SERVANT LEADERSHIP Dr. Guia Calicdan-Apostle Assistant Professor of Social Work School of Social and Behavioral Sciences THE RICHARD STOCKTON COLLEGE OF NEW JERSEY 1 GCA STOCKTON STUDENTS

WHAT MAKES A SERVANT? WHAT MAKES A LEADER? Who was the first person that fit this idea of being a servant while also leading? Who is a servant-leader? A servant-leader is any leader who is focused on identifying and meeting the needs of others, rather than trying to acquire power, wealth, and fame for oneself. Servant- leaders love people. They receive some intrinsic rewards out of serving. Our society’s motto: Quid Pro Quo Who gets the credit? Does it matter? 2 GCA STOCKTON STUDENTS

P OWER MODEL AND SERVANT MODEL DICHOTOMIES CULTURAL IMPLICATIONS BOTH WORDS ARE GOOD AND BAD DEPENDING ON ONE’S WORLDVIEW UNDERSTANDING OF HUMAN NATURE AND HIERARCHY OF NEEDS 3 GCA STOCKTON STUDENTS

POWER MODEL First, the power model of leadership focuses on having power, not on using it wisely. Power is an end in itself. Second, Power divides people, goals and humanity Third, the power model defines success in terms of who gains more power, not in terms of who accomplishes the most for his or her organization or community. Power becomes addictive. One must stay on top. Is it realistic? 4 GCA STOCKTON STUDENTS

S ERVANT L EADERSHIP IS SERVICE - ORIENTED People-oriented Collaborative Process to accomplish tasks 5 GCA STOCKTON STUDENTS

P OWER - ORIENTED VS. SERVANT ORIENTED LEADERS Power-oriented leaders want to make people do things. Servant-leaders want to help people do things. That’s why servant-leaders are usually facilitators, coordinators, healers, partners, and coalition-builders. 6 GCA STOCKTON STUDENTS

P OWER MODEL ASSUMES HIERARCHY There is another big difference between the power model and the service model of leadership. The power model assumes a hierarchy. Only a few people have power— those at the top of the hierarchy. In the service model, the hierarchy doesn’t matter. That’s because anybody in a family, organization, or community can be of service. Anybody can identify and meet the needs of others. Anybody can respond to the call to be a servant-leader. 7 GCA STOCKTON STUDENTS

T EN CHARACTERISTICS OF SERVANT LEADERSHIP 1. LISTENING 2. EMPATHY 3. HEALING AS A FORM OF TRANSFORMATION 4.AWARENESS : THE DISTURBER, THE AWAKENER 5. PERSUASION RATHER THAN COERCION 6. CONCEPTUALIZATION:SEEING THE BIG PICTURE 8 GCA STOCKTON STUDENTS

T EN CHARACTERISTICS OF SERVANT LEADERSHIP 6. CONCEPTUALIZATION:SEEING THE BIG PICTURE 7. FORESIGHT: MAPPING OUT THE FORESIGHT 8. STEWARDSHIP : ACCOUNTABLE AND SHARING CONTROL; SERVICE TO OTHERS 9. COMMITMENT TO THE GROWTH AND PROGRESS OF PEOPLE: PUTTING THE NEEDS OF OTHERS 10. BUILDING COMMUNITY: WORKING TO MAKE A BETTER ORGANIZATION/HUMANITY 9 GCA STOCKTON STUDENTS

LEADERS WHO SERVED MAHATMA GANDHI MARTIN LUTHER KING AUNG SAN SUU KYI MOTHER THERESA ELEANOR ROOSEVELT NELSON MENDELA MULAN BEAUTY (AND THE BEAST) WOODY (IN TOY STORY) 10 GCA STOCKTON STUDENTS

WHAT DO SERVANT LEADERS GET? Servant-leaders are sustained in their work by the personal meaning that comes from serving others. That personal meaning is an intrinsic motivator, a source of mental health, and a key to being deeply happy. These are tremendous advantages not available to other kinds of leaders. 11 GCA STOCKTON STUDENTS

HOW DO WE REPLICATE THIS STYLE OF LEADERSHIP? How do we get more servant-leaders? Through education and training, and modeling the values, characteristics, and practices of servant leaders. 12 GCA STOCKTON STUDENTS

REFERENCES Robert Greenleaf’s books Google Sites: Servant Leader Quiz, Servant Leaders Assessment Famous Servant Leaders 13 GCA STOCKTON STUDENTS