Hello, Is Anybody Out There? Best Practices for Employers and States Chelare-Baykal Allen, NJ Office of Child Support Services Toby Hallows, OK Child Support Services Jim Owen, Siemens Emma Smithson, SeaWorld Lynnetta Thompson, Federal Office of Child Support Enforcement ERICSA 50 th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida

Overview New Hire Reporting Income Withholding/ e-IWO Lump Sum Reporting Medical Support Outreach/ Customer Service 2

Income Withholding States’ challenges Employers not implementing IWOs Employers unfamiliar with IWO process Improper amount remitted Employers not sending termination notices States not understanding payroll pay periods Private attorneys not using the standard IWO form Orders containing percentages versus flat amount Employers’ challenges Expecting payroll to know about independent contractors Employers are not meeting timeframe requirements 3

Electronic Income Withholding Order (e-IWO) States’ challenges Employers failing to acknowledge receipt Incorrect reason codes used Lack of reconciliation Lack funding or resources to implement e-IWO Not all states are on e-IWO No electronic process for handling the NMSN Private orders not on e-IWO Employers’ challenges Need courts to support standards 4

Employer Outreach & Customer Service States’ challenges Conveying the importance of consistency in reporting information State law versus child support practices Who is the right point of contact? Lack of funding for outreach More outreach beyond state borders Direct phone number for state contacts More training from states on specific topics Employers’ Challenges Access to portal to maintain basic payroll data Orders maintained at state level versus county 5

Lump Sum Reporting States’ challenges Some states have no statute IWO versus lien/levy Timeframe pressure One-way communication Conveying to states how much income they are missing Loophole in collection process Need definitions standardized Employers’ challenges States need to develop policies to make it work Need to increase employer participation Request and response need improvement 6

Medical Support States’ challenges Receiving incomplete responses Working with plan administrators Notices ignored Employers unfamiliar with process Uncertainties about the Affordable Care Act Need implementation via the portal or e-IWO Still a complicated process Employers’ challenges Need clarification about allowable costs Enforcing employer compliance 7

New Hire Reporting States’ challenges The need to develop employer portal for one-stop reporting Employers reporting as multi-state but not registered with DHHS Not reporting independent contractors when required Lack of reporting consistency Payroll not aware of independent contractors States asking for too much information More states should offer online reporting Employers’ challenges Standardization across states 8

Questions? 9

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