Sue Richards CEO NSW Family Services (FamS)

Sue Richards Managing Director Results Leadership Group Australia

‘Turning Curves for Kids’ Turning Curves for Kids - ACWA Conference 2010

5 Strategic Plan Turning Curves for Kids - ACWA Conference 2010  Families  Children  Young People  and Communities in NSW Population we serve:

6 Children are SAFE: Children are protected from abuse and avoidable injuries and their health, happiness and wellbeing are promoted Results we want Turning Curves for Kids - ACWA Conference 2010

7 Families are STRONG: Families have access to stable housing; adequate income; services to support them and help them develop confidence and competence Results we want Turning Curves for Kids - ACWA Conference 2010

8 Communities are SUPPORTIVE: Communities work together to celebrate achievements; find solutions to difficulties and work to include the most disadvantaged in their community Results we want Turning Curves for Kids - ACWA Conference 2010

9 How is NSW doing on these results? Turning Curves for Kids - ACWA Conference 2010

Figure 1a: No. of children & young people in OOHC, NSW, 30 June 2002 to 30 June 2009 Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

Figure 1b: Rate of children and young people per 1,000, in OOHC, NSW, 30 June 2002 to 30 June 2009 Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

Figure 2: The number of child deaths in NSW due to abuse, neglect and suspicious circumstances, 2003 to 2007 Source: NSW Ombudsman (2009). Report of Reviewable Deaths in 2007, Volume 2: Child Deaths. Produced by: FamS (NSW Family Services)

Figure 3a: No. of reports in which harm or risk of harm was determined, NSW, 2004/05 to 2008/09 Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

Figure 3b: Rate of children and young people per 1,000, where harm or risk of harm was determined Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

15 Figure 4: 2008/2009 Budget Allocation ($ millions) Source: DoCS Statistical Report 2006/07 - published 2008 & NSW Treasury Budget Estimates 2008/09 Produced by: FamS (NSW Family Services) # supported by FS services 2007 is calculated from FamS Census 2006/07 Stories behind the baseline

16 Figure 5: No. of children/ young people assessed by DoCS as ‘risk of harm’ and in care or being supported by services Source: DoCS Statistical Report 2006/07 - published 2008 & NSW Treasury Budget Estimates 2008/09 Produced by: FamS (NSW Family Services) # supported by FS services 2007 is calculated from FamS Census 2006/07 Stories behind the baseline

Turning Curves for Kids - ACWA Conference We call on the Government to reverse the funding bias from Out-of-home Care towards Early Intervention and Prevention. 2. We call on the Government to provide Out-of-home Care to those children for when it is the best alternative, in quality, accredited Out-of-home Care provided in the non-Government sector. Family Policy Agenda

Turning Curves for Kids - ACWA Conference We call on the Government to recognise the value and contribution of locally based, generalist Family Support Services by a significant funding increase to make up for 15years of funding neglect. 4. We call on the Government to support the35,000 children whose families receive support from Family Support Services by making these funding decisions NOW so that we don’t disadvantage another generation of children and young people. Family Policy Agenda

 Bigger than Government  Baselines with history  Forecast and indicators  Involves working with partners  Indentifying what works and what could work Population Accountability Turning Curves for Kids - ACWA Conference 2010

This is about the work being done by our organisations, services and departments. Performance Accountability Turning Curves for Kids - ACWA Conference 2010

1. How much did we do? 2. How well did we do it? 3. Is anybody better off? Performance Accountability Turning Curves for Kids - ACWA Conference 2010

Results Based Accountability Agency Performance Measures Outcomes Report (September 2009) Parramatta/Holroyd Family Support Inc.

PHFS uses Results based Accountability to: o Identify and measure outcomes o Strive to achieve the best outcomes possible for children and families o Keep our service focused and accountable PHFS: RBA Agency Performance Measures Outcomes Report

How much did we do? Program Performance Measures How well did we do it? Is anyone better off? QuantityQuality Effect Effort # %

How much did we do? Total no. of families - D&A / DV / Mental Health / Child Protection Issues No. of families receiving home visits on a regular basis No. of assessments of families in the home or office Average no. of home visits per family Average no. of information provided on the service No. of families in groups No. of group sessions provided PHFS: RBA Agency Performance Measures Outcomes Report

How much did we do? (cont) No. of referrals made to other services No. of collaborative projects No. of training attended by all staff No. of interagency meetings, forums attended by staff No. of events / Christmas gifts / Hampers/ BBQ’s etc No. of families receiving material aid No. of participants who use our transport facility No. of participants who used childcare during groups PHFS: RBA Agency Performance Measures Outcomes Report

How well did we deliver services? No. and % of participants who positively reported that the organisation treated them well No. and % of participants who will recommend our service to others. No. and % of participants who completed Parenting Group No. and % of participants who regularly attended Playgroup No. and % of children who completed the Children’s program No. and % of participants who regularly attended Young Parents Group PHFS: RBA Agency Performance Measures Outcomes Report

No. and % of children who enjoyed attending group No. and % of families who thought it was a well organised group No. and % of families who thought the activities were appropriate No. and % of participants who reported reliable and safe transport No. and % of children who enjoyed childcare No. and % of families who were comfortable leaving child in childcare How well did we deliver services? PHFS: RBA Agency Performance Measures Outcomes Report

No. of families improved relationship with child/ren No. of families improved parenting capacity No. of families more connected to the community No. of families with increased levels of child safety No. of families with improved child health and development No. of children who learnt something new in group No. of children who had fun coming to group Is anybody better off since coming to group (#)? PHFS: RBA Agency Performance Measures Outcomes Report

% of participants who feel they achieved their goals % of participants who report things are better now % of participants with improved relationships with their child/ren % of participants who met new people % of participants who got in touch with people outside group % of participants who have someone new to turn to in time of crisis Is anybody better off since coming to group (%)? PHFS: RBA Agency Performance Measures Outcomes Report

“ A ship in the harbour is safe. But that’s not what ships are built for.” (Unknown) Turning Curves for Kids - ACWA Conference 2010

Thank you Turning Curves for Kids - ACWA Conference 2010

33 About FamS

Report Card The curves we have turned Turning Curves for Kids - ACWA Conference 2010

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Report Card The curves we are still committed to turning Turning Curves for Kids - ACWA Conference 2010

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Report Card Is anybody better off? Turning Curves for Kids - ACWA Conference 2010

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