CBTG HOURGLASS SESSION Facilitated by Michael Dixon Seattle, Washington February 5, 2014 CBTG Hourglass Session February 5, 2014

Priority 24 x 7 Servicing Account Management and Consulting Air Deals Car Rental Deals Consortium Packages and Fees Global Servicing GDS Deals Hotel Deals Lead Generation Marketing and Sales Support Member Training and On-boarding Support Online Booking Tools Open Partnership / Forum for Sharing Best Practices Reporting RFP Bid and Pricing Preparation 1.Please indicate what consortia to which you belong. 2.Specific to Business Travel servicing, please prioritize 10 of the following attributes in order of importance relative to their roles(s) in strengthening your competitive position CBTG Hourglass Session February 5, 2014

CBTG Hourglass Session February 5, 2014 Consortia – Results ♦ Twenty agencies responded out of 24 attending the meeting. ♦ Two agencies had multiple business travel ‘consortia.’ One adjusted for mathematically; the second, actually refer to services, i.e., Agent 24, Thor.

Consortia – Business Travel Services CBTG Hourglass Session February 5, 2014

Attribute Prioritization Results CBTG Hourglass Session February 5, 2014  Twenty responses were received. Six of those did not match criteria.  Some responses contained 10 attributes but did not rank all 10, i.e., 5 only were ranked.  Some responses lacked 10 attributes.  Some responses contained multiple items with the same ranking.

CBTG Hourglass Session February 5, 2014 Five Attributes Eliminated RFP Bid and Pricing Preparation x 7 Servicing 12 Consortium Packages and Fees 13 GDS Deals 14 Car Rental Deals 15

CBTG Hourglass Session February 5, 2014 Top Ten Attributes – Rankings 6 to 10 Air Deals 6 Hotel Deals 7 Member Training and On-boarding Support 8 Online Booking Tools 9 Reporting 10

CBTG Hourglass Session February 5, 2014 Top Five Attributes Global Servicing 1 Lead Generation 2 Open Partnership / Forum for Sharing Best Practices 3 Marketing and Sales Support 4 Account Management and Consulting 5