access group – A common group (365 - Mail enable group) is created Add the non-mail enabled group as a subgroup Script runs to mail enable the members of Mail enable group Process Updates (cont'd)

University Information Technology Services 8 Mobile Devices iOS (iOS 7 and iOS 8) o Auto discover will function once migration has fully completed Android (4.0 or newer) o Samsung, Motorola, HTC devices tested o Some Android devices may require varied settings; autodiscover will not function due to how ActiveSync is implemented in Android Windows Phone (Version 8) o Autodiscover will function once migration has fully completed Configuration instructions can be found at: Technical Overview

University Information Technology Services 9 Apple Macintosh OS X 10.9 (Mavericks) & (Yosemite) o Microsoft recommends the latest versions of OS X to ensure full feature support Microsoft Outlook Known issues of accessing shared calendars is inconsistent; currently investigating with Microsoft o Documentation will be provided after Microsoft releases software Microsoft Windows Microsoft Office 2013 o Strongly recommended to ensure access to the full suite of Office 365 features and the smoothest mailbox migration Configuration instructions can be found at Technical Overview

University Information Technology Services 10 Microsoft Lync Lync has moved to Office 365 o Customers can login with address and password o Lync is accessible via client or web o Lync will be rebranded as Skype for Businesses - client will have to updated Microsoft OneDrive Departments that have deployed the HuskyPC Image should re-enable Microsoft OneDrive on their computers Microsoft OneDrive restricts symbols in file and folder name(s) o Detailed information is available at office365.uconn.edu/faq Microsoft Office versus Office Online Office Online is a version of Microsoft’s Office applications for use within a web browser Office Online and Microsoft Office 2013 can be used to collaborate on documents Technical Overview

University Information Technology Services 11 Migration Day Troubleshooting Expectations If a customer is experiencing an issue connecting to their mail on Office 365, the first step in troubleshooting should be to access Outlook Web Access (OWA) via If a customer is unable to access mail in OWA, then the next steps should be to: Clear DNS / Flush DNS Perform a soft reset of mobile device Reconfigure network settings If a customer continues to have problems accessing mail in OWA, the issue should be escalated to UITS; otherwise it should be troubleshot and resolved as a device-related issue Technical Overview

University Information Technology Services 12 Support - Triage approach – Mobile device configuration – OWA access – Client problems - if supported by UITS Coverage – Weekend - UITS Help Center – Monday - UITS Help Center, Support Station Support Logistics

University Information Technology Services 13 Saturday, April 11 Support - On-site: Unified Communications, Help Center, User Services, Managed Workstation Help Center ( ) available 8:00am - 8:00pm Help Center hotline ( ) available for wide- spread issues Sunday, April 12 Help Center available 11:00am - 8:00pm Support Logistics - Weekend

University Information Technology Services 14 Six UITS support stations spread throughout campus: – Supporting all migrated users using triage approach – Zones of support – Coordination with Help Center – 1 FTE and 3 student workers Support Logistics - Mon, Apr 13th

University Information Technology Services

16 Tuesday - Friday – UITS User Services addressing complex issues in order they come in; work through queue Important to note that even if we cannot fix an issue at a support station, a ticket will be made to get them into the queue for follow-up – Continued Help Center support – Address outstanding widespread issues Support Logistics- Followup

University Information Technology Services 17 Users can migrate before April 10th, if they would like to: – Users who have not migrated only see your availability as free/busy. Outside systems (e.g., Engineering, Business, etc.) can no longer view your availability. – Permissions are broken if shared mailboxes or conference rooms and user mailboxes are on different sides. Hence, we can migrate the resource along with the user account. – Lync requires mailbox credentials every day to access the mailbox – Authentication prompts for Outlook may occur multiple times a day; switch between address and password and NetID and password – Mac client issues with shared mailboxes Early migration requests accepted with at least a week's notice Send an to for early Early migration

University Information Technology Services 18 Questions / Feedback Website: Office365.uconn.edu Thank you