PETRONAS Integrated Library Systems Engagement Session 2 March 2009 : Le Meridien Kuala Lumpur UM LIBRARY : EXPERIENCES & EXPECTATIONS Nor Edzan binti Che Nasir Library University of Malaya Kuala Lumpur

EXPERIENCES  Decision has to be made for automation of library processes  Once decision is made, define our specifications  Identify an ILS that can meet all or most of our specifications  Invite vendors to dem their products  Evaluate  All done by LIBRARIANS with advice from systems personnel

EXPERIENCES  Late 1980’s – USM - Dobis/Libis - automated library system written in PL/1, running in CICS on IBM mainframe very powerful not very user friendly reserved to big libraries which can afford a mainframe vendor, Elias, went to bankrupt about five years ago.  Early 1990’s – UM - DRA – Data Research Associates  Early 2000’s - SirsiDynix : LINK

ducts/integratedsystems.php  At the heart of SirsiDynix's technology offerings for libraries and consortia is the integrated library system (ILS). For our ILS customers, SirsiDynix delivers superior technology, outstanding customer service, and the backing of a worldwide organization in place to help ensure they make the most of their investments in the ILS technology infrastructure. What we really provide is an an enterprise solution – open, industry-standard, versatile, scalable technology for managing all technical and public services within libraries and consortia. With SirsiDynix ILS technology, libraries and consortia aren't just buying a product, though our ILS products offer n-tier architecture, open APIs, leading-edge security and authentication, and other leading technologies such as Java. In reality, our users are investing in the future of their institutions when they choose a SirsiDynix ILS.  SirsiDynix's flagship offering is SirsiDynix Symphony, a comprehensive, integrated library and consortium management system. It is built on the proven SirsiDynix Unicorn architecture that is in use by more library organizations around the world than any other single integrated library system.  With SirsiDynix Symphony leading the way for the future, SirsiDynix continues a 25-year commitment to providing libraries and consortia of all types and sizes a backbone system they can and do rely on to run their operations better and smarter, while and serving their users.

ducts/integratedsystems.php  Types of libraries served: public, academic, school, special, corporate, government, consortia, and state and national  Countries served: 70  Client served: 4,000  Library locations served: 23,000+  Year that Sirsi was founded: 1979  Year that Dynix was founded: 1983

Growth is best charted by exemplifying features - key features added to Unicorn  1995: Web-based OPAC  1995: Hyperion Digital Media Archive  1996: Academic Reserves module  1998: Outreach module  1998: Frames version of Web OPAC  1998: Windows-based staff client  1998: Server on Windows NT  1999: Materials Booking module  1999: Support for Oracle database  1999: Enhanced Serials Control module  2000: iBistro e-Library with content  2002: Acquisitions module update  2002: Enhanced ILL functionality  2002: Extensions to Unicorn for DRA users  2002: SIP, SIP2, and NCIP interfaces  2002: Support for URSA 2.6 via NCIP  2003: SVA automated telephone notification  2003: Acquisitions selection lists and 9XX ordering  2003: Interface with B&N.com for book purchase

Growth is best charted by exemplifying features - key features added to Unicorn  2004: PocketCirc handheld circulation unit  2004: Collection Exchange Module  2004: Java-based staff client  2004: Unicode compliance  2004: Server on Red Hat Linux  2004: Support for credit card payment  2004: PDA/wireless devices  2004: Director’s Station online analytical tool  2005: e-Resources management capabilities  2005: Updates to consortial ownership and scoping  2005: Support for enriched EDI  2006: Server on SUSE Linux  2006: Portal-based user-experience functions  2006: Content management in EPS portal  2006: SchoolRooms content and portal  2006: Acquisitions selection list loader  2006: Links to Serials Solutions ERMS  2006: NCIP enhancements to support many ILL tools  2006: Placing holds against entire search result sets  2006: Additional options for federated searching and OpenURL  resolution

EXPERIENCES  So far – ok but slow but have upgraded our server but still slow (user’s comment)  There are things that we would like to do but will incur huge additional costs – eg. federated searching  Customisation – highly dependent on the vendor  After sales service – incur payments

EXPECTATIONS  What UM Library is all about currently: Annual budget for information sources = more than RM8 million Collection size of 1.4 million titles with 1.9 million volumes (2007) 41,845 volumes added (2007) Subscribes to 41 electronic databases (2007) 460,355 logins (2007) Registered users 9,183 (2007) 487,058 users entered the Library (2007)

EXPCTATIONS  What UM Library plans to do: Move from print media to electronic – digitisation of collection Develop IR for  UM Publications  UM Photographs  Manuscripts  Examination papers  Thesis & Dissertations Develop Music Library – digitisation of collection

EXPECTATIONS OF A LIBRARIAN  We expect an ILS that is : Robust Fast information retrieval regardless of volume of records or user traffic Adaptable to changing needs & technology Easy to understand Easy to use Minimal maintenance Minimal upgrading over x number of years (where x = reasonable number of years) Dependable after sales support with minimal cost Would not cost us an arm and a leg