Unit 12 IT Technical Support

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Presentation transcript:

Unit 12 IT Technical Support Aims Gain an insight into outsourcing.

Unit 12 IT Technical Support Read the case study. Investigate and complete the task sheet. Apply your findings to assist you complete the outsourcing tasks in your assignment.

Unit 12 IT Technical Support Case Study. Outsourcing email and data storage. http://www.jisc.ac.uk/media/documents/publications/outsourcingglasgowv2.pdf

Unit 12 IT Technical Support Task 6 ITSMAGIC is considering disbanding the in-house support team and outsourcing the provision of technical support. Explain the advantages and disadvantages to users and organisations for outsourcing the provision of technical support (M2)

Unit 12 IT Technical Support