1 PROGDIS 115 : software for the 115 national emergency number call

2 What is the « 115 » ? The « 115 » is the national emergency number call The « 115 » is the national emergency number call In each Departement in France, there is a service (NGO, social services…) that manage the 115. There are 97 Departements. In each Departement in France, there is a service (NGO, social services…) that manage the 115. There are 97 Departements. Who can call 115 ? Homeless people, social workers, hospitals, police, someone who meet a homeless in the street Who can call 115 ? Homeless people, social workers, hospitals, police, someone who meet a homeless in the street Why would you call the 115 : for a bed in a shelter, to get information on services for homeless people Why would you call the 115 : for a bed in a shelter, to get information on services for homeless people FNARS is charge of the national observatory of 115 and Carole Lardoux is the manager. FNARS is charge of the national observatory of 115 and Carole Lardoux is the manager.

3 What is « PROGD115 » ? It’s a software on internet It’s a software on internet It is a free software for the users who receive a special training It is a free software for the users who receive a special training All score variables are on « PROGDIS 115 » All score variables are on « PROGDIS 115 » Thanks to « PROGDIS115 », the users can Thanks to « PROGDIS115 », the users can -Have data on homeless people characteristics -Have data on their own activity: how many people called 115, what kind of call, etc. -Know availability of shelters and hotels for homeless people and give homeless people a place in shelters -Communicate between 115 to have information on their organisation

4 The creation of shelters, hotels … place where homeless people can sleep

5 Create a new place Create a new place Give information on address, number call, manager, time of opening…

6 Create the typology of structure : emergency shelter, hotel, only shelter in winter…

7 Who can come : single men, single women, family, young people, anybody, etc.

8 The creation of users of the data base

9 Create the number of available places Create the number of available places You can see all avalaibility in all places – you can add places immediately Each 115 create the users of data base

10 Information's on homeless people

11 Information on homeless people

12 Personal information on homeless people

13 Information for a first call: Why they call? Where people were before? How long are they in this situation?

14 Social information: means of support, job or not, identity documents, name of the social worker who deals about them

15 Information on answers of 115

16 Information on request : Who calls? Where? What kind of request?

17 The answer: place in shelters or not, if not …why?

18 Clic to find a shelter with available bed How many nights Save