Interlibrary Loan Overview Landscape Series 2013 Shannon Pritting Dan Trout

Who we serve and How we serve them The Syracuse University Community

Services offered UndergradGraduateFaculty/Staff LendingYes BorrowingYes Document DeliverBooks on hold onlyYes Borrowing: 9294 YTD Lending:10993 YTD Articles to Go: 1151 YTD

Anatomy of an ideal request Ideal transaction Student requests an item through SU Links IDS Service processes the request The request is filled by another library The request is sent via Odyssey and our ILLiad server receives it Updates everything in our database and sends patron a link to the article. We never touch the transaction at all unless there is a problem.

Borrowing Success Rates YTD Articles - 89% Loans – 86% Many of the requests we cannot fill are not filled because the request is duplicate, cancelled by the customer, or the item is on reserve. Our true failure rate is around 5%.

Increasing the number of staff involved in the ILL to improve services 2/2012—6 people using Illiad, performing core functions in ILL 4/2013—20 people using ILLiad, performing different functions in ILL; key staff performing

Further collaboration with other departments to improve ILL Operations Article Fill Rates 2009: 39% 2010:53% 2011:53% 2012:60% 2013:68%

How long does it actually take to get something? Articles: Less than 2 days Books: Less than 1 week

ILL is a community that requires working with other libraries.

ILL Consortia Groups that agree to adopt specific standards to: – Enhance the types of materials lent via ILL. – Make Resource Sharing easier via use of agreed upon technology. – Agree to keep costs at a minimum for ILL. – Most consortia have a cost associated with membership.

SU belongs to one state, and one national consortia. IDS Project – 75 libraries-mostly SUNYs and small privates. – Several software services – Mentoring – Inexpensive – 24 hour articles – 4 day books – Bulk shipping at fixed cost

SU belongs to one state, and one national consortia. Shares – Extend privileges within group – Keep costs to $10 (below “market”), which provides less costly lending. – SU makes money from participating in this group by increased lending.

There are several consortia SU could join, but these require different investments. RapidILL – Costly (10K for set up and 8K per year) and requires set up and maintenance of Rapid ILL manager. – Automation in lending (export holdings regularly). – Access to reciprocal agreements with many ARL libraries.

SU also has many agreements with individual institutions to exchange services.

Being part of communities requires adhering to service standards. RapidILL 24 hour turnaround time IDS—48 hrs. for articles/72 hours for books Shares—providing access to restricted collections and individualized service. LVIS—free loans and articles within a reasonable amount of time.

Technology that serves the community.

Technology in ILL makes it easier to both borrow and lend.

ALIAS solves a variety of ILL issues for SU and enhances both our lending and borrowing.

Knowledgebase and IDS Service facilitate automation by loading collections into a central database.

ILL technology often comes from practitioners solving major issues in the field.

How ILL can be like Amazon, and how it cannot.

ILL has, at its core, a flawed inventory system.

You can tell in Amazon if something is hard to get.

Also, if it’s easy to get.

Worldcat doesn’t necessarily tell how easy something is to get.

ILL, at its core, has a problematic requesting system.

The Future of ILL Settings.NotePrefix = 'IDS:LAS:'; Settings.APPLICATION = "ids_addon_server_las"; Settings.PERSIST = 1; function Init() RegisterSystemEventHandler("SystemTimerElapsed", "TimerElapsed"); end function TimerElapsed(eventArgs) logit("TimerElapsed:Start"); logit("TimerElapsed:Version[".. Settings.VERSION.. "]"); setOCLCSymbol() local tns = getTransactionsToProcess(); ProcessDataContexts("TransactionNumber", tns, "ProcessTransaction"); logit("."); end function setOCLCSymbol() logit("setOCLCSymbol:Start"); local q = "select OCLCSymbol from LocalInfo where NVTGC='".. Settings.NVTGC.. "'"; logit("setOCLCSymbol:QUERY[".. q.. "]"); Settings.OCLCSymbol = getScalar(q); logit("setOCLCSymbol:FOUND[".. Settings.OCLCSymbol.. "]"); end

Future opportunities exist in connecting workflows between departments—extending services with fewer clicks.

Tools such as GIST make it easier for shared workflows.

A common trend in libraries is that ILL workflows are becoming heavily shared with other departments. Reference Collections Circulation

Examples of ILL and Circulation Collaboration ILL missing books that are missing from stacks ILL books as opposed to recalling books Cross training staff in Circulation and ILL

Extreme automation will allow us to needlessly touch transactions less and provide more extensive service. IDS Logic – Database Scripts (Server Addons) Unfilled Requests Lending Availability Service Renewals